Section 17(4) in Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019
(4)The Complainant shall be issued acknowledgement of the receipt of grievance by the Complaint Receiving Centre:Provided that in case of receipt of grievance-(a)in person, the acknowledgement shall be issued immediately;(b)by post, e-mail or fax, the acknowledgement shall be despatched latest by the next working day:Provided further that in case of receipt of grievance in the Complaint Receiving Centre, the contact details of the appropriate Forum shall be supplied alongwith the acknowledgement by the next working day.
