Section 4(2) in Andhra Pradesh Electricity Regulatory Commission (Standards of Performance) Regulations, 2000
(2)The licensee shall inform the customer the likely time by which the power supply may be restored in the case of routine line breakdowns within one hour of receiving the complaint. The licensee shall restore the power supply to the consumer within 6 hours of receiving the complaint in towns and cities and within 24 hours of receiving the complaint in rural areas.
