Section 5 in Andhra Pradesh Electricity Regulatory Commission (Standards of Performance) Regulations, 2000
5. Quality of Power Supply.
(1)The licensee shall respond within 4 hours to a consumer's complaint regarding variations of voltage and frequency of power supply beyond the tolerance limit as prescribed in Indian Electricity Rules, at the point of commencement of supply.(2)The licensee shall, within 10 days of original complaint, either improve the quality of power supply or furnish a written reply to the consumer intimating him the causes of poor quality of power supply, if the same is beyond licensee's control:Provided that complaint regarding low voltages arising due to inadequacy in the distribution system requiring up gradation of distribution lines, transformers or installation of capacitors shall be resolved within 120 days.
