State Consumer Disputes Redressal Commission
Smt.Triveni Vashisht & Anr. vs M/S Vian Infrastructure Limited on 18 September, 2012
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miHkksDrk fookn izfrrks"k vk;ksx]cSap uacj 01] jktLFkku] t;iqj ifjokn la[;k% 78@2011 Smt. Triveni Vashisht W/o Sh.Ganeshi Lal Vashisht , Sh.Ganeshi Lal Vashisht S/o Sh. Dhanshi Vashisht, Both R/o H.N. 672/5, patel Nagar, Gurgaon- 122001(HRY.) ........Complainants Versus M/s Vian Infrastructure Limited thourhg its Managing Director, having its corporate office at: 3E/14, Jhandewalan Extn., New Delhi- 110055.
ALSO AT:
Vian City, Opp.Rath College, National Highway No.8, Nimrana Distt.
Alwar, Rajasthan.
AND ALSO AT:
Vian City, Ethnic Village, Chowkhi Dhani, Tonk Road, Jaipur, (Rajasthan) ........Opp. Party le{k& ekuuh;
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14.(1)(c) : to return to the Complainant the price, or,as the case may be , the charges paid by the Complainant.
bl laca/k esa ekuuh; mPpre U;k;ky; dh o`gn ihB us (2000)7 Supreme Court cases 668 ds iSjk la- 12 o 13 esa ;g vfHk&fu/kkZfjr fd;k gS fd% "While quantifying damages, consumer forums are required to make an attempt to serve the ends of justice so that compensation is awarded, in an established case, which not only serves the purpose of recompensing the individual , but which also at the same times aims to bring about a qualitative change in the attitude of the service provider. Indeed, calculation of damages depends of the facts and circumstances of each case. No hard and fast rule can be laid down for universal application. While awarding compensation, a consumer Forum has to take into account all relevant factors and assess compensation on the basis of accepted legal principles, on moderation, It is for the consumer forum to grant compensation to the extent it finds it reasonsable, fair and proper in the facts and circumstances of a given case according to the established judicial standards where the claimant is able to establish his charge.
It is not merely the alleged harm of mental pain, agony or physical discomfort , loss of salary and emoluments etc. Suffered by the appellant which is in issue it is also the quality of conduct committed by the respondesnts upon which attention is required to be founded in a case of proven negligence."
blds vykok (1994) 3 Supreme Court cases 504 ekuuh; mPpre U;k;ky; dh o`gn ihB us iSjk uacj 6 esa fuEu izdkj ls vfHk&fu/kkZfjr fd;k gS fd "The object and purpose of the consumer protection Act is to save the consumer from such unfair conduct and practice of the traders also. On the materials produced, the District Forum, the State Commission and the National Commission have to examine the grievance of a consumer that by adopting an unfair conduct or practice, a trader has wronged his and has compelled him to pay an excess amount. But , at the same time , it need not be impressed that any intervention , by such Consumer Forums, should be only when they are satisfied that the loss or damage has been caused to the consumer by the unfair conduct or practice, adopted by the trader."
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2012 (1)CPR 56 (NC) ,ao ekuuh; mPpre U;k;ky; ds mijksDr fn;s x;s fu.kZ; ds vuqlj.k esa foi{kh }kjk viukbZ tk jgh vuqfpr O;kikj O;ogkj ,ao lsok nks"k ij jksdFkke yxk;s tkus ds fy, foi{kh ij 20]00]000@&:i;s gtkZuk vf/kjksfir djuk mfpr izrhr gksrk gSA pwafd ifjoknh ,d lsok fuo`Rr deZpkjh gksus ds lkFk gh ofj"B ukxfjd Hkh gS vkSj foi{kh ds mDr d`R; ls mls dkQh gSjku&ijs'kku gksuk iM+k vkSj ifjokn izLrqr djuk iM+k gSA ifj.kkeLo:i ifjoknh dk ifjokn Lohdkj fd;k tkrk gSA vkns'k foi{kh dks vknsf'kr fd;k tkrk gSS fd og ifjoknhx.k dks Hkw[kaM la- 339 ,ao 340 ds fo:} izkIr dh xbZ jkf'k 5]88]800@&:i;s ¼ v{kjs jkf'k :i;s ikap yk[k vB;klh gtkj vkB lkS ek= ½Hkw[kaM cqd djokus dh fnuakd 07-10-2008 ls vnk;xh rd 9 izfr'kr okf"kZd dh nj ls C;kt lfgr vnk djsA vkfFkZd&ekufld {kfriwfrZ Lo:i crkSj gtkZuk 20]00]000@&:i;s ¼v{kjs :i;s chl yk[k :i;s ek= ½,ao ifjokn O;; Lo:i 50]000@&:i;s ¼v{kjs jkf'k :i;s ipkl gtkj ek= ½vnk djsA vkns'k dh ikyuk ds fy, foi{kh dks 30 fnol dk le; fn;k tkrk gSA le;kof/k 30 fnol esa vkns'k dh ikyuk ugha djus ij ifjoknhx.k foi{kh ls mijksDr leLr jkf'k 26]38]800@&:i;s ¼v{kjs :i;s NCchl yk[k vM+rhl gtkj vkB lkS :i;s ek= ½ ij vnk;xh rd 9 izfr'kr okf"kZd dh nj ls C;kt izkIr dj ldsaxsA ¼lquhrk jkadk½ ¼vfuy dqekj feJk½ ¼ v'kksd ifjgkj ½ lnL;k lnL; v/;{k vkns'k vkt fnukad 18-09-2012 dks [kqys U;k;ky; esa fy[kk;k tkdj lquk x;kA ¼lquhrk jkadk½ ¼vfuy dqekj feJk½ ¼ v'kksd ifjgkj ½ lnL;k lnL; v/;{k % jkts'k%