State Consumer Disputes Redressal Commission
Dr. Narendra Gill, Jaipur Hospital vs Bhadar Mal, S/O Shri Rajuram on 10 March, 2022
jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx]t;iqj vihy la[;k %& 1090@2019 Dr. Narendra Gill, Jaipur Hospital, Chungi Road, Chirawa District Jhunjhunu, (Rajasthan) vihykFkhZ@foi{kh cuke Bhadar Mal, Son of Rajuram, by cast Jat, Resident of Dangar, Tehesil - Surajgarh, District Jhunjhunu izR;FkhZ@ifjoknh le{k % ekuuh; Jh ,l0ds0 tSu] lnL; ¼U;kf;d½ ekuuh; Jh fy;kdr vyh] lnL;
mifLFkr %& vihykFkhZ@foi{kh vf/koDRkk Jh vuqjkx izR;FkhZ@ifjoknh vf/koDrk Jh bUrtkj vyh fu.kZ; fnukad 10 ekpZ] 2022 }kjk Jh ,l0ds0 tSu] lnL; ¼U;kf;d½ vihykFkhZ@foi{kh us izR;FkhZ@ifjoknh ds fo:) ;g vihy fo)ku ftyk miHkksDrk vk;ksx >qU>quwWa ds }kjk ifjokn izdj.k la[;k 402@2015 Hkknj ey cuke MkWa0 ujsUnz fxy esa ikfjr fu.kZ; fnukad 19-09-2019 ds fo:) izLrqr dh gS ftlds }kjk mUgksusa foi{kh@ vihykFkhZ dh fpfdRlh; ykijokgh ekurs gq, ifjokn&i= Lohdkj dj 4]55]856@&:- bZykt [kpZ isVs] 2]50]000@&:- ekufld larki isVs] 1 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 45]000@&:- ifjogu [kpZ isVs ,oa 3300@&:- ifjokn O;; isVs fnyok;s tkus dk vkns'k ikfjr fd;k gSA 02- laf{kIr rF;ksa ds vuqlkj ifjoknh dh iRuh Jherh fl.kxkjh nsoh ds visfa MDl dk vkWijs'ku foi{kh@vihykFkhZ us fnukad 03-12- 2013 dks fd;k FkkA mlds i'pkr~ fnukad 06-12-2013 dks foi{kh us ifjoknh dh iRuh dks fcfLdV ,oa f[kpM+h [kkus dh lykg nh Fkh] budks [kkus ls ifjoknh dh iRuh dk isV Qwy x;k ,oa mYVh gks x;hA fnukad 06-12-2013 dks lksuksxzkQh djus ij irk pyk fd ifjoknh dh iRuh ds gkbZiksdsfy;e o gkbZiksusfVª;e gS mlds ckn fnukad 10-12-2013 dks iqu% tkWap djus ij ogh rF; ik;s x;sA fnukad 12-12-2013 dks ifjoknh dh iRuh csgks'k gks x;h rc ifjoknh us vkj-Mh-,e- vLirky esa pSd djok;k rc irk yxk fd xqnksZ us dke djuk cUn dj fn;k gS] lsIVhflfe;k gks x;k gSA fnukad 13- 12-2013 dks vU; vLirky esa nqckjk vkWijs'ku fd;k x;k rc rhu fQV dh vkar xyh gqbZ fudyh vek'k; esa Nsn fudyk rFkk nks yhVj ey ,oa [kwu isV esa feykA bZykt ds nkSjku fnukad 03-01- 2014 dks ifjoknh dh iRuh dh e`R;q gks x;hA bl izdkj ifjoknh ds vuqlkj visfUMDl vkWijs'ku djrs le; foi{kh@vihykFkhZ us CyM dh ul dks ykijokgh ls dkV fn;k ftlds dkj.k e`R;q gqbZA foi{kh us tokc ifjokn&i= izLrqr dj ;g crk;k fd visfa MDl dk vkWijs'ku lgh gqvk Fkk] ejht dh gkyr fLFkj gksus ds dkj.k fnukad 06-12-2013 dks pk; fiykus dh btktr nh x;h Fkh] pk; fiykus ds ckn isV esa nnZ gksus ij ikuh rFkk pk; cUn dj fn;s ,oa nokbZ;kWa nh x;hA ckn esa vU; mPp lsaVj ds fy, jSQj dj fn;k x;kA fo)ku ftyk miHkksDrk vk;ksx us mHk; i{k dh cgl lqudj ifjokn Lohdkj dj fy;k ftlls O;fFkr gksdj ;g vihy izLrqr dh x;hA 03- mHk; i{k ds vf/koDRkkx.k dh cgl lquh xbZ ,oa i=koyh dk voyksdu fd;k x;kA 04- fo)ku vf/koDRkk foi{kh@vihykFkhZ dh vksj ls ;g cgl dh x;h gS fd ifjoknh us jDr uyh dVuk xyr crk;k gS cfYd vkWijs'ku 2 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 lQyrkiwoZd gqvk Fkk rFkk ejht dh gkyr fLFkj gksus ij fnukad 06- 12-2013 dks [kkus dh vuqefr nh x;h Fkh fdUrq mlds ckn rfc;r fcxM+us ds dkj.k ,UVhck;ksfVd nokbZ;kWa nh x;h ,oa vf/kd rfc;r [kjkc gksus ij mPp lsUVj ds fy, jSQj fd;k x;kA foi{kh dk ;g Hkh rdZ gS fd fdlh izdkj dh fpfdRlh; fo'ks"kK dh dksbZ fjiksVZ ugha gSA fo)ku ftyk miHkksDrk vk;ksx us fcuk fdlh vk/kkj ds fpfdRlh; ykijokgh eku yh gSA mUgksusa vihy Lohdkj fd;s tkus dk fuosnu fd;kA 05- fo)ku vf/koDRkk izR;FkhZ@ifjoknh dh vksj ls ekuuh; loksZPp U;k;ky; dk U;k; n`"VkUr Civil Appeal No. 2641/2010 V. Kishan Rao Vs. Nikhil Super Speciality Hospital & Another fu.kZ; fnukad 08 ekpZ] 2010 izLrqr dj ;g cgl dh gS fd izR;sd ekeys esa fpfdRlh; fo'ks"kK dh fjiksVZ gksuk vko';d ugha gSA mUgksusa vihy fujLr fd;s tkus dk fuosnu fd;kA 06- gekjs }kjk visafs MDl ds vkWijs'ku lacaf/kr fpfdRlh; fyVjspj dk v/;;u fd;k x;kA gLrxr izdj.k esa bl rF; ij dksbZ fookn ugh gS fd fnukad 03-12-2013 dks foi{kh@vihykFkhZ }kjk ifjoknh dh iRuh dk visfa MDl dk vkWijs'ku fd;k x;k FkkA ifjoknh us bl rF; ds ckjs esa Hkh ifjokn&i= esa dksbZ vk{ksi ugha fd;k gS fd ifjoknh dh iRuh dks 06-12-2013 dks pk; ,oa fcfLdV f[kykus dh lykg nh x;h Fkh ftldk ;g vFkZ fudyrk gS fd fnukad 06-12-2013 rd ifjoknh dh iRuh dh fLFkfr lkekU; FkhA fnukad 06-12-2013 dks tc ifjoknh dh iRuh dks pk; ,oa fcfLdV f[kyk;s x;s rc mlds i'pkr~ mldh rfc;r [kjkc gqbZ gSA ;g Hkh lgh gS fd foi{kh@vihykFkhZ us fnukad 12-12-2013 rd ,UVhck;ksfVd vkfn nokbZ;kWa nsdj bZykt fd;k gS fdUrq ml fnu ifjoknh dh iRuh csgks'k gksdj fxj tkus ls ,oa vf/kd rfc;r [kjkc gksus ij mls mPp lsUVj jsQj fd;k x;k rFkk fnukad 13-12- 2013 dks ifjoknh dh iRuh dk iqu% vkWijs'ku mPp lsUVj esa fd;k x;kA 07- ekuuh; loksZPp U;k;ky; us vius U;kf;d n`"VkUr (2005) 6 Supreme Court Cases 1 JACOB MATHEW Vs STATE OF PUNJAB 3 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 AND AN OTHER esa fuEufyf[kr fof/kd fl)kUr izfrikfnr fd;k gS%& "A medical practitioner faced with an emergency ordinarily tries his best to redeem the patient out ot his suffering. He does not gain anything by acting with negligence or by omitting to do an act. Obviously, therefore it will be for the complainant to clearly make out a case of negligence before a medical practitioner is charged with or proceeded against criminally. A surgeon with shaky hands under fear of legal action cannot perform a successful operation and a quivering physician cannot administer the end-dose or medicine to his patient".
ekuuh; loksZPp U;k;ky; us vius U;kf;d n`"VkUr AIR (2009) SC 2049 Martin F. D'Souza Vs. Mohd. Ishfaq ds ekeys esa fuEufyf[kr fof/kd fl)kUr izfrikfnr fd;s gS%& 'Medical Practitioner is not liable to be held negligent simply because things went wrong from is chance or misadventure or through an error of judgment in choosing one reasonable course of treatment in preference to another - he would be liable only where his conduct fell below that of the standards of a reasonably competent practitioner in the field.' In Roe and Woolley Vs The Ministry of Health, by Lord Denning, that, We would be doing a disservice to the community at large if we were to impose liability on hospitals and doctors for everything that happens to go wrong Courts/Consumer Fora should keep the above factors in mind when deciding cases related to medical negligence, and not take a view which would be in fact a disservice to the public. The decision of Hon'ble Supreme Court in India Medical Association V. V.P. Shantha (AIR 1996 SC 550) should not be understood to mean that doctors should be harassed merely because their treatment was unsuccessful or caused some mishap which was not necessarily due to negligence.
JACOB MATHEW okys ekeys esa ekuuh; loksZPp U;k;ky; us 4 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 ;g ekuk gS fd ifjoknh dks fpfdRlh; ykijokgh dk rF; lkfcr djuk pkfg,A Martin F. D'Souza Vs. Mohd. Ishfaq ds ekeys esa ekuuh; loksZPp U;k;ky; us ;g ekuk gS fd fdUgha Hkh dkj.kksa ls ;fn ifj.kke xyr vkrs gS rc ifj.kke xyrh ds vk/kkj ij fpfdRlh; ykijokgh ugha ekuh tk;sxhA ekuuh; jk"Vªh; miHkksDrk vk;ksx us vius U;kf;d n`"VkUr vihy la[;k 327@2009 fu.kZ; fnukad 14-08-2015 Irene Pais & Ors. Vs. Dr. Anil Pinto & Anr. esa ;g ekuk gS fd ifjoknh }kjk fpfdRld ds fo:) tc rd ;g lkfcr u dj fn;k tkos fd fpfdRld dk bZykt xyr gS vFkkZr~ fpfdRld }kjk ykijokgh dh x;h gS rc rd fpfdRld dks ykijokgh ds fy, nks"kh ugha ekuk tkuk pkfg,A ekuuh; jk"Vªh; miHkksDrk vk;ksx us vius U;kf;d n`"VkUr Revision Petition No. 2922/2015 fu.kZ; fnukad 01-04-2021 Eldho David Madappillil House, Oorakkadu, Edathala, P.o Aluva Vs. Dr. Denny P. Kuttikkat & Anr. ds ekeys esa fuEufyf[kr fof/kd fl)kUr izfrikfnr fd;s gS%& Consumer Prtection Act, 1986 Section 21 Medical negligence - An intra- abdominal abscess occurs rarely after Laparoscopic Appendectomy and is strongly associated with complicated appendicitis - Infection or abscess in the peritoneal cavity was not due to any negligence or any shortcoming during the laparoscopic procedure - Treating doctor Opposite party No. 1 correctly diagnosed the case and treated as per the accepted standard practice - petition dismissed.
08- gLrxr izdj.k esa fo)ku ftyk miHkksDrk vk;ksx us vius vk{ksfir fu.kZ; esa mPp lsUVj }kjk ifjoknh dh iRuh ds bZykt dh tks lejh cuk;h x;h Fkh mlds vk/kkj ij ;g ekuk gS fd foi{kh@ vihykFkhZ us visafMDl dk vkWijs'ku djrs le; jDr uyh dkV nh FkhA mPp lsUVj ds fpfdRld }kjk cuk;h fpfdRlh; bZykt dh lejh fuEu izdkj gS %& ^^ejht flaxkjh nsoh iRuh Jh Hkknjey fnukad 02-12-2013 dks fnu esa isV esa nnZ o R/F esa nnZ dh f'kdk;r ysdj t;iqj 5 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 vLirky fpMkok esa HkrhZ gqbZ ftldk funku visfa MDl lkbZfVl ik;s tkus ij fnukad 03-12-2013 dks vkWijs'ku ls mldh visfa MDl fudky nh xbZ ftlus fnukad 06-12-2013 dks eqag ls [kkuk 'kq:
dj fn;kA fnukad 07-12-2013 dks ejht ds vkQjk o mYVh 'kq:
gqbZ ftlesa ejht dks eqag ls dqN Hkh ysus ls euk fd;k x;k o cksry ds tfj;s nokbZ;ka nh xbZA fnukad 12-12-2013 dks ejht dks isV ds vkijs'ku ds fy, cM+h txg jSQj fd;k x;kA ejht gekjs gkWLihVy esa fnukad 13-12-2013 dks lqcg 12%35 ,-,e- ij HkrhZ gqvk ftldh lEiw.kZ tkap dh xbZ] mlds isV ds lh-Vh- Ldsu esa mlds isV esa gok o Hkjiwj ikuh Hkjk gqvk ik;k x;kA ejht ds isV dk vkWijs'ku fnukad 13-12-2013 dks fd;k x;k ftlesa 3 fQV NksVh vkar xyh gqbZ vkSj vkar esa Nsn ,oa mlesa nks yhVj ds djhc ey Hkjk ik;k x;kA vkWijs'ku esa isV dks vPNh rjg lkQ djds vkar dks dkV dj mlds nksuksa fljs ckgj fudkydj NksM fn;k ejht ds lØae.k o 'okal esa fnDdr dh otg ls mls osVa hysVj ij j[kk x;k ejht ds 'kjhj esa dsfY'k;e] izksVhu] lksfM;e dh deh ls mlds iwjs 'kjhj ij lwtu vk xbZ ,oa QsaQM+ksa esa ikuh Hkj x;kA ejht dks batsD'ku ds tfj;s vfeuks ,flM izksVhu dh deh dks nwj djus ds fy, fn;k x;k eaqg esa uydh Mkyh xbZ vkar ds [kqys fljs ls fiRr dk fjlko o ey dk fjlko 'kq: gks x;k ckn esa ejht ds xys esa [kkus ds fy, fnukad 31-12-2013 dks uydh Mkyh xbZ ftlds ckn ejht dk isV [kqy x;k ftlesa Vkads yxk;s x;sA ejht ds QasQMks esa ikuh Hkj x;k ftls fudkyk x;kA fnukad 01-01-2014 dks ejht ds 'kjhj esa fir c< x;sA isV dh lksuksxzkQh esa dksbZ fo'ks"k cnyko ugh ik;k x;kA ejht dks 'okal ysus esa fnDdr gqbZ ejht dks nksckjk uyh Mkydj oaVs hysVj ij fnukad 02-01-2014 rd j[kk x;kA ejht osaVhysVj ij gks'k esa gS ftlds ihfy;k gS ckdh lHkh vax ukseZy gS ejht ds 'kjhj esa jDr df.kdkvksa dh xgu deh tkap ls flQZ 19500 df.kdk,sa ikbZ xbZ ftlds cpus dh U;wure lEHkkouk gS** mijksDr lejh ds vk/kkj ij fo)ku ftyk miHkksDrk vk;ksx 6 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 us ;g fu"d"kZ fudkyk gS fd vihykFkhZ }kjk fd;s x;s vkWijs'ku esa viasfMDl ds lkFk lkFk fiRr dh Fksyh] yhoj dks tksM+us okyh Common Bile Duct (CBD) dks Hkh dkV fn;k Fkk fdUrq mijksDr lejh esa ,slk dgha Hkh ugha gS fd foi{kh@vihykFkhZ }kjk visfa MDl dk vkWijs'ku djus ds nkSjku visafMDl ds lkFk fdlh jDr uyh dks dkV fn;k x;k gksA bl lejh esa ,slk Hkh ugha gS fd ejht ds isV esa vFkkZr~ vkWrksa esa fdlh izdkj dk [kwu ik;k x;k gks cfYd ;g fy[kk x;k gS fd fnukad 03-12-2013 dks vkWijs'ku ds }kjk ejht dh visafMDl fudky nh xbZ fnukad 06-12-2013 dks eqWag ls [kkuk 'kq: dj fn;k x;k Fkk] fnukad 07-12-2013 dks ejht ds vkQjk ,oa mYVh vkuk 'kq: gks x;h rc eqWag ls [kkus ds fy, euk dj fn;k x;k ,oa cksry ds tfj;s nokbZ;kWa nh x;hA fnukad 12-12-2013 dks isV dk nqckjk vkWijs'ku ds fy, jsQj dj fn;k x;kA ;g Hkh fy[kk gS fd fnukad 13-12-2013 dks ejht ds lh-Vh- LdSu djus ij mlds isV esa gok ,oa Hkjiwj ikuh Hkjk gqvk ik;k x;k] rFkk vkWijs'ku djus ij NksVh vkar 3 fQV yEckbZ esa xyh ikbZ xbZ vkSj vkar esa Nsn rFkk nks yhVj ey Hkjk gqvk ik;k x;k ftldks lkQ dj fn;k x;kA ;g Hkh fy[kk gS fd ejht ds ldzae.k o 'okal esa fnDdr dh otg ls osaVhysVj ij j[kk x;k 'kjhj esa dsfY'k;e] izksVhu] lksfM;e dh deh ls mlds iwjs 'kjhj esa lwtu vk xbZ ,oa QsaQM+ksa esa ikuh Hkj x;kA fnukad 31-12-2013 dks xys esa [kkus ds fy, uyh Mkyh x;h QsaQM+ksa esa ikuh Hkj x;k ftls fudkyk x;kA fnukad 01-01- 2014 dks fir c< x;sA bl izdkj bl fpfdRlh; lejh esa dgha ij Hkh jDr uyh dk dkVuk vFkkZr~ visfa MDl ds vkWijs'ku esa fdlh izdkj dh ykijokgh gksuk ugha fy[kk x;k gSA 09- mijksDr foospukuqlkj rFkk ekuuh; loksZPp U;k;ky; ,oa ekuuh; jk"Vªh; miHkksDrk vk;ksx ds mijksDr of.kZr U;kf;d n`"VkUrksa ds vuqlkj ge ;g ikrs gaS fd foi{kh fpfdRld dks fpfdRlh; ykijokgh dk nks"kh ekuus ds fy, i=koyh ij ,slh lkexzh gksuk vko';d gS ftlds vk/kkj ij mldh ykijokgh lkfcr gksA foi{kh fpfdRld dh ;ksX;rk ,oa vuqHko ds ckjs esa ifjoknh us Hkh vuqHko 7 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 dks vk{ksfir ugha fd;k gSA ;g Hkh Li"V gS fd fnukad 03-12-2013 dks visfa MDl dk vkWijs'ku djus ds ckn fnukad 06-12-2013 rd ifjoknh dh iRuh dh gkyr csgrj jgh gS rHkh mls pk;] fcfLdV fn;s x;sA ifjoknh dh vksj ls izLrqr ekuuh; loksZPp U;k;ky; ds U;kf;d n`"VkUr V. Kishan Rao Vs. Nikhil Super Speciality Hospital & Another ds vk/kkj ij ge ;g ekurs gSa fd izR;sd izdj.k eas fpfdRlh; fo'ks"kK dh lk{; gksuk vko';d ugha gS fdUrq ifjoknh dks viuh lk{; ls fpfdRlh; ykijokgh lkfcr djuh gksrh gS tc fd gLrxr izdj.k esa ifjoknh us ifj.kke ds vk/kkj ij foi{kh fpfdRld ij ykijokgh ds vkjksi yxk;s gaS rFkk fo)ku ftyk miHkksDrk vk;ksx us Hkh mPp lsUVj }kjk cuk;h x;h fpfdRlh; bZykt dh lejh dk xyr vFkZ fudkydj jDr uyh dk dkVk tkuk eku fy;k gS tks =qfViw.kZ gSA ge ;g ikrs gaS fd ifjoknh gLrxr izdj.k esa foi{kh@vihykFkhZ dh ykijokgh lkfcr ugha dj ldk gSA Qyr% foi{kh@vihykFkhZ }kjk izLrqr ;g vihy Lohdkj fd;s tkus ;ksX; gSA vkns'k foi{kh@vihykFkhZ }kjk ifjoknh@izR;FkhZ ds fo:) izLrqr ;g vihy Lohdkj dh tkrh gSA fo)ku ftyk miHkksDrk vk;ksx >qU>quwWa ds }kjk ifjokn izdj.k la[;k 402@2015 Hkknj ey cuke MkWa0 ujsUnz fxy esa ikfjr fu.kZ; fnukad 19-09-2019 vikLr fd;k tkrk gSA ¼ fy;kdr vyh ½ ¼ ,l0ds0 tSu ½ lnL; lnL; ¼U;kf;d½ @ikBd@ 8 jktLFkku jkT; miHkksDrk vk;ksx] t;iqj vihy la[;k 1090@2019 fu.kZ; fnukad 10 ekpZ] 2022 9