State Consumer Disputes Redressal Commission
Nortnen Western Railway vs Dimpal Chandel W/O R.K.Chndel on 12 February, 2019
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(ii) , 17 (a) (ii) and 14 (1) (d) -Appellate order--Duty to give reasons--State Commission awarding compensation by a reasoned order--Reversal of such order in appeal by National Commission without dislodging the reasons stated therein and without recording its own reasons disapproved C. Consumer Protection Act, 1986--Ss. 17 (a)
(i) , 11 and 21 (a) (i)--Complaint against Railway Administration -Maintainability--Passenger travelling in train suffering injuries and loss of jewellery as a result of assault by unruly crowd, filing a complaint claiming 4 compensation before State Commission - Railway Administration not questioning the jurisdiction of State Commission--In such circumstances, not withstanding the provisions of Ss. 100 and 103, Railway Act, 1989 such a complaint, held, maintainable.
I (2010) CPJ 90 (NC) UNION OF INDIA & ORS. Vs. J.S. KUNWAR esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986--Section 2 (1) (g), 14 (1) (d) Railway Unauthorized persons in reserved compartment - Luggage stolen--Deficiency in service on part of OPs in allowing unauthorized persons to enter reserved compartment, proved--Compensation granted by Forum -Order upheld in appeal--No interference required in revision.
III (2013) CPJ 469 (NC) UNION OF INDIA Vs.DR. SHOBHA AGARWAL esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986--Section 2 (1) (g), 14 (1) (d) 21
(b) Railway Theft in AC Second Class--Suitcase stolen by cutting chain and lock--Loss of valuables-- Deficiency in service--Negligence on part of railway administration -Compensation -District Forum allowed complaint -State Commission dismissed appeal-- Hence revision--Complainant and her daughter were travelling in reserved coach and it was duty of TTE to ensure that no intruders entered reserved compartment--Failure on part of TTE to prevent entry of unauthorized person in coach during night - Deficiency in service proved--Compensation awarded.
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