State Consumer Disputes Redressal Commission
B.M. Krishak Seva Sahkari Samiti Ghutku ... vs Smt. Gulapaa Bai on 5 August, 2017
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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2017/192.
lafLFkr fnukad: 29.04.2017 1- 'kk[kk izca/kd] d`"kd lsok lgdkjh lfefr ?kqVdw] rglhy&r[kriqj] ftyk&fcykliqj ¼N-x-½ 2- 'kk[kk izca/kd] ftyk lgdkjh dsUnzh; cSad e;kZfnr fcykliqj] eq[; 'kk[kk usg: pkSd] rglhy o ftyk&fcykliqj ¼N-x-½ [email protected]
fo:) Jherh xqykik ckbZ ÅQZ xqykck ckbZ ifr Jh bZrokjh oekZ] fuoklh ?kqVdw] rglhy&r[kriqj] ftyk&fcykliqj ¼N-x-½ ---------mRrjokfnuh@ifjokfnuh- le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k-
ekuuh; Jh ujsna z xqIrk] lnL;-
i{kdkjksa ds vf/koDrk vihykFkhZkx.k dh vksj ls Jh fot; jkl fcgkjh nkl] vf/koDrkA mRrjokfnuh dh vksj ls Jh x.ks'k iztkifr] vf/koDrkA vkns'k fnukad% 05@08@2017 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k [email protected] uss ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] fcykliqj ¼N-x-½ ¼ftls vkxs laf{kIr esa **ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&2015@133 Jherh xqqykik ckbZ fo:} 'kk[kk izca/kd] d`"kd lsok lgdkjh lfefr ?kqVdw ,oa ,d vU; esa ikfjr vkns'k fnukad&19-01-2017 ftlds }kjk mRrjokfnuh@ifjokfnuh ds ifjokn dks Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd%& // 2 // **1- vukosnd dzekad&1] vkosfndk dks vkns'k fnukad ls ,d ekg dh vof/k ds Hkhrj mlds cpr [kkrs esa tek jde 52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ vnk djsxkA lkFk gh mDr jde ij vkosnu fnukad&16-06-2015 ls rkvnk;xh 8 izfr'kr okf"kZd dh nj ls C;kt Hkh vnk djsxkA 2- vukosnd dzekad&1] vkosfndk dks ekufld {kfriwfrZ ds :Ik esa 10]000@&¼nl gtkj :Ik;s½ dh jkf'k vnk djsxkA 3- vukosnd dzekad&1] vkosfndk dks okn O;; ds :Ik esa 2]000@&¼nks gtkj :Ik;s½ dh jkf'k vnk djsxkA 4- vukosnd dzekad&2 viuk oknO;; Lo;a ogu djsxkA** ls nqf[kr gksdj izLrqr fd;k gSA 02- mRrjokfnuh@ifjokfnuh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd mRrjokfnuh@ifjokfnuh] vihykFkhZ dz- 1@vukosnd dz-1 laLFkk@cSad dh cpr [kkrk /kkjd gS rFkk vihykFkhZ dz- 1@vukosnd dz-1 lsok lgdkjh lfefr ?kqVdw ds uke ls laLFkk@cSad gS ftldk iath;u dz-&3019 gSA mRrjokfnuh@ifjokfnuh }kjk vihykFkhZ dz- 1@vukosnd dz-1 ds cSad esa /kku fodz; dh jkf'k ,oa cpr dh xbZ jde tek dh xbZ FkhA vihykFkhZ dz-2@vukosnd dz-2 ds v/khuLFk vihykFkhZ // 3 // dz-1@vukosnd dz-1 laLFkk@cSad dks lapkfyr fd;k tkrk gSA mRrjokfnuh@ifjokfnuh }kjk vihykFkhZ dz-1@vukosnd dz-1 laLFkk@cSad esa cpr [kkrk [kqyokbZ gS ftlesa 52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ tek dh xbZ FkhA mRrjokfnuh@ifjokfnuh }kjk mDr [kkrs esa tek jkf'k dk Hkqxrku izkIr djus gsrq dbZ ckj ekSf[kd :Ik ls ,oa cSad esa mifLFkr gksdj laidZ fd;k x;k fdUrq mRrjokfnuh@ifjokfnuh dks jkf'k dk Hkqxrku ugha fd;k x;k D;ksafd [email protected] }kjk [kkrs esa tek jkf'k dk vkgj.k dj Lo;a mi;ksx&miHkksx dj fy;k x;k gS ftlds fy, [email protected] i`Fkd&i`Fkd ,oa la;qDr :Ik ls ftEesnkj gSaA mRrjokfnuh@ifjokfnuh }kjk bl laaca/k esa laidZ dj jkf'k dk Hkqxrku djus dk fuosnu fd;k x;k fdUrq vkt fnukad rd tek jkf'k dk Hkqxrku ugha fd;k x;k gS vkSj Vky&eVksy dj Hkxk fn;k tkrk gS ftlds dkj.k mRrjokfnuh@ifjokfnuh dks ekufld] 'kkjhfjd ,oa vkfFkZd {kfr gks jgh gS vkSj ftlds dkj.k mRrjokfnuh@ifjokfnuh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- vihykFkhZ dz-1@vukosnd dz-1 dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr djrs gq, ;g vfHkopu fd;k x;k gS fd mRrjokfnuh@ifjokfnuh }kjk vihykFkhZ dz-1@vukosnd dz-1 dh laLFkk esa 52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ tek fd;k x;k gSA vihykFkhZ dz-1@vukosnd dz-1 }kjk mRrjokfnuh@ifjokfnuh dks le>k;k x;k fd // 4 // tSls gh jkf'k 'kklu ls vihykFkhZ dz-1@vukosnd dz-1 ds [kkrs esa vk,xh] mldk Hkqxrku rRdky dj fn;k tkosxk ftl ij mRrjokfnuh@ifjokfnuh ugha ekuh vkSj vuko';d :Ik ls ifjokn izLrqr dj fn;k x;kA orZeku esa 'kklu ls Hkh jkf'k Lohd`r gks xbZ gS tks Hkqxrku dj nh tkosxhA vihykFkhZ dz-1@vukosnd dz-1 }kjk lsok esa dksbZ deh ugha dh xbZ gSA vihykFkhZ dz- 1@vukosnd dz-1 laLFkk }kjk lapkfyr cpr cSad ds ek/;e ls xzkeh.k d`"kd lnL;ksa ls muds cpr Hkkouk dks izksRlkfgr djus ds fy, cpr cSad dh 'kq:vkr dh xbZ gS ftlesa lnL;ksa dh cpr tek Lohdkj dh tkrh gS vkSj vko';drk vuq:Ik ekax djus ij Hkqxrku fd;k tkrk gS vkSj Hkqxrku Ik'pkr~ 'ks"k jkf'k vihykFkhZ dz-2@vukosnd dz-2 ds eq[; 'kk[kk esa tek dj nh tkrh gS vkSj vko';drk iM+us ij mDr jkf'k dk vkgj.k dj vekurnkjksa dks okil fd;k tkrk gSA pwafd ;g ;kstuk 20&25 o"kksZa ls pyh vk jgh gS rFkk lfefr Lrj ij ;g feyku ugha fd;k x;k fd cpr cSad ds vekurnkjksa dks fdruh jkf'k dk Hkqxrku fd;k tkuk gS rFkk cSad [kkrs esa fdruh jkf'k gSA ;gka ij laLFkk ls pwd gqbZ gSA lHkh vekurnkjksa }kjk ,d lkFk iSlk ekaxs tkus ij vihykFkhZ dz-1@vukosnd dz-1 dks fnDdr gks xbZ vkSj bl dkj.k vekurnkjksa dks ,d lkFk iSlk fn;k tkuk laHko ugha gSA vihykFkhZ dz-1@vukosnd dz-1 }kjk vekurnkjksa dh tek jkf'k Lo;a ds fy, vkgj.k ugha fd;k gS cfYd xr fofHkUu o"kksZa ls mDr tek dk mi;ksx LFkkiuk [kpZ ,oa vU; vkdfLed [kpksZa dk mi;ksx djus ds dkj.k vekurnkjksa dks Hkqxrku dh tkus okyh jkf'k esa deh gqbZ gSA laLFkk }kjk 3012 vekurnkjksa dh jkf'k 1]40]62]056@&¼,d djksM+ pkyhl // 5 // yk[k ck;lB gtkj NIiu :Ik;s½ ds Hkqxrku ds fy, vihykFkhZ dz- 2@vukosnd dz-2 ls yksu ds fy, izLrko ikfjr dj fnukad&17-02-2016 dks cSad dks izsf"kr fd;k x;k gS vkSj mDr vk/kkj ij 'kklu ls jkf'k Lohd`fr dh ekax dh xbZ gS ftldh 'kklu ls Lohd`fr izkIr gks pqdh gS rFkk jkf'k vkuk 'ks"k gS vkSj tSls gh jkf'k izkIr gksxh] [kkrsnkjksa dks ,d lkFk jkf'k dk Hkqxrku dj fn;k tk,xkA vr% mRrjokfnuh@ifjokfnuh dk ifjokn lO;; fujLr fd;k tkosA 04- vihykFkhZ dz-2@vukosnd dz-2 dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr djrs gq, ;g vfHkopu fd;k x;k gS fd d`"kd lsok lgdkjh lfefr ?kqVdw] lgdkjh laLFkk,a vf/kfu;e ds rgr iathc} gksdj dk;Z dj jgh gS ftlds }kjk cpr cSad dk lapkyu fd;k tk jgk gSA vihykFkhZ dz-2@vukosnd dz-2 ,d i`Fkd laLFkk gS tks fd fof/kor iathc} gksdj i`Fkd ls dk;Z dj jgh gS vkSj nksuksa gh laLFkk vyx&vyx gSa ,oa vyx&vyx dk;Z djrs gSaA d`"kd lsok lgdkjh lfefr e;kZfnr ?kqVdw dk vyx ls lapkyd gS ftlds fu.kZ;kuqlkj lfefr ?kqVdw dk;Z djrh gS vkSj lfefr ds deZpkjh ds laca/k esa fu;e cukus ,oa lfefr ds dk;Z ds laca/k esa leLr fu.kZ; lsok lgdkjh lfefr e;kZfnr ds lapkyd eaMy ds }kjk yh tkrh gS vkSj lfefr }kjk lapkfyr cpr cSad dk;Z fu"iknu djrk gS ftlesa vihykFkhZ dz-2@vukosnd dz-2 dk dksbZ fu;a=.k ugha jgrk gSA ftrus Hkh cpr cSad ds vekurnkj] lnL; gSa mudh tek ds laca/k esa leLr fjdkMZ lfefr ds ikl miyC/k jgrh gS vkSj fdu lnL;ksa dh // 6 // fdruh jkf'k tek gS ,oa fdruh jkf'k Hkqxrku djuk gS] ;s leLr tkudkjh lfefr Lrj esa gh miyC/k gksrh gS] cSad dks muds dk;Z iz.kkyh ij dksbZ fu;a=.k dk vf/kdkj izkIr ugha gSA vihykFkhZ dz-2@vukosnd dz-2 }kjk vihykFkhZ dz-1@vukosnd dz-1 lfefr Lrj esa lapkfyr cpr cSad ds vekurnkjksa dks dksbZ xkjaVh ugha nh xbZ gS vkSj ;fn muds [kkrs esa dksbZ xM+cM+h gqbZ gS rks bldh leLr ftEesnkjh lfefr ds lapkyd eaMy ,oa mlds inkf/kdkjh ds Åij gSA vihykFkhZ dz-2@vukosnd dz-2 ,oa mRrjokfnuh@ifjokfnuh ds e/; **lsok iznkrk** ,oa **miHkksDrk** dk laca/k ugha gS vkSj uk gh ;g fookn **miHkksDrk fookn** gSA vihykFkhZ dz- 1@vukosnd dz-1 cpr cSad esa tek dh xbZ jkf'k ds laca/k esa vihykFkhZ dz-2@vukosnd dz-2 dks dksbZ deh'ku izkIr ugha gqvk gSA lsok lgdkjh lfefr e;kZfnr ?kqVdw ds }kjk lapkfyr cpr cSad ds laca/k esa leku okn fo"k; ij ekuuh; mPp U;k;ky; fcykliqj ds le{k Hkh okn yafcr gSA vr% mRrjokfnuh@ifjokfnuh dk ifjokn vihykFkhZ dz-2@vukosnd dz-2 ds laca/k esa lO;; fujLr fd;k tkosA 05- mRrjokfnuh@ifjokfnuh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k lsfoax cSad ikl cqd dh Nk;kizfr izLrqr fd;k gSA 06- ftyk Qksje us mHk;i{k dh vksj ls izLrqr vfHkopu ,oa mRrjokfnuh@ifjokfnuh dh vksj ls izLrqr nLrkosth lk{; ds ifj'khyu ds Ik'pkr~ mRrjokfnuh@ifjokfnuh ds ifjokn dks Lohdkj djrs gq, Åij // 7 // dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS ftlds fo:} ;g vihy gSA 07- [email protected] dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh fot; jkl fcgkjh nkl dk rdZ gS fd ftyk Qksje }kjk nLrkostksa dk ewY;kadu djus esa =qfV dkfjr fd;k gS rFkk [email protected] dk mRrjokfnuh@ifjokfnuh ds cpr [kkrs dh jkf'k dks iznk; ugha djus dk Hkh vk'k; ugha jgk gS vkSj uk gh fdlh nqHkkZouk ls jkf'k dks jksdk x;k gS rFkk jde miyC/k gksus ij jkf'k mRrjokfnuh@ifjokfnuh dks iznku fd;s tkus dh dk;Zokgh dh tk jgh gSA ekuuh; N-x- mPp U;k;ky; fcykliqj }kjk WP(C) No. 1846/ 2016 vf'ouh dqekj yks/kh ,oa vU; fo:} N-x- 'kklu ,oa vU; esa ikfjr fu.kZ; fnukad&25-07-2016 esa 04 izfr'kr C;kt fnyk;k x;k gS ijUrq ftyk Qksje us tek jde ij vR;f/kd C;kt fnyk;s tkus dk vkns'k ikfjr fd;k gSA ftyk Qksje dk vkns'k =qfViw.kZ gSA vr% [email protected] dh vihy Lohdkj fd;k tkosA ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA 08- mRrjokfnuh@ifjokfnuh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh x.ks'k iztkifr dk rdZ gS fd ftyk Qksje dk vkns'k iw.kZr% mfpr gSA mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% [email protected] dh vihy fujLr fd;k tkosA // 8 // 09- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;kA 10- mRrjokfnuh@ifjokfnuh us vius ifjokn&i= dh dafMdk&1 esa ;g vfHkopu dh gS fd **vkosfndk dk vukosndx.k dz-1 ds laLFkk@cSad esa cpr [kkrk gS rFkk vukosnd dz-1 d`"kd lsok lgdkjh lfefr ?kqVdw ds uke ls laLFkk@cSad gS ftldk iath;u dzekad&3019 gS vkSj vkosfndk us vukosndx.k dz-1 ds cSad esa /kku fodz; dh jkf'k ,oa cpr dh xbZ jde tek dh xbZ Fkh** rFkk ifjokn&i= dh dafMdk&2 esa ;g vfHkopu dh gS fd **vkosfndk ds [kkrs esa 52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ dh jkf'k tek dh xbZ Fkh** rFkk ;g vfHkopu dh gS fd **jkf'k dk Hkqxrku dh ekax fd;k rks jkf'k iznku ugha fd;k x;k vkSj mDr jkf'k dks vukosndx.k }kjk Lo;a mi;ksx dj fy;k x;k gSA** vihykFkhZ dz- 1@vukosnd dz-1 us vius fyf[kr dFku esa bl rF; dks Lohdkj fd;k gS fd **ifjokfnuh ds [kkrs esa 52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ tek Fks** rFkk vihykFkhZ dz-1@vukosnd dz-1 }kjk ;g vfHkopu fd;k x;k gS fd **vukosnd dz-1 }kjk ifjokfnuh dks le>k;k x;k Fkk fd vkids tek jkf'k dks 'kklu ls jkf'k vkus ij 'kh?kz gh Hkqxrku dj fn;k tkosxkA** [email protected] ds dFkuksa ls Li"V gS fd mRrjokfnuh@ifjokfnuh dh jkf'k vihykFkhZ dz-1@vukosnd dz-1 cSad esa tek Fkk vkSj mDr jkf'k dks mRrjokfnuh@ifjokfnuh }kjk ekax fd;s tkus ij [email protected] }kjk Hkqxrku ugha fd;k x;k gSA // 9 // 11- [email protected] us vius vihy Kkiu esa ekuuh; mPp U;k;ky; fcykliqj ds fjV ;kfpdk dz-&WP(C) No. 1846/ 2016 vf'ouh dqekj yks/kh ,oa vU; fo:} N-x- 'kklu ,oa vU; esa ikfjr fu.kZ; fnukad&25-07-2016 dk mYys[k fd;k gS] ijUrq [email protected] }kjk mDr vkns'k dh izfrfyfi izLrqr ugha fd;k x;k gSA 12- bl izdj.k esa mRrjokfnuh@ifjokfnuh viuh tek jkf'k izkIr djus ls oafpr jgh gS vkSj vihykFkhZ dz-1@vukosnd dz-1 }kjk jkf'k dk Hkqxrku mRrjokfnuh@ifjokfnuh dks ugha fd;k x;k gSA ,slh fLFkfr esa mRrjokfnuh@ifjokfnuh dks ekufld ihM+k gksuk LokHkkfod gS vkSj vihykFkhZ dz-1@vukosnd dz-1 }kjk fuf'pr gh lsok esa deh dh xbZ gS] mls ns[krs gq, ftyk Qksje us tks ekufld {kfriwfrZ ds fy, 10]000@&¼nl gtkj :Ik;s½ vkSj okn O;; ds fy, 2]000@&¼nks gtkj :Ik;s½ fnyk;k gS] og mfpr gS rFkk mRrjokfnuh@ifjokfnuh dks mlds cpr [kkrs esa tek jkf'k&52]190@&¼ckou gtkj ,d lkS uCcs :Ik;s½ vkSj ml ij 08 izfr'kr okf"kZd dh nj ls C;kt fnyk;k gS] og Hkh mfpr gSA 13- mijksDr foospuk ds ifjizs{; esa ftyk Qksje }kjk ikfjr vkyksP; vkns'k esa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS vkSj uk gh fdlh izdkj ds gLr{ksi dh vko';drk gSA 14- vr% ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&19-01-2017 dh iqf"V djrs gq, [email protected] dh vihy lkjghu gksus ls // 10 // fujLr fd;k tkrk gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼ujsUnz xqIrk½ v/;{k lnL;
05@08@2017 05@08@2017