Section 15 in Bihar Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2006
15. Power and Duties of Electricity Ombudsman.
- The Electricity Ombudsman shall have the following powers and duties.(1)To receive the representations against the order of the Forum and consider such representation and facilitate their satisfaction or settlement by agreement through conciliation and mediation between the licensee and complainant or by passing an award by a reasoned order in accordance with the Act and these Regulations;(2)Shall exercise general powers of superintendence and control over his office and assume responsibility for the conduct of business thereat;(3)Such other functions as the Commission may, by order, decides/ directs from time to time.
