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Income Tax Appellate Tribunal - Mumbai

Murex Southeast Asia Pvt Ltd ,Singapore vs Deputy Comm. Of Income Tax (Int ... on 13 January, 2025

                                                                       Page | 1
                                                       ITA No. 2417/Mum/2022
                                                        ITA No.4630/Mum/2023
                                                       A Ys. 2019-20 & 2021-22
                                                Murex Southeast Asia Private Ltd.
                                                                          Versus
                                                                  DCIT, Mumbai



         IN THE INCOME TAX APPELLATE TRIBUNAL
                   "I" BENCH, MUMBAI

                 BEFORE SHRI SAKTIJIT DEY, V.P.
                             AND
                    MS. PADMAVATHY S, A.M.

   ITA No.2417/Mum/2022                         A.Y. 2019-20
   ITA No.4630/MUM/2023                         A.Y. 2021-22
Murex Southeast Asia Pvt. Ltd.           Deputy Commissioner of
# 19-01, 10 Marina Boulevard,                    Income Tax
 Marina Bay Financial Centre,                International Tax
Tower 2, Singapore 018983          Vs.       3(2)(2), Mumbai,
Case of Address                            16 t h Floor, Air India
503, Avior, Nrimal Galaxy,               Building, Nariman Point,
Opp Johnson & Johnson, LBS                    Mumbai 400021
Marg Mulund West,
Mumbai 400080
           (Appellant)                         (Respondent)
              PAN                              AAICM 4006F
          Assessee by                        Shri Ajit Jain/Ms. Mitali
                                         Pakle & Ms. Shreya Sejpal
          Revenue by                     Shri Krishna Kumar, Sr. DR
       Date of hearing                           18.12.2024
     Date of pronouncement                       13.01.2025


                               ORDER

PER SAKTIJIT DEY, V.P.:

These two appeals have been filed by the assessee challenging the final assessment orders both dated 18.07.2022 and 30.10.2023 passed under Section (u/s.) 143(3) r.w.s.
Page | 2 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.
Versus DCIT, Mumbai 144C(13) of the Income Tax Act, 1961 (in short 'the Act') pertaining to Assessment Years (AY) 2019-20 and 2021-22 in pursuance to directions of learned Dispute Resolution Panel (DRP).
ITA No. 2417/Mum/2022 (A.Y. 2019-20)

2. At the outset, learned counsel appearing for the assessee did not press Ground Nos.1 and 4. Accordingly, these grounds are dismissed as not pressed. In Ground No.2, the assessee has challenged taxability of Rs.39,88,77,103/- received towards maintenance, other support and training services and Rs.16,93,17,904/- received on account of additional services as Fee for Technical Services (FTS).

3. Briefly, facts are, the assessee is a non-resident corporate entity incorporated under the laws of Singapore and is a tax resident of Singapore. For the assessment year under dispute, assessee filed its return of income on 11.10.2019 declaring income of Rs.56,81,95,010/- and claiming refund of Rs.6,29,61,021/-. As stated by the Assessing Officer, the assessee is engaged in the business of providing/sublicensing software to entities in the Financial Service Sector and also Page | 3 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai provides maintenance and support services and training services. In course of assessment proceedings, the Assessing Officer noticed that in the year under consideration, the assessee had received revenue on the following account:

i. Sub licensing of Software Rs.10,80,65,944/-
ii. Maintenance and Support Services Rs.39,86,26,668/-
iii. Training Services Rs. 2,50,435/-
iii. Additional Services such as Implementation and migration of software Rs.16,93,17,904/-
Whereas, assessee has claimed exemption in respect of these income stating that in absence of a permanent establishment (PE), the receipts in the nature of business income cannot be taxed. As far as receipts of Rs.10,80,65,944/- from sublicensing of software is concerned, the Assessing Officer accepted the contention of the assessee that in view of the decision of the Hon'ble Supreme Court in the case of Engineering Analysis Centre of Excellence Pvt. Ltd., cannot be treated as royalty income. However, in so far as receipts from maintenance and support services and additional services are concerned, the Assessing Officer issued a show cause notice to Page | 4 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai the assessee to explain why such receipts should not be treated as FTS under Article 12(4) of the India-Singapore Double Taxation Avoidence Agreement ("DTAA"). In response to the show cause notice, the assessee furnished a detailed reply stating that the receipts cannot be treated as FTS under Article 12(4)(a) of the Treaty as the services are not relating to any income in the nature of royalty. Further, the assessee submitted that the receipts cannot be treated as FTS even under Article 12(4)(b) of the Treaty as the make available condition is not satisfied. The Assessing Officer, however, did not agree with the contentions of the assessee.

4. Referring to various clauses of the maintenance agreement, the Assessing Officer observed that in terms of such agreement not only the assessee is providing technical services required for maintenance of software but in course of rendition of such services, the assessee has also made available the technical knowledge, know-how, skill etc. Thus, he held that the fees received will qualify as FTS under Article 12(4)(b) of Treaty as well as u/s. 9(1)(vii) of the Act.

Accordingly, he framed the draft assessment order. Against the Page | 5 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai draft assessment order, the assessee raised objections before learned DRP. However, following the directions issued by them in assessee's case in Assessment Year 2019-20, learned DRP upheld the decision of the Assessing Officer.

5. Before us, learned counsel appearing for the assessee submitted that identical issue arose in assessee's own case in AY 2018-19. He submitted, after perusing the terms of the agreement, the Tribunal had decided that the receipts are not in the nature of FTS, as, in course of rendition of services the assessee has not made available any technical knowledge, know-how, skill etc. Thus, he submitted that the issue is squarely covered in favour of the assessee.

6. Learned Departmental Representative (DR) relied upon the observations of the Assessing Officer and learned DRP.

7. We have considered rival submissions and perused the material on record. The crux of the issue is whether the receipts in dispute qualify as FTS under Article 12(4)(b) of the India- Singapore Treaty DTAA. A careful reading of the said provision makes it clear that a receipt can be treated as FTS if Page | 6 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai such receipt is towards provision of technical management or consultancy services. Further, in course of rendition of such services the service provider has made available technical know-how, knowledge, skill etc. to the service recipient. So as to enable the service recipient to independently apply such technical knowledge, know-how, skill etc. The facts of the present appeal reveal that the assessee is providing identical nature of services year on year basis. Had it been the case that the assessee has made available technical knowledge, know-

how, skill etc. to the service recipient, there would not have been any requirement for the assessee to provide such services on recurring basis. This is so because, once the technical knowledge, know-how skill etc. is made available to the service recipient, it enables the service recipient to independently perform such services without requiring the aid and assistance of service provider. Pertinently, while considering identical nature of dispute in assessee's own case in A.Y. 2018-19, the Coordinate Bench in ITA No. 2338/Mum/2022 dated 08.05.2023 had examined the nature of services provided by the assessee in terms with the Page | 7 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai agreement and concluded that the receipts are not in the nature of FTS. For better appreciation, the relevant observations of the Coordinate Bench in this regard are reproduced hereunder:

"6. We have heard both the parties at length and also perused the relevant finding given in the impugned order as well as material referred to before us and the maintenance agreement, which is core issue before us, whether income from rendering maintenance and other support services is taxable in India as FTS under Article 12 (4) of India- Singapore DTAA. The relevant portion of the article reads as under:-
"The term fees for technical services us used in this Article means payments of any kind to any person in consideration for services of a managerial, technical or consultancy nature (including the provision of such services through technical or other personnel) if such services:
(b) make available technical knowledge, experience, skill, know-how or processer, which enables the person acquiring the services to apply the technology contained therein."

7. Thus, what is required is to be seen whether the said services satisfying "make available" clause. The sum and substance of the assessee's explanation before us has been that:-

 The Indian customer (including its In-House support team) is not able to apply any expertise/technology contained therein or use knowledge on its own, without recourse to the Company.
 Further, the Indian customer is not at liberty to use the technical knowledge, skill, know-how and process of the Company in their own right; and  The Indian customer would not be in a position to perform services (of the nature provided by the Company) In-House. They have to necessarily seek services of the Company time and again.
Page | 8 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.
Versus DCIT, Mumbai

8. Further before us, the ld. Counsel for the assessee has given comparison of relevant clauses of simple agreements submitted by the assessee that the software sub-license and services agreement as well as maintenance agreement vis-à-vis nature of maintenance, other support services and training services rendered by the assessee which have been highlighted as under:-

Nature of services rendered / Relevant clauses facts of the case of the from the sample Appellant agreements During the year under Annex 5- consideration, the Appellant Maintenance has rendered maintenance and Procedure Clause other support services to the in- 2- General House support team of the Assistance Indian customers by way of 2.1 Service: MSEA's telephone / email / remote log- "General in assistance with respect to Assistance"
usage of the software program.
services comprise Such assistance consists of the provision of responding to the Indian telephone and/or customer's reasonable email responses to questions communicated by the reasonable In-house support team questions concerning use of Software communicated by program and resolving the an In-House discovery of bug. Support Team member to the For example, there could be a MSEA Office time gap in input of data and regarding the use the output generated i.e., or operation of Indian customer inputs data in the software the software at 10.54 am but program in the output is generated at accordance with the 11.00 am. This time gap is a agreement.... bug as the reports should be generated within seconds / a Clause 3: minute and timings cannot be Corrective haywire. The Appellant Maintenance submits that these are the kind of bugs which the Company is 3.1 Service: MSEA's resolving and providing by way "Corrective of software maintenance. Maintenance"

Further, the Company submits services consist of that during the year under using reasonable Page | 9 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai consideration there is no on-site efforts to Resolve an maintenance and support Error or Critical services assistance provided Error in the by MSEA to Indian customers Software Program during the year under identified by consideration. The Company SUBLICENSEE also submits that it is a non- during the resident with no presence / applicable Permanent Establishment in Maintenance Term, terms of India-Singapore DTAA i.e., to identify and in India and there is no reproduce the Error maintenance team of the or Critical Error Company in India. and, to the extent practicable using reasonable efforts, to diagnose the Error or Critical Error, and upon such identification and diagnosis, to the extent practicable using reasonable efforts in the good faith judgment of MSEA, to provide a correction of the Error or Critical Error or, if no correction is available, a reduction of the effects of, or a work-

                                    around         solution
                                    with respect to, the
                                    Error or Critical
                                    Error (e.g. reversion
                                    of a change in
                                    configuration or a
                                    change in the way
                                    of      using       the
                                    Software Program
                                    by the Users to its
                                    previous value)
                                                                 Page | 10
                                                 ITA No. 2417/Mum/2022
                                                  ITA No.4630/Mum/2023
                                                 A Ys. 2019-20 & 2021-22

Murex Southeast Asia Private Ltd.

                                                                    Versus
                                                            DCIT, Mumbai



                                  Article                1:
                                  Maintenance
                                  Services

                                  1.1.1      Telephone'
                                  and              Email
                                  Assistance           to
                                  SUBLICENSEE or
                                  Sublicensee
                                  Affiliates:     MSEA
                                  will           provide
                                  telephone and/or
                                  email assistance to
                                  the          In-House
                                  Support Group (as
                                  defined in Article
                                  1.3.1 hereof) during
                                  MSEA's         normal
                                  business         hours
                                  (09:00 to 18:00
                                  Singapore         time,
                                  Monday        through
                                  Friday      excluding
                                  holidays             in
                                  Singapore)...Such
                                  assistance          will
                                  consist              of
                                  responding           to
                                  SUBLICENSEE'S
                                  reasonable
                                  questions
                                  concerning
                                  SUBLICENSEE'S or
                                  the Sub licensee
                                  Affiliates' use of
                                  the         Software
                                  Program, as the
                                  case may be...

The Role and requirement of the Clause 4: In-House la-House support team:- Support Team As highlighted in the The Maintenance agreement, the In-House Services provided support team is required to by MSEA hereunder understand the concerns / constitute second- requirements from the Indian level maintenance. customers employees who are Accordingly, Page | 11 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai actually using the software and SUBLICENSEE explain the same to the must establish and Appellant's technical team to maintain an in-

help them resolve the errors /       house      technical
bugs.                                support team of
                                     Users at each Site
As you will appreciate the           whose      members
Indian customers to whom the         possess          the
Appellant      caters    to    are   requisite business
generally       large    financial   and        technical
organizations       with    many     competencies and
employees in its organization.       knowledge          in
For example, say SBI, which is       respect of each Site
one of the customers to whom         and in respect of
the Appellant sub-licenses its       each     Authorized
software,      has     lakhs    of   Business and have
employees, some of whom are          received
using the Murex Software.            appropriate training
Similar      to      any     large   from MSEA and are
organization, SBI has also           competent in the
established        an     internal   use      of      the
Information Technology ('IT')        Software Program
team i.e. In-House support           ("In-House Support
team. The employees using the        Team") ...
MSEA software raise their
software usage related queries       1.3.1      In-House
/ bugs to the In-House support       Support.
team. Thereafter, the In-House       SUBLICENSEE'S in-
support team co-ordinates with       house        support
the Appellant for resolving such     group in Mumbai
queries / bugs. If every             ("In-House Support
employee in the organization         Group")    will  be
co-ordinates with the Appellant      generally
for their independent queries /      responsible      for
bugs, it would become difficult      providing Internal
for the Appellant to resolve the     and External Users
queries / bugs. Thus, the In-        with      technical
House support team of the            assistance      and
Indian customers is mainly a         training
centralized point of contact for     regarding the use
purpose of coordination of           of the software
queries / bugs and related           program("In-House
activities of Indian customers       Support"). The In-
with MSEA. Since the role of In-     House Support will
House support team involves          include     general
coordinating       with     MSEA     technical
regarding the issues in the          assistance      and
                                                                    Page | 12
                                                    ITA No. 2417/Mum/2022
                                                     ITA No.4630/Mum/2023
                                                    A Ys. 2019-20 & 2021-22

Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai MSEA software program, the training of personnel in such In-House SUBLICENSEE'S support team / IT team need to Internal and be competent to know how to External Users. use the software program to be able to effectively explain the 1.3.2 Maintenance query / bug to MSEA which Services. ... The In would then enable MSEA to -House support identify the issue and resolve Group will be the same. responsible for all communications with MSEA in respect of any questions encountered in any Site concerning SUBLICENSEE'S use of the Software Program Description of training provided 1.1.3 Training as part of the Maintenance Upon the request of services: SUBLICENSEE, and The Company submits that it at times and provides training to the end locations to be users and In-house team mutually agreed members of the Indian between the customers only with respect to parties, MSEA will the proper usage of the train program. Considering it is a SUBLICENSEE specific software for financial and Sub licensee sector customers, it is Affiliates on the necessary for the Appellant to proper usage of provide training to the Indian the Software customers else the software Program.

would be of little value / use to the said customers. In simple terms, such training is akin to training provided to an individual for operating any product such as a software like SAP, Tally, Microsoft Excel or even a refrigerator / water purifier. Further, the training is generally provided at the initial stage when the software is sub-licensed and subsequently Page | 13 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai provided only on need basis e.g. if there is an additional module which is sub-licensed or there is a change in the Indian customers users / In-

House support team etc.
Updates to the software sub-        1.2 Updates
licensed:                           1.2.1       Updates:
As a pan of the maintenance         From time to time,
services, the Appellant also        MSEA will provide
provides     updates     to   the   SUBLICENSEE with
software       program.      Such   an update to the
updates include e.g., correction    Software Program
of     errors,      improvements    including,         for
concerning existing functioning     example, correction
of program, and changes             of            errors,
intended         to      improve    improvements
calculations     /    results   /   concerning        the
formulate of software program       existing functioning
etc. There is no addition in the    of the program or
functionalities through such        the screens, and
update.                             program     changes
The updates are standard,           intended to improve
provided to all the customers,      the     calculations,
not    customized      and    the   results          and
installation of such updates is     formulae of the
at the discretion of the Indian     Software Program.
customers.                          Additional
                                    functionalities
                                    shall             not
                                    generally          be
                                    delivered           in
                                    connection with
                                    an update.

                                    "Updates":
                                    Updates to the
                                    Software Program
                                    that          MSEA
                                    distributes to its
                                    general customer
                                    base     having    a
                                    similar scope of use
                                    of the Software
                                    Program           as
                                    SUBLICENSEE as
                                    part      of     the
                                                                    Page | 14
                                                    ITA No. 2417/Mum/2022
                                                     ITA No.4630/Mum/2023
                                                    A Ys. 2019-20 & 2021-22

Murex Southeast Asia Private Ltd.

                                                                       Versus
                                                               DCIT, Mumbai



                                      maintenance
                                      services which they
                                      are     entitled   to
                                      receive,         and
                                      provided           to
                                      SUBLICENSEE as
                                      part       of     the
                                      Maintenance
                                      Services,          or
                                      otherwise at no
                                      additional
                                      sublicense fee or
                                      maintenance       fee
                                      (and        "Updated
                                      Version" means the
                                      version      of   the
                                      Software Program
                                      resulting from the
                                      installation of an
                                      Update).
The     maintenance        services   5.3       Automatic
contract is dependent on the          Termination:       In
software              sublicensing    the event of the
agreement. In case of separate        expiration         or
agreements for sublicensing           termination        of
and maintenance, there is a           the      Sublicense
termination      clause      which    Agreement.       this
provides that maintenance             Maintenance
services will automatically           Agreement shall
terminate        if       software    automatically
sublicensing contract is expired      terminate
or terminated
The Company submits that              Article         III
the     fees    for maintenance       Maintenance Fees
services are annual and based         3.1 Annual Basic
on a percentage of licence fee.       Maintenance Fee:
The said fees are not based on
the number of queries / bugs          3.1.            1
raised / resolved by the              SUBLICENSEE
Appellant.     The      said    fee   shall pay MSEA in
increases     year      on    year    advance on an
according     to    the     agreed    annual basis, an
inflation index which implies         annual      basic
that there is no diminishing          maintenance fee
services     and     the    Indian    for the Software
customers      year     on    year    Program (for one
                                      hundred     (100)
                                                                       Page | 15
                                                       ITA No. 2417/Mum/2022
                                                        ITA No.4630/Mum/2023
                                                       A Ys. 2019-20 & 2021-22

Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai continue with such named Users as maintenance service contract. set forth in Annex 1-

                                       D of the Sublicense
                                       Agreement)        as
                                       follows:



                                        Y   Y     Y     Y     Y     Y
                                        e   e     e     e     e     e
                                        a   a     a     a     a     a
                                        r   r     r     r     r     r
                                        2   2     2     2     2     2
                                        0   0     0     0     0     0
                                        0   0     0     0     0     1
                                        5   6     7     8     9     0
                                                                    a
                                                                    n
                                                                    d
                                                                    a
                                                                    f
                                                                    t
                                                                    e
                                                                    r
                                        U   U     U     U     U     U
                                        S   S     S     S     S     S
                                        D   D     D     D     D     D
                                        1   1     2     3     3     3
                                        2   8     4     0     6     6
                                        0   0     0     0     0     0
                                        ,   ,     ,     ,     ,     ,
                                        0   0     0     0     0     0
                                        0   0     0     0     0     0
                                        0   0     0     0     0     0
                                                  0



9. On the other hand, ld. DR had referred to the same agreement and submitted that the ld. AO has rightly concluded that the income earned from maintenance agreement is nothing but fee for technical services and also 'make available' for technical expertise as well as delivery of technical plan is there.

10. After considering the relevant clauses of the maintenance agreement, we find that the assessee rendered maintenance and other support services to the in-house support team of Indian customers through telephone / email/ login assistance with respect to usage of the software programme. Such assistance is by responding to reasonable questions communicated by the in- house support team concerning the use of software programme and resolving the discovery of bug in respect of software supplied by the assessee. Before us, certain instances and examples have been cited as to how the assessee has been resolving the issue arising out of bugs provided by the software during the software Page | 16 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai maintenance. Further there are no onsite maintenance and support services, assistance provided by the assessee to the Indian customers. Apart from that, another very important fact is that there is no permanent establishment or any maintenance team of the company in India. Indian customers have in-house support team which is required to understand the source / requirements from the Indian customers. Employees of the Indian customers who are using the software, if they happen to come across any problem, then the same is referred to the assessee's technical team to help them to resolve errors / bugs. These Indian customers are mainly big organizations and the one of the biggest customer was SBI, to whom the assessee has sub- licensed its software and which is used by lakhs of employees. SBI has an internal IT team to cater assistance to their employees in case there are any queries / bugs. That in-house team coordinates with assessee for resolving such queries / bugs. The in-house support team of the Indian customers is mainly a centralized point of contact for purpose of co-ordination and related activities of Indian customers with the assessee. Since, the role of in-house support team involves coordinating with the assessee regarding MSEA software programme supplied by the assessee, the personnel in such In-House support team / IT team need to be competent to know how to use the software program to be able to effectively explain the query / bug to MSEA which would then enable MSEA to identify the issue and resolve the same. This fact is clearly borne out from the relevant clauses of the agreements which has been filed before us and also which has been noted in the foregoing paragraphs.

11. In so far as the training part is concerned, the assessee company provides training to the end users and in-house team members of the Indian customers only with respect to the proper usage of the program. This training is a akin to training provided for operating any product, software and it is generally provided at the initial stage when the software is sub-licensed and subsequently provided only on need basis. Apart from that, as a part of maintenance services, assessee also provides updates to the software programmes like correction of errors, improvements concerning existing functioning of program, and changes intended to improve calculations / results / formulate of software program etc. There is no addition in the functionalities through such update which are only standard updates and not customization. Thus, the entire maintenance service contract is dependent on the software sublicensing agreement. In case of separate agreements for sublicensing and maintenance, there is a termination clause which provides that maintenance services will automatically terminate if software sublicensing contract is Page | 17 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai expired or terminated. Here, fees for maintenance services are annual and based on a percentage of licence fee and is not dependent upon the number of queries / bugs raised or resolved by the assessee.

12. If it is of recurring annual fees, there is no question that assessee was making available any technology or knowhow of the Indian customers on year to year basis as has been interpreted by the ld. AO. Assessee is having the technical expertise in the software sub-licensed by it. If there is any bug or problem faced by the customers while using the software, assessee provides trouble shooting to fix those bugs and helps them for maintaining and support of the software used by the clients. This does not mean that assessee had made available any technology in software.

13. Another allegation is that services have been provided on on telephone, on email, remote login and providing training for the software and therefore, it is 'make available'. If assessee is resolving the problems on software sub-licensed by it, this does not per se mean that any technology has been transferred or any know how has been make available which can enable the in- house team of the customer to acquire the technology. Thus, such maintenance support services and training services do not fall in the ambit and nature of FTS within Article 12(4) of India- Singapore DTAA, as these services do not make available any technical skill knowledge or expertise etc., which can enable Indian customer to apply the technology content therein. Thus, we hold that these services are not liable to be taxable. In the result, this issue is passed in favour of the assessee."

8. Factual position relating to the issue being identical in the impugned assessment year, respectfully following the decision of the Coordinate Bench in assessee's own case as referred to above, we hold that receipts are not in the nature of FTS.

9. Having held so, let us examine whether the receipts of Rs.16,93,17,904/- from additional services can be treated as FTS under the Treaty provisions.

Page | 18 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai

10. Briefly stated, while examining the issue, the AO observed that the assessee has provided additional services in relation to implementation and migration of software. In other words, the assessee provide service relating to migration of software from old to new. Before the Assessing Officer, the assessee claimed that the receipt would not qualify as FTS in terms of Article 12(4)(b) of the India-Singapore treaty DTAA.

11. The Assessing Officer, however, was not convinced with the submission of the assessee. Referring to protocol to India-

USA Treaty, the Assessing Officer observed that the additional services provided technical assistance and training in connection with the migration of the software delivered to the Indian client from one person to another. He observed while rendering such services, the assessee has transferred a technical plan to Indian client. Hence, the receipts will qualify as FTS. He further observed that in Assessment Year 2018-19, the assessee had offered the receipts from additional services to tax in India. In the aforesaid premises, he treated the receipts as FTS both under the treaty provisions as well as u/s.

Page | 19 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai 9(1)(vii) of the Act. While disposing of the objections on this issue, learned DRP upheld the decision of the Assessing Officer.

12. Before us, learned counsel appearing for the assessee submitted that the additional services involved migration of software from old version to new version without modifying the software. He submitted, in course of rendition of such services the assessee has not transferred technology, know-how and skill or provided any training services. Thus, he submitted, the conditions of Article 12(4)(b) are not satisfied. Proceeding further, he submitted that in Assessment Year 2018-19, the assessee had offered the receipts from additional services as income simply because it had a service P.E. in India, which is not the case in the impugned assessment year.

13. Learned D.R. strongly relied upon the observations of the Assessing Officer and learned First Appellate Authority.

14. We have considered rival submissions and perused the material on record. Facts on record reveal that the additional services rendered by the assessee are only to the extent of migration of software from old version to new version. The Page | 20 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai Assessing Officer has not brought on record any material/ evidence to demonstrate that in course of rendition of such services, the assessee has transferred or made available any technical knowledge, know-how, skill etc. to its clients in India so as to enable them to perform such services independently without requiring the aid and assistance of the assessee. If the Department seeks to invoke Article 12(4)(b) of the treaty the burden is entirely on the department to demonstrate the fulfillment of make available condition through cogent evidence. Unfortunately, the Department has failed to do so.

The other allegation of the Assessing Officer that the assessee has offered similar income to tax in A.Y. 2018-19 does not stand to reason in view of the fact that in A.Y. 2018-19, the assessee offered it as business income in view of the fact that it had a service PE in India. Whereas, it is the assertion of the assessee that in the impugned assessment year there was no PE in India. Even, in the assessment order, there is no allegation by the Assessing Officer regarding existence of PE in India. In that view of the matter, once the receipts are not in the nature of FTS under Article 12(4) of the Treaty, they have Page | 21 ITA No. 2417/Mum/2022 ITA No.4630/Mum/2023 A Ys. 2019-20 & 2021-22 Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai to be treated as business receipts and in absence of PE in India, cannot be made taxable. In view of the aforesaid, we hold that receipts in dispute are not taxable in India. Ground is allowed.

15. Other grounds being consequential or premature, do not require adjudication.

ITA No. 4630/Mum/2023 (A.Y. 2021-22)

16. Our aforesaid decision in ITA no. 2417/Mum/2022 for ay:

2019-20, supra, shall apply mutatis mutandis to this appeal as well.

17. In the result, both the appeals are partly allowed in the terms indicated above.

Order pronounced in the open court on 13/01/2025.

        Sd/-                                               Sd/-
            Sd/-                                         Sd/-
        (PADMAVATHY S)                               (SAKTIJIT DEY)
    (ACCOUNTANT MEMBER)                             (VICE PRESIDENT)

Mumbai, Dated: 13.01.2025
Aks/-
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                                                     ITA No. 2417/Mum/2022
                                                      ITA No.4630/Mum/2023
                                                     A Ys. 2019-20 & 2021-22

Murex Southeast Asia Private Ltd.

Versus DCIT, Mumbai Copy of the Order forwarded to :

The Appellant, The Respondent, The CIT, The DR ITAT & Guard File BY ORDER, True Copy// Sr. Private Secretary/ Asst. Registrar Income Tax Appellate Tribunal, Mumbai