State Consumer Disputes Redressal Commission
South Eastern Central Railway Bilaspur vs Vivek Chhibba on 12 April, 2016
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i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh jkts'k nqcs] vf/koDrkA mRrjoknh dh vksj ls Jh ch-ds-ik.Ms;] vf/koDrkA vkns'k fnukad% 12@04@2016 }kjk% ekuuh; lqJh fguk BDdj] lnL;k vihykFkhZ us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e 1986 ds vUrxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] fcykliqj¼N-x-½ ¼ftls vkxs laf{kIr esa *ftyk Qksje* lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad CC/2014/263 **foosd fNCck fo:) nf{k.k iwoZ e/; jsyos** esa ikfjr vkns'k fnukad 02-07-2015] ls {kqC/k gksdj izLrqr dh xbZ gSA ftyk Qksje }kjk ifjoknh dk ifjokn Lohdkj dj vukosnd dks vknsf'kr fd;k x;k gS fd ifjoknh dks vkns'k fnukad ls ,d ekg dh vof/k ds Hkhrj mlds // 2 // pksjh gqbZ jde 2]50]000@&:-¼nks yk[k ipkl gtkj :i;s½ dh jkf'k] ekufld {kfriwfrZ ds :i esa 5]000@&:-¼ikap gtkj :i;s½ rFkk okn O;; ds :i esa 1]000@&:-¼,d gtkj :i;s½ dh jkf'k Hkh vnk djsxkA 2- ftyk Qksje ds le{k mRrjoknh dh ifjokn dk la{ksi lkj bl izdkj gS fd ifjoknh vko';d dk;Z ls fnukad 26-08-2014 dks jk;iqj ls VkVk uxj x;k Fkk vkSj VkVk uxj ls nqxZ okil vkus ds fy, fnukad 28-08-2014 dks eqacbZ gkoM+k esy ds ,-lh- cksxh esa viuk fjtosZ'ku djk;k Fkk] mls cksxh dzekad ,&1 esa 33 ua- dh cFkZ iznku dh x;h Fkh] mDr Vsªu tc lqcg djhc 7 cts fcykliqj igqaph rks ifjoknh us ns[kk fd mldk lwVds'k xk;c gS] mlus vkl&ikl ryk'k fd;k vkSj irk ugha pyus ij th-vkj-ih- Fkkuk jk;iqj esa fjiksVZ ntZ djok;hA ;g vfHkdFku fd;k x;k fd Vsªu esa ;k=k ds nkSjku lqj{kk dh laiw.kZ ftEesnkjh vukosnd jsYos dh Fkh] fdarq mlds }kjk leqfpr lqj{kk iznku ugha dh xbZ] ftlds dkj.k mldk lwVdsl pksjh gks x;k] ftlesa dqN egRoiw.kZ nLrkost] psd cqd] LVkEi isij] lhy] Mk;jh] daiuh ds QkbZy ,oa uxnh 2]50]000@&:-
j[kk gqvk FkkA ifjoknh }kjk ftyk Qksje ds le{k vukosnd ds fo:) pksjh gks xbZ jkf'k 2]50]000@&:- ekufld d"V gsrq 1]50]000@&:- ,oa okn O;; vukosnd ls fnyk;s tkus dh izkFkZuk dh xbZA 3- vukosnd jsYos dh vksj ls ftyk Qksje ds le{k vius i{k leFkZu esa mRrj izLrqr dj vfHkopu fd;k gS fd ifjoknh }kjk fcykliqj LVs'ku esa lwVdsl pksjh gksus dh fjiksVZ ugha fy[kkbZ xbZ vkSj u gh bl laca/k esa dksp ds vVsaMsaV vFkok Vh-Vh-bZ- dks tkudkjh nh xbZ tks ?kVuk ds rF;ksa dks lafnX/k cukrk gSA ;g Hkh vfHkdFku fd;k x;k fd ifjoknh vius lwVdsl dks lhV ds uhps yxs yksgs ds dMs+ esa tathj ls cka/kdj ugha j[kk Fkk] tks mldh Lo;a dh ykijokgh dks iznf'kZr djrk gSA ifjoknh }kjk // 3 // viuk lwVdsl Lo;a ds Hkkj lk/ku esa ogu fd;k tk jgk Fkk] ftlds Hkhrj D;k lkeku Fkk] ;g mUgsa mn~?kksf"kr ugha fd;k x;k FkkA ;g Hkh vfHkdfFkr fd;k fd vkosnd dks gq, dfFkr uqdlku ds fy, jsYos ds fdlh lsod dh dksbZ mis{kk 'kkfey ugha gS] jsYos dsoy ;k=k dj jgs O;fDr dh lqj{kk dh ftEesnkjh ysrk gS mlds lkekuksa dh ughaA jsYos vf/kfu;e dh /kkjk 103 ds vuqlkj dher lkeku dks xUrO; LFkku rd igqapkus dh ftEesnkjh jsYos rc ysrh gS tc bl laca/k esa izko/kkfur 'kqYd iznku fd;k tkrk gS ifjoknh vius dherh lkeku ds laca/k esa Lo;a mis{kkoku jgk gSA mDr lkeku ds laca/k esa ifjoknh us jsYos esa dksbZ Hkh iath;u ugha djk;k Fkk u gh vfHkdfFkr gkfu fdlh lsod ;k deZpkjh dh mis{kk ;k dnkpj.k ds ifj.kkeLo:i gqbZ Fkh lg ;k=kh }kjk Hkh ifjoknh dk lkeku pksjh fd;s tkus dh laHkkouk gS blds fy;s jsYos {kfriwfrZ iznku fd;s tkus ds fy;s nkf;Ro/khu ugha gSA ;g Hkh vfHkdfFkr fd;k x;k gS fd jsYos nkok vf/kdj.k dh LFkkiuk ds ckn eqvkotk ds laca/k esa lquokbZ dk {ks=kf/kdkj Qksje dks ugha gS] mDr vk/kkj ij vukosnd jsYos }kjk ifjoknh ds ifjokn dks fujLr fd, tkus dk fuosnu fd;k x;kA 4- fo}ku ftyk Qksje }kjk fu"d"kZ fn;k x;k fd ;k=k ds nkSjku lkekuksa dh pksjh jksdus ds fy;s jsYos }kjk dksp esa lqj{kk xkMZ dh O;oLFkk u gksuk lsok esa fuEurk dh gh Js.kh esa vkrk gSA vr% vukosnd ifjoknh dks pksjh dh xbZ jde ekufld {kfriwfrZ ,oa okn O;; iznku djus gsrq nkf;Ro/khu gSA 5- gekjs le{k vihykFkhZ dh vksj ls Jh jkts'k nqcs vf/koDrk mRrjoknh dh vksj ls Jh ih-ds-ikaMs vf/koDrk }kjk vafre rdZ izLrqr fd;s x;s o gekjs }kjk ewy vfHkys[k dk ifj'khyu fd;k x;kA // 4 // 6- vihykFkhZ ds fo}ku vf/koDrk }kjk gekjs le{k eq[;r% ;g rdZ fd;k x;k fd ifjoknh dks ;k=k ds nkSjku 2]50]000@&:- tSlh cM+h jkf'k ysdj pyus dh dksbZ vko';drk ugha FkhA ;k=h vius lkFk j[ks gq, lkeku dk tksf[ke o nkf;Ro ;k=h ij gh gksrk gSA jsYos ds fu;eksa o nLrkostksa ij fo'okl u dj ftyk Qksje }kjk vkyksP; vkns'k ikfjr fd;k x;k gSA jsYos }kjk xarO; LFky rd lkeku ys tkus dh ftEesnkjh rc gksxh tc ;k=h }kjk mDr lkeku ds laca/k esa jsYos esa iath;u djkdj fu/kkZfjr 'kqYd iznku fd;k tkrk gSA ftyk Qksje }kjk bl rF; ij fopkj ugha fd;k x;k fd lg ;k=h }kjk ;fn dksbZ lkeku pqjk;k tkrk gS rks mldk nkf;Ro jsYos dk ugha gks ldrk gS vfirq viuh ykijokgh gsrq ;k=h Lo;a ftEesnkj gSA vihy Lohdkj dj vkyksP; vkns'k vikLr djus dk fuosnu fd;k x;kA vihykFkhZ ds fo}ku vf/koDrk }kjk fuEukuqlkj U;k;n`"Vkarksa ij fo'okl fd;k x;k%&
1. II(2006) CPJ 142(NC), Vinod Sanghi Vs. Union of India Railway, order dtd-22.03.2006.
"Luggage stolen by cutting chain during railway journey-Deficiency in service proved-Loss of Rs. 30,000 cash and luggage worth of clothes Rs. 40,000 alleged-Complainants forced to cancel onward journey-Claim based on affidavit of complainant alone-Award of Rs. 20,000 compensation by Forum too low-Same enhanced to Rs. 40,000."
2. , R.P. No. 3265 of 2014(NC), Dinesh Agrawal Vs. Indian Railway & others, order dtd. 02.09.2015.
3. Appeal No. FA/13/515(State Commission Raipur), Indian Railway & ors. Vs. Dinesh Agrawal, order dtd.23.05.2014.
4. 2004 Legal Search(SC) 1347, Janki Vashdeo Bhojwani Vs. IndusInd Bank Ltd., order dtd. 06.12.2004.
// 5 // 7- ifjoknh@mRroknh ds fo}ku vf/koDrk }kjk gekjs le{k eq[;r% rdZ fd;k x;k fd ifjoknh }kjk ,-lh- cksxh esa vkj{k.k djok;k FkkA ,-lh- cksxh ds laca/k esa jsYos iz'kklu dks fo'ks"k lqj{kk iznku djus dk nkf;Ro gS vfrfjDr fdjk;k pqdrk dj izR;sd ;k=h fuf'pr ;k=k djuk pkgrk gS lkeku dh lqj{kk dk nkf;Ro dksp vVsaMsaV Vh-Vh- lqj{kk xkMZ dk gksrk gS ijarq muds }kjk mis{kk cjrus ds dkj.k gh ifjoknh@mRrjoknh dks <kbZ yk[k :i;s ,oa vU; ewY;oku oLrq dh pksjh gks xbZA ftyk Qksje }kjk ikfjr vkns'k mfpr o U;k;laxr gSA vihy fujLr fd;s tkus dh izkFkZuk dh xbZA 8- vihy ds U;k;ksfpr fujkdj.k gsrq gesa bl iz'u ij fopkj djuk gS fd D;k dfFkr pksjh gsrq vukosnd@vihykFkhZ jsYos iz'kklu nkf;Ro/khu gS\ izdj.k esa ;g izekf.kr rF; gS fd ifjoknh@mRrjoknh eaqcbZ gkoM+k esy esa VkVk uxj ls nqxZ vkus ds fy;s fnukad 28-08-2014 ,-lh- cksxh ,&1 esa 33 ua- dh 'kkf;dk ij ;k=k dh FkhA vfHkdFkukuqlkj lqcg 7 cts fcykliqj igqapus ij ifjoknh@mRrjoknh dks Kkr gqvk fd mldh lwVdsl ftlessa dherh lkeku ,oa <kbZ yk[k :i;s dh jkf'k Fkh pksjh gks x;k gSA vukosnd@vihykFkhZ }kjk viuh izfrj{kk esa /kkjk&100 jsYos vf/kfu;e dk mYys[k djrs gq, pksjh gq, lkeku ds laca/k esa vius nkf;Ro ls badkj fd;k gSA jsYos vf/kfu;e /kkjk&100 fuEukuqlkj gS%& ^^jsy iz'kklu fdlh leku dh gkfu uk'k uqdlku {k; ;k vifjnku ds fy, rHkh mRrjnk;h gksxk] tc fdlh jsy lsod us leku cqd fd;k gks] vkSj mlds fy, jlhn nh gks] rFkk ml leku dh n'kk esa tks ;k=h }kjk vius Hkkjlk/ku es ogu fd;k tkrk gS] fd gkfu] uqdlku ;k {k; mldh ;k mlds fdlh lsod dh mis{kk ;k vopkj ds dkj.k gqvk FkkA** // 6 // ifjokn i= esa ;g vfHkdFku ugha fd;k x;k gS fd pksjh fd;s x;s lwVdsl dk iath;u ifjoknh }kjk djok;k x;k FkkA mDr izko/kku esa ;g Li"V :i ls mYysf[kr gS fd ;k=k ds nkSjku tks lkeku ;k=h vius lkFk j[krk gS mldh gkfu ;k uqdlku ds fy;s jsYos iz'kklu rc mRrjnk;h gksxk tc jsYos dh fdlh lsod ds mis{kk ds dkj.k ;k=h dks uqdlku dkfjr gqvk gksA laiw.kZ ifjokn i= esa ifjoknh@mRrjoknh }kjk ;g dgh Hkh vfHkdfFkr ugha gS fd mlds }kjk viuh lwVdsl ftlesa <kbZ yk[k :i;s dh jkf'k ,oa dherh lkeku j[ks FksA viuh 'kkf;dk ds uhps yxs gq, dM+s esa mls psu ls cka/kk FkkA ;k=h izFker% vius lkeku dh lqj{kk ds fy;s Lo;a mRrjnk;h gksrk gSA izLrqr izdj.k esa ifjoknh@mRrjoknh us Lo;a gh viuh lwVdsl dks ykijokgh iwoZd psu ls cka/ks fcuk vlqfj{kr NksM+ fn;k FkkA ,slh fLFkfr esa lwVdsl dh pksjh gksus ij dksp ds vVsaMsM lqj{kk xkMZ dk dnkpkj.k ;k ykijokgh ugha ekuk tk ldrk gSA D;ksafd lg;k=h }kjk vlqjf{kr lkeku dks ys tkus ;k pksjh fd;s tkus dh laHkkouk Hkh jgrh gSA dksp vVsaMsaM lqj{kk xkMZ fdlh lg;k=h ij pksjh djus dh 'kadk ;k tkap LosPN;k ls ugha dj ldrk gS tc rd bl laca/k eas mls f'kdk;r u dh xbZ gksA ;fn bl izdj.k esa lwVdsl dks rkyk can psu ls cka/k fn;k x;k gksrk fQj Hkh lwVdsl pksjh gks tkrk rc ,slh fLFkfr esa leku dh lqj{kk dh ftEesnkjh jsYos deZpkjh ij Mkyh tk ldrh FkhA izLrqr izdj.k esa ifjoknh@mRrjoknh Lo;a gh pksjh o uqdlku ds fy;s ftEesnkj gS] D;skafd izFker% og viuh lwVdsl dks vlqjf{kr NksM+ j[kk FkkA ftyk Qksje }kjk ;g =qfViw.kZ fofu'p; fy;k x;k gS fd jsYos }kjk ;k=k ds nkSjku vkjf{kr dksp esa lqj{kk xkMZ dh O;oLFkk u djuk lsok esa fuEurk dh Js.kh esa vkrk gSA ftyk Qksje dks ;k=h }kjk vius lkeku ds izfr cjrh xbZ lqj{kk o ltxrk ds rF; ij Hkh fopkj djuk pkfg,A ek= blfy;s fd ,-lh- vkjf{kr dksp ls lkeku // 7 // pksjh gks x;k gS blfy;s jsYos iz'kklu mRrjnk;h gksxk] fu"d"kZ nsuk vU;kf;d gSA 9- izdj.k ds rF;ksa ij fopkj&foe'kZ djus ds i'pkr ge bl fu"d"kZ ij igqqprs gSa fd vihykFkhZ }kjk izLrqr vihy Lohdkj fd;s tkus ;ksX; gS vr% Lohdkj dh tkrh gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkrk gSA ifj.kkeLo:i ifjokn Hkh fujLr dh tkrh gSA vihy O;; ds laca/k esa dksbZ vkns'k ugha fd;k tk jgk gSA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼fguk BDdj½ ¼Mh-ds-iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL;k lnL; lnL;
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