Section 15(15) in AICTE (Open and Distance Learning Education) Guidelines for Standalone Institutions, 2019
15.2The learner support services to be provided by the Standalone Institution shall include the following, namely: -15.2.1. Pre-admission counselling for prospective learners to provide information to facilitate them in taking an informed decision on joining a specific programme;15.2.2. Support for admission related matters;15.2.3. Details of study material and information shall also be available on the website of the Standalone Institution;15.2.4. Arrangement to ensure the delivery of study material to learners within a fortnight from the date of admission.15.2.5. A full-time dedicated help-desk well versed with the learner information data base providing single window services for all learner related queries.
