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State Consumer Disputes Redressal Commission

Manager Bhartiya Airtel Ltd. & Ors. vs Priyank Dubey on 20 November, 2017

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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad%FA/2017/662 lafLFkr fnukad:03.08.2017 1- izca/kd] Hkkjrh; ,;jVsy fyfeVsM] jftLVMZ vkWfQl&vjkoyh fdzlsUV&01] usYlu eaMsyk jksM+] clar dqat Qsl&02] U;w nsgyh] fiu ua- 110070 Hkkjr 2- izca/kd] NRrhlx<+ dE;wfuds'ku] f'kokth pkSd] ekWMy Vkmu] fHkykbZ] rg- ftyk&nqxZ¼N-x-½ 3- izca/kd] ,;jVsy dk;kZy;&ch&17] vkse ifjlj nqxZ rg- o ftyk&nqxZ¼N-x-½ [email protected] fo:) fiz;ad nqcs vkRet Jh dSyk'kpUnz nqcs mez 27 o"kZ yxHkx] fuoklh&xyh ua-1] f'ko'kfDr Hkou] dlkjhMhg] nqxZ] rg- o ftyk&nqxZ¼N-x-½ lapkyd&^^behusUl ,dsMeh vkWQ dkelZ** ,e-vkbZ-th&30] ineukHkiqj] nqxZ] rg- o ftyk&nqx¼Z N-x-½ -----mRrjoknh@ifjoknh le{k% ekuuh; U;k;ewfrZ vkj-,l-'kekZ] v/;{k ekuuh; Jh Mh-ds-iksn~nkj] lnL;

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i{kdkjksa ds vf/koDrk vihykFkhZx.k dh vksj ls Jh ,e-ds-O;kl] vf/koDrkA mRrjoknh dh vksj ls Jh vkj-ds-Hkkoukuh] vf/koDrkA vkns'k fnukad% 20@11@2017 }kjk%&ekuuh; Jh Mh-ds-iksn~nkj] lnL;

// 2 // vihykFkhZ us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqx¼Z N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&lh-lh-@15@516 **fiz;ad nqcs fo:) izca/kd] Hkkjrh; ,;jVsy fyfeVsM o vU;** esa ikfjr vkns'k fnukad&29-06-2017 ftlds }kjk ifjoknh dk ifjokn Lohdkj dj vknsf'kr fd;k x;k fd%& ¼1½ vukosnd dz-1]2 ,oa 3] la;qDr ,oa vyx&vyx :i ls] ifjoknh dks vukosndx.k ls {kfriwfrZ jkf'k 1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ vnk djsaxsA ¼2½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :i ls] ifjoknh dks mDr jkf'k ij ifjokn izLrqrh fnukad 18-09-2015 ls Hkqxrku fnukad rd 12 izfr'kr okf"kZd dh njs ls C;kt Hkh iznku djsaA ¼3½ vukosnd] dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :i ls] ifjoknh dks ekufld {kfriwfrZ ds :i esa 50]000@&¼ipkl gtkj :i;s½ vnk djsaxsA ¼4½ vukosnd] ifjoknh dks okn O;; ds :i esa 5]000@&¼ikap gtkj :i;s½ Hkh vnk djsaA ls nqf[kr gksdj izLrqr fd;k gSA 2- mRrjoknh@ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd mRrjoknh@ifjoknh }kjk fnukad 14-07-2015 dks viuh daiuh ds lsYl ,fDtD;wfVo ds }kjk crk;s vuqlkj vihykFkhZ dz- 1@vukosnd dz-1 daiuh Hkkjrh; ,;jVsy fyfeVsM dk ,d czkaM dusD'ku vius thou ;kiu gsrq] dksfpax O;olk; LFky ^^behusUl ,dsMeh vkWQ dkelZ** ,e-vkbZ-th-&30] in~eukHkiqj nqxZ¼N-x-½ esa vihykFkhZ dz-1@vukosnd dz-1 dk ,d czkaM cSaM dusD'ku dks yxkus gsrq vkosnu fd;k Fkk rFkk vihykFkhZ dz-1@vukosnd dz-1 ds funsZ'kkuqlkj okafNr 'kqYd tek fd;k] // 3 // fdUrq vukosnd }kjk mRrjoknh@ifjoknh dks flQZ dusD'ku pkyw gksus dk vk'oklu nsrs jgs vkSj vkt fnukad rd fdlh Hkh izdkj czkM cSaM dusD'ku ugha fn;k x;k vkSj uk gh pkyw fd;k x;k] tcfd mRrjoknh@ifjoknh us dbZ ckj czkaM cSaM bULVkWys'ku dusD'ku ugha nsus ij gksus okyh {kfr ds laca/k esa Hkh crk pqdk gSA czkaM cSaM ugha gksus ls Vhfpax uksV~l izkIr ugha gks ik jgk gS] ftlls ifjoknh dks dqy 1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ dk uqdlku gqvkA mDr laca/k esa mRrjoknh@ifjoknh us vius vf/koDrk ds ek/;e ls fnukad 01-08-2015 dks jftLVMZ uksfVl izsf"kr djok;kA [email protected] dk mijksDr d`R; lsok esa deh ,oa O;olkf;d dnkpj.k dh Js.kh esa vkrk gSA mRrjoknh@ifjoknh }kjk [email protected] dh bl lsok esa deh ds fy;s vius ifjokn i= dh dafMdk ^^izkFkZuk** esa of.kZr vuqlkj vuqrks"k fnyk;s tkus dk fuosnu fd;k gSA 3- mRrjoknh@ifjoknh }kjk vius i{k leFkZu esa ftyk Qksje ds le{k dLVej bujksyesaV QkeZ fnukad 14-07-2015 dh Nk;kizfr ¼,usDpj ,&1½] Hkkjrh; Mkd jlhn fnukad 01-08-2015 dh Nk;kizfr ¼izn'kZ ih ,&2½] jftLVMZ uksfVl e; ikorh fnukad 01-08-2015 dh Nk;kizfr¼izn'kZ ih- ,&3½] vfHkLohd`fr i= fnukad 03-08-2015 dh Nk;kizfr ¼izn'kZ ih-,&4½] vfHkLohd`fr i= dh Nk;kizfr ¼izn'kZ ih-,&5½] ifjoknh dks izsf"kr vukosnd }kjk lans'k dh Nk;kizfr ¼izn'kZ ih ,&6½ nLrkost izLrqr fd;k x;k gSA 4- [email protected] }kjk ftyk Qksje ds le{k tokcnkok izLrqr dj vfHkopu fd;k x;k fd [email protected] }kjk mRrjoknh@ifjoknh ds chp fdlh izdkj dk dksbZ fookn dk fuiVkjk loZizFke e/;LFkrk esa gksuk FkkA mRrjoknh@ifjoknh ds }kjk O;olk; ls ykHk dekus ds fy, mDr dusD'ku dk mi;ksx fd;k tkuk FkkA mRrjoknh@ifjoknh miHkksDrk dh Js.kh esa ugha vkrk gSA // 4 // mRrjoknh@ifjoknh }kjk vukosnd ls czkM cSaM dusD'ku gsrq vkosnu fy;k Fkk rFkk 1]000@&:-¼,d gtkj :i;s½ tek fd;k FkkA mRrjoknh@ifjoknh dks ;g tkudkjh nh xbZ Fkh fd czkM cSaM dusD'ku gsrq Mh-ih- esa txg gksus ij usV miyC/k gksxk] ;fn daiuh dh Mh-ih- esa txg miyC/k ugha gksxh rks mldh jde okil dj nh tk;sxhA vukosnd daiuh }kjk mRrjoknh@ifjoknh dks dgk x;k fd viuh tek jde okil ys yks ij mRrjoknh@ifjoknh us badkj dj fn;k] rRi'pkr~ fnukad 24-12-2015 jkf'k :-1]000@&¼,d gtkj :i;s½ mRrjoknh@ifjoknh dks fHktok;k] rc mRrjoknh@ifjoknh us mls ysus ls badkj dj fn;k vkSj dksVZ tkus dh /kedh nsus yxk] blfy, vukosnd us czkM cSad gsrq tek jkf'k ykSVkus dk iz;kl fd;kA mRrjoknh@ifjoknh {kfriwfrZ jkf'k ikus dk gdnkj ugha gS] [email protected] us ,slk dksbZ dk;Z ugha fd;k gS] tks lsok esa deh dh Js.kh esa vkrk gS] vr% ifjoknh }kjk izLrqr vkosnu lO;; fujLr fd;k tkosA 5- [email protected] }kjk vius i{k leFkZu esa ftyk Qksje ds le{k ,p-Mh-,Q-lh- cSad dk fMekaM Mªk¶V fnukad 24-08-2015 dh QksVksizfr ¼,usDpj ,u-,-&1½ izLrqr fd;k x;k gSA 6- ftyk Qksje }kjk mHk;i{kksa dh vksj ls izLrqr nLrkosth lk{;ksa ,oa 'kiFki=ksa ds ifj'khyu ds i'pkr~ mRrjoknh@ifjoknh dk ifjokn] ;g fu"d"kZ fudkyrs gq, fd [email protected] us czkM cSaM dusD'ku ds laca/k esa jkf'k rks izkIr dj yh] ijarq czkM cSaM dusD'ku iznku ugh fd;k ftlds fy, mRrjoknh@ifjoknh dks ,d yEcs le; rd bartkj djuk iM+k vkSj ijs'kku gksuk iM+k usV ds ek/;e ls f'k{kk xzg.k esa dfBukbZ gqbZ tks fd fuf'pe :i ls O;olkf;d nqjkpj.k vkSj lsok esa fuEurk dh Js.kh esa vkrk gS] Lohdkj dj Åij dafMdk 1 esa of.kZr vuqlkj vuqrks"k iznku fd;k x;k gS] ftlds fo:) ;g vihy gSA // 5 // 7- [email protected] dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ,e-ds-O;kl }kjk rdZ izLrqr dj ;g vk/kkj fy;k gS fd ftyk Qksje }kjk [email protected] ds }kjk izLrqr rF;ksa ,oa dFkuksa ij fopkj fd;s cxSj vkns'k ikfjr fd;k gSA [email protected] }kjk vius tokcnkos esa ;g Li"V fd;k x;k fd fdlh Hkh miHkksDrk }kjk dusD'ku gsrq vkosnu fn;s tkus ij mlds }kjk ,d dLVej bujksyesUV QkeZ Hkjdj tek djuk gksrk gS ftles fd ;g Li"V :i ls of.kZr gksrk gS fd lacaf/kr vkosnu esa pkgh xbZ lqfo/kk ^^rduhdh miyC/krk** gksus ij gh iznku dh tk ldrhA dLVej bujksyesUV QkeZ dh dafMdk 4 esa ;g Li"V :i ls of.kZr gS fd The service shall be provided within a reasonable time of receipt and acceptance by Airtel of the CEF and subject to technical feasibility. Airtel shall allocated a telephone number and/or broadband Id/Account ID at its sole and absolute discretion and connect customer Equipment of CPE as the case may, to the Network and will use all reasonable endeavors to main tent connection and provide service. mijksDr ls Li"V gS fd [email protected] }kjk muds fMLVªhC;w'ku ikbZUV@Mh-ih- esa dusD'ku fn;s tkus gsrq rduhdh miyC/krk gksus ij gh dusD'ku fn;k tk ldrk gSA izLrqr ifjokn esa [email protected] }kjk QkeZ tek djus ds mijkar mRrjoknh@ifjoknh dks ;g lwfpr fd;k x;k fd muds fuokl ds fudV fLFkr Mh-ih- esa rduhdh miyC/krk u gksus ds dkj.k ls mUgsa dusD'ku ugha fn;k tk ldrk gS rFkk muds }kjk tek dh xbZ jkf'k :i;s 1]000@&¼,d gtkj :i;s½ okil djus gsrq [email protected] rRij gSA [email protected] }kjk fnukad 14-07-2015 dks czkM cSaM dusD'ku gsrq mRrjoknh@ifjoknh ls 1]000@&¼,d gtkj :i;s½ izkIr fd;s Fks ,oa mRrjoknh@ifjoknh }kjk QkeZ Hkjs tkus ds mijkar dusD'ku gsrq VsDuhdy Vhe dks funsZf'kr fd;s tkus ds mijkar ;g tkudkjh izkIr gqbZ fd fMLVªhC;w'ku ikbZUV esa vkSj // 6 // LFkku miyC/k ugha gS ftldh lwpuk mRrjoknh@ifjoknh dks ns nh xbZ FkhA [email protected] }kjk fnukad 24-08-2015 dks fMekaM Mªk¶V ds ek/;e ls 1]000@&¼,d gtkj :i;s½ okil fd;s tkus dk iz;kl fd;k x;k fdarq mRrjoknh@ifjoknh }kjk mls ysus ls badkj dj fn;k x;kA mijksDr rF;ksa ls Li"V gS fd vihykFkhZ dk mn~ns'; dHkh Hkh mRrjoknh@ifjoknh dks xyr tkudkjh nsuk vFkok O;olkf;d nqjkpj.k djuk ugha Fkk ,oa [email protected] }kjk ln~Hkkfod :i ls dusD'ku nsus esa vleFkZrk Li"V djrs gq, mRrjoknh@ifjoknh }kjk tek jkf'k dks okil djus dk iz;kl fd;k x;kA mRrjoknh@ifjoknh }kjk izLrqr ifjokn esa ekufld {kfr ds :i esa 50]000@&¼ipkl gtkj :i;s½ fnyk;s tkus dh izkFkZuk dh xbZ gSA vkns'k dh dafMdk esa ekufld {kfr dk vkadyu fd;k tkuk vko';d crk;k gS fdUrq ;g fof/k dk lqLFkkfir fl)kar gS fd ekufld larki dks izekf.kr djus dk Hkkj mRrjoknh@ifjoknh ij gksrk gSA vf/koDrk us mijksDr vk/kkj ij [email protected] dh vihy Lohdkj fd;s tkus ,oa ftyk Qksje dk vkns'k fujLr fd;s tkus dk fuosnu fd;k 8- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj-ds-Hkkoukuh }kjk fyf[kr rdZ izLrqr dj ;g vk/kkj fy;k x;k fd mRrjoknh@ifjoknh loZizFke ;g Li"V djrk gS fd mRrjoknh@ifjoknh us vius thou ;kiu gsrq dksfpax O;olk; LFky esa vihykFkhZ dz-1@vukosnd dz-1 dk ,d czkM cSaM dusD'ku fnukad 14-07-2015 dks yxkus gsrq vkosnu fd;k Fkk rFkk vihykFkhZ dz-1@vukosnd dz-1 ds funsZ'kkuqlkj okafNr 'kqYd tek fd;k] fdarq vukosnd }kjk mRrjoknh@ifjoknh dks flQZ dusD'ku pkyw gksus dk vk'oklu nsrs jgs vkSj vkt fnukad rd fdlh Hkh izdkj czkM cSaM dusD'ku ugha fn;k x;k vkSj uk gh pkyw fd;k x;k] tcfd mRrjoknh@ifjoknh us dbZ ckj czkM cSaM bULVkys'ku dusD'ku ugha nsus ij gksus okyh {kfr ds laca/k esa Hkh crk pqdk gSA czkM cSaM ugha gksus ls Vhfpax // 7 // uksV~l izkIr ugha gks ik jgk gS] ftlls mRrjoknh@ifjoknh dks dqy 1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ dk uqdlku gqvkA mDr laca/k esa mRrjoknh@ifjoknh us viuh vf/koDrk ds ek/;e ls fnukad 01-08-2016 dks jftLVMZ uksfVl izsf"kr djok;kA [email protected] dk mijksDr d`R; lsok esa deh ,oa O;olkf;d dnkpj.k dh Js.kh esa vkrk gSA mRrjoknh@ifjoknh }kjk vius vf/koDrk ds ek/;e ls [email protected] dks iathd`r Mkd ls fnukad 01- 08-2016 dks uksfVl Hkstdj mRrjoknh@ifjoknh dks gqbZ dqy {kfr 1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ vnk dj u;k czkM cSaM dusD'ku yxkus gsrq izsf"kr fd;k x;k ftlds i'pkr~ Hkh [email protected] }kjk vkt fnukad rd u;k czkM cSaM dusD'ku ugha yxk;k x;k gS vkSj u gh mRrjoknh@ifjoknh dks gqbZ {kfr 1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ vnk fd;k x;k ftlls mRrjoknh@ifjoknh dks ekufld ijs'kkfu;ksa dk lkeuk djuk iM+k tks Li"V :i ls lsok esa deh dk ekeyk curk gS rFkk O;olkf;d dnkpj.k dh Js.kh esa vkrk gSA ftyk Qksje ds le{k [email protected] }kjk tks nLrkost izLrqr fd;k x;k gS mDr nLrkost [email protected] }kjk ckn esa rS;kj fd;k x;k gSA tcfd [email protected] ds nLrkost esa gh mRrjoknh@ifjoknh dks fn;s x;s irs dk mYys[k xyr fd;k x;k gSA tcfd tokc nkok esa [email protected] }kjk ;g dgk x;k fd mRrjoknh@ifjoknh nLrkost ds vuqlkj Mh-Mh- ysus ls badkj dj fn;k ,oa dksVZ tkus dh /kedh ns jgk gSA tcfd nLrkost ds vk/kkj ij mRrjoknh@ifjoknh dk irk [email protected] ds ikl Fkk ,oa vihykFkhZx.k@ vukosndx.k us fdlh Hkh rjg dk dksbZ Hkh i= ;k Mh-Mh- mRrjoknh@ifjoknh dks Hkstk gh ugha gS u gh mRrjoknh@ifjoknh us badkj fd;k gS fd tcfd mRrjoknh@ifjoknh dk fn;k gqvk irk in~eukHkiqj nqxZ gS ,oa [email protected] }kjk iSlk okil djus gsrq tks psd Hkstk // 8 // x;k gS og jk;iqj dk irk mYys[k gSA mRrjoknh@ifjoknh }kjk vius lk{; ls ;g Li"V :i ls izekf.kr fd;k x;k Fkk fd [email protected] }kjk lsok esa deh o vuqfpr O;kikj fd;k x;k gS vkSj og mRrjoknh@ifjoknh dks {kfriwfrZ nsus gsrq nkf;Rok/khu gSA bl otg ls ftyk Qksje ds }kjk tks vkns'k ikfjr fd;k x;k gS og fof/k vuqlkj lgh gS vkSj mlesa fdlh Hkh rjg ds gLr{ksi dh vko';drk ugha gSA vf/koDrk us mijksDr vk/kkj ij [email protected] dh vihy fujLr djus ,oa ftyk Qksje ds vkns'k dks ;Fkkor j[ks tkus dk fuosnu fd;k gSA 9- geus mHk;i{k ds fo}ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;kA 10- izLrqr izdj.k ds lexz ifj'khyu ls ;g iz'u mn~Hkwr gksrk gS fd D;k [email protected] }kjk mRrjoknh@ifjoknh ls czkM cSaM dusD'ku gsrq vkosnu ftls fu/kkZfjr 'kqYd ds lkFk tek fd;k x;k Fkk ij dusD'ku u nsdj mRrjoknh@ifjoknh ds izfr lsok esa deh dk d`R; dkfjr fd;k x;k gS\ fujkdj.k fuEukuqlkj fd;k tk jgk gSA 11- [email protected] us ;g izkjafHkd vkifRr fd;k gS fd vfHkdfFkr fookn ds fy, vkosnd dks 7 ch bafM;u Vsyhdke ,DV ds varxZr e/;LFkrk gsrq vkosnu djuk Fkk u fd miHkksDrk fookn izfrrks"k.k Qksje ds le{k okn nk;j djuk FkkA 12- /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] esa ;g crk;k x;k gS fd%& // 9 // **3- vf/kfu;e dk fdlh vU; fof/k ds vYihdj.k esa u gksuk&bl vf/kfu;e ds micU/k rRle; izo`Rr fdlh vU; fof/k ds mica/kksa ds vfrfjDr gksaxs u fd mlds vYihdj.k esaA** 13- 2017(2) CPR 65(NC), Harendra Maurya Vs. General Manager, Telecom and Ors. Decided on 13.02.2017. esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "3. In so far as this Commission is concerned, the aforesaid issue is no longer resintegra, in view of the decision dated 2.5.2014 rendered by a Larger Bench of this Commission in Bharti Hexacom Ltd. vs. Komal Prakash and Anr. [Revision Petition No. 1228/2013] In the said order, taking note of the decision of the Hon'ble Supreme Court in General Manager, Telecom vs. M. Krishnan and Anr. (2009) 8 SCC 481:

[2009] 6 Supreme 324, which has been relied upon in the oreder impugned in this Petition, this Commission has held as follows:-

"We may also note that the main point on which notice in this revision petition was issued was with regard to the maintainability of the complaint, in view of the judgment of the Honle Supreme Court in General Manager, Telecom V. M. Krishnan and Anr. [(2009)8 SCC 481]. However, subsequently, vide a letter dated 24.01.2014, the Government of India, Ministry of Communication and IT, while responding to the communication received from the Secretary, Department of Consumer Affairs, Government of West Bengal on 07.10.2013, in relation to the Honle Supreme Court judgment in M. Krishnan (supra), has clarified that the said decision involved a dispute between the Department of Telecommunications (DoT), which was a elegraph Authorityunder the Indian Telegraph Act, as a service provider prior to the hiving off of telecom services into a separate company, viz., Bharat Sanchar Nigam Limited(BSNL).

However, as the powers of a elegraph Authorityare now not // 10 // vested in the private telecom service providers, as is the case here, and also in the BSNL, Section 7B of the said Act will have no application and, therefore, the Forums constituted under the Consumer Protection Act, 1986 are competent to entertain the disputes between individual telecom consumers and telecom service providers."

14- mijksDr U;k; n`"Vkar ds ifjizs{; esa ;g Li"V gS fd /kkjk&3 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr izko/kkfur mipkj ,d vfrfjDr ,oa Lora= mipkj gS vkSj ,slh fLFkfr esa 7ch bafM;u Vsfydke ,DV izLrqr izdj.k esa miHkksDrk Qksje dks ifjokn ij laKku ysus ds vf/kdkj dks ckf/kr ugha djrk gS vkSj bl izdkj mRrjoknh@ifjoknh dk ifjokn la/kkj.kh; gSA 15- [email protected] us ;g Hkh vk{ksi fd;k gS fd mRrjoknh@ifjoknh vius dksfpax O;olk; LFky behusal ,dsMeh vkWQ dkelZ esa czkaM cSaM yxkus ds fy, vkosnu fd;k FkkA vkosnd ds mDr dFku ls Li"V gS fd vkosnd ds }kjk O;olk; ls ykHk dekus ds fy, mDr dusD'ku dk mi;ksx fd;k tkuk Fkk vkosnd ds }kjk mDr dksfpax lsUVj ykHk dekus ds fy, pyk;k tkrk gS blfy, vkosnd miHkksDrk dh Js.kh esa ugha vkrk gSA bl laca/k esa mRrjoknh@ifjoknh us vius ifjokn i= esa Li"V :i ls vfHkopu fd;k gS fd czkaM cSaM dusD'ku vius thou ;kiu dksfpax LFky behusal ,dsMeh vkWQ dkelZ esa yxkus ds fy, vkosnu fd;k FkkA mRrjoknh@ifjoknh tks fd vkWu ykbZu VsDls'ku dk dk;Z vius // 11 // thou ;kiu gsrq djrk gSA bl rjg mRrjoknh@ifjoknh us Li"V vfHkopu fd;k gS fd vfHkdfFkr czkaM cSaM dk dusD'ku viuh thou ;kiu gsrq izkIr dj jgk FkkA 16- Bunga Daniel Babu Vs. M/s Sri Vasydeva Cibstryctubs & Ors.

(Supra) esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "(a) Consumer Protection Act, 1986- Section 2 (1) (d)- Consumer- A person who buys goods and uses them himself, exclusively for the purpose of earning his livelihood, by means of self-employment is within the definition of the expression 'Consumer'- Whether a person would fall within the definition of "consumer" or not would be a question of fact in every case."

17- Kavit Ahuja Vs. Shipra Estate Ltd. & Jai Krishna Estate Developers Pvt. Ltd. & Ors. I (2016) CPJ 31 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "(i) Consumer Protection Act, 1986- Section 2 (1) (d), 21 (a) (i)-

Consumer- Booking of three flats- Commercial purpose- Contention, flats booked to have all family members stay together with their respective independence- Accepted- No evidence led by opposite parties to rebut averment made by complaint- If complainant wanted her family members to stay in her vicinity, it cannot be said that flats were purchased for speculative purpose or for making profit by selling them later- Commercial purpose is a question of fact to be decided in fact of each case- It is not value of goods that matters but purpose for which the // 12 // goods brought are put to- Booking of three flats are not for commercial purpose- Complainant Consumer."

18- [email protected] dh vksj ls ,slk dksbZ lk{; izLrqr ugha fd;k x;k gS ftlls ;g izekf.kr gks fd mRrjoknh@ifjoknh us czkaM cSaM ds dusD'ku O;olkf;d iz;kstu gsrq ysus ds fy, vkosnu fd;k FkkA mRrjoknh@ifjoknh us vius O;fDrxr uke ls vkosnu i= fn;k Fkk ns[ks nLrkost ,usDpj ,&1 ,slh fLFkfr esa ;g ugha dgk tk ldrk fd mRrjoknh@ifjoknh }kjk O;olkf;d iz;kstu ds fy, gh czkaM cSaM dusD'ku gsrq vkosnu fd;k x;k FkkA 19- Narne Construction P. Ltd., Etc. Vs. Union of India & Ors. Etc. II (2012) CPJ 4 (SC) esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "When a person applies for allotment of building site or for a flat constructed by development authority and enters into an agreement with developer of contractor, nature of transaction is covered by the expression 'service' of any description- Housing construction or building activity carried on by private or statutory body was held as 'service' within Section 2 (1) (o) of Act."

21-    bl laca/k esa   DLF Universal Limited Vs. Nirmala Devi Gupta II

(2016) CPJ 316 (NC)    voyacuh; gSA



22-    mijksDr U;k;n`"Vkar ds ifjisz{; esa mRrjoknh@ifjoknh }kjk vius

ifjokj ds thfodksiktZu ds fy, cakM cSaM dk dusD'ku gsrq vkosnu fn;k x;k Fkk vkSj vkosnu i= ,usDpj ,&1 fu/kkZfjr 'kqYd ds lkFk tek fd;k x;k gSA ,slh fLFkfr esa [email protected] /kkjk&2¼1½¼vks½ ds varxZr ^^lsok iznkrk** gS vkSj blfy, tks fookn gS og ^^miHkksDrk fookn** gS vkSj mRrjoknh@ifjoknh ^^miHkksDrk** dh Js.kh esa vkrs gSa vkSj blfy, izLrqr ifjokn la/kkj.kh; gSA 23- izLrqr izdj.k esa ;g vfookfnr gS fd mRrjoknh@ifjoknh us [email protected] ls ckaM cSaM dusD'ku gsrq fnukad 14-07-2015 dks vkosnu fd;k gS rFkk bl gsrq :-1]000@&¼,d gtkj :i;s½ dh jkf'k tek fd;k gSA // 14 // 24- [email protected] us ;g vfHkopu fd;k gS fd mRrjoknh@ifjoknh dks crk fn;k x;k Fkk fd Mh-ih- esa txg gksus ij dusD'ku fn;k tk;sxkA pwafd Mh-ih- esa txg ugha Fkh blfy, mRrjoknh@ifjoknh dks tek jde okil djus ds laca/k esa fodYi fn;k x;k FkkA [email protected] }kjk mRrjoknh@ifjoknh dks :-

1]000@&¼,d gtkj :i;s½ dk psd fHktok;k x;k Fkk ftls mRrjoknh@ifjoknh us ysus ls badkj dj fn;kA 25- mRrjoknh@ifjoknh }kjk izLrqr nLrkost ,usDpj ,&6 ;gkW m)r fd;k tk jgk gS%& "Documents received against your fixedline account No. 7021427740 installation order no. 38012012. it will be processed in 3 working days. No extra amount to be paid to Installation Engineer, except additional CPE purchases(if any). For queries, call"

mijksDr ds ifj'khyu ls ;g Li"V gksrk gS fd [email protected] }kjk mRrjoknh@ifjoknh dks ;g lans'k izsf"kr fd;k x;k Fkk fd baLVkys'ku laca/kh vko';d dk;Zokgh 3 fnukas esa dh tkosxhA bl laca/k esa [email protected] us czkaM cSaM dusD'ku nsus gsrq D;k dk;Zokgh fd;k gS ;g izdj.k esa izLrqr nLrkostksa ls izekf.kr ugha gksrk gSA blds foijhr [email protected] us vius tokcnkok eas dFku fd;k gS fd ^^fQj tc daiuh dh Mh-ih- esa txg miyC/k ugha Fkh rks daiuh ds }kjk vkosnd dks dgk x;k fd viuh tek jde okil ys yks ij vkosnd us badkj dj fn;kA** ;g Hkh dFku fd;k fd ^^daiuh us vkosnd ls // 15 // tks jde tek yh Fkh mldk Mh-Mh- cukdj ftldk Mh-Mh- dzekad 509701 fnukad 24-12-2015 ,p-Mh-,Q-lh- cSad jde 1]000@&¼,d gtkj :i;s½ dk vkosnd dks fHktok;k rc vkosnd us mls ysus ls badkj dj fn;kA** [email protected] us vius dFku ds izFke Hkkx fd Mh-ih- esa txg miyC/k ugha dks izekf.kr ugha fd;k gS rFkk dFku ds f}rh; Hkkx fd Mh-Mh- mRrjoknh@ifjoknh dks izsf"kr fd;k x;k Fkk ds laca/k esa nLrkost ,usDpj ,u-,-&1 izLrqr fd;k x;k gS geus mijksDr nLrkost dk ifj'khyu fd;k gS vfHkdfFkr Mh-Mh- oLrqr% [email protected] dk psd gS rFkk ftl irs ij mDr psd izsf"kr fd;k x;k gS og jk;iqj dk irk gS] tcfd mRrjoknh@ifjoknh nqxZ esa fuokl djrk gS bl fLFkfr esa [email protected] }kjk ;g izekf.kr ugha fd;k tk ldk gS fd mRrjoknh@ifjoknh dks mlds }kjk tek jde ykSVkbZ xbZ gSA bl ifjfLFkfr esa tcfd [email protected] us mRrjoknh@ifjoknh ls okafNr fMiksftV izkIr fd;k gS mls czkaM cSaM dk dusD'ku iznku u dj lsok esa deh dk d`R; dkfjr fd;k gSA 26- ftyk Qksje us mRrjoknh@ifjoknh dks [email protected] }kjk lsok esa ?kksj fuEurk ,oa O;olkf;d dnkpj.k ds QyLo:i :-

1]57]500@&¼,d yk[k larkou gtkj ikap lkS :i;s½ {kfriwfrZ gsrq vf/kdkjh ik;k gSA tks fd mijksDrkuqlkj U;k;ksfpr vkns'k ugha gS] D;ksafd {kfr ds laca/k esa mRrjoknh@ifjoknh }kjk dksbZ Hkh nLrkost izLrqr ugha fd;k x;k // 16 // gS bl fLFkfr esa ftyk Qksje ds vkns'k dh dafMdk 14¼1½ ,oa 14¼2½ dks ge fLFkj j[ks tkus ;ksX; ugha ikrs gSaA mlds LFkku ij mRrjoknh@ifjoknh }kjk tek jkf'k :-1]000@&¼,d gtkj :i;s½ tek fnukad ls Hkqxrku fnukad rd 12 izfr'kr okf"kZd dh nj ls C;kt lfgr fnyk;k tkuk U;k;ksfpr ikrs gSaA mRrjoknh@ifjoknh dks [email protected] }kjk le; ij czkaM cSaM dk dusD'ku ugha fn, tkus ij rFkk czkaM cSaM dusD'ku gsrq tek jde ugha ykSVkus ij fuf'pr gh ekufld osnuk igqaph gksxh] ftlds fy, ftyk Qksje us tks jkf'k :-50]000@&¼ipkl gtkj :i;s½ fnyk;k gS og gekjs erkuqlkj U;k;ksfpr gSA ftyk Qksje us okn O;; gsrq :-5]000@&¼ikap gtkj :i;s½ fnyk;k gS og Hkh gekjs erkuqlkj U;k;ksfpr vkns'k gSA mijksDrkuqlkj ftyk Qksje dk vkns'k mikarfjr fd;s tkus ;ksX; gSA 27- mijksDr foospuk ds ifjisz{; esa ge bl fu"d"kZ ij igqaprs gSa fd [email protected] us mRrjoknh@ifjoknh dks czkaM cSaM dk dusD'ku u nsdj ,oa mlds }kjk tek jkf'k dks okil ugha djds lsok esa deh ,oa O;olkf;d dnkpj.k dk d`R; dkfjr fd;k gS ftyk Qksje ds vkns'k dh dafMdk 14¼3½¼4½ ;Fkkor j[ks tkus ;ksX; gS rFkk dafMdk 4¼1½ ,oa ¼2½ vikLr fd;s tkus ;ksX; gS mlds LFkku ij mRrjoknh@ifjoknh [email protected] ls :-1]000@&¼,d gtkj :i;s½ tek frfFk ls Hkqxrku frfFk rd 12 izfr'kr okf"kZd C;kt lfgr izkIr djus dk vf/kdkjh // 17 // gSA rnkuqlkj [email protected] dh vihy vkaf'kd Lohdkj fd;s tkus ;ksX; gSA 28- mijksDrkuqlkj [email protected] dh vihy vkaf'kd Lohdkj dh tkrh gSA ftyk Qksje ds vkns'k dh dafMdk 14¼1½ ,oa ¼2½ dks vikLr fd;k tkrk gS ,oa mlds LFkku ij [email protected] dks vkns'k fn;k tkrk gS fd os mRrjoknh@ifjoknh ds :-1]000@&¼,d gtkj :i;s½ okil Hkqxrku djs rFkk mDr tek jkf'k ij fnukad 14-07-2015 ls Hkqxrku frfFk rd 12 izfr'kr okf"kZd C;kt Hkh vnk djsaA ftyk Qksje ds vkns'k dh dafMdk 14 ¼3½ ,oa ¼4½ dks ;Fkkor j[kk tkrk gSA bl vihy ds O;; ds laca/k esa dksbZ vkns'k ugha fd;k tk jgk gSA ¼U;k;ewfrZ vkj-,l- 'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL; lnL;

     20@11@2017                  20@11@2017           20@11@2017