State Consumer Disputes Redressal Commission
Dr.C.V Raman University & Anr. vs Dinesh Kumar on 10 July, 2018
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miHkksDrk fookn Áfrrks"k.k vk;ksx] iaMjh] jk;iqj vihy Øekad% FA/2018/291 lafLFkr fnukad: 27-03-2018 1 MkW lh-oh-jkeu ;wfuoflZVh djxh jksM dksVk ftyk fcykliqj ¼N-x-½ 2 ds-vkbZ- tkosn] leUo;d & MkW lh-oh-jkeu ;wfuoflZVh {ks=h; dk;kZy;] izFke eafty] v{k; dkEiysDl] dkWef'kZ;y ,fj;k ] usg:uxj bZLV fHkykbZ r rg- o ftyk nqxZ N-x- ------- [email protected] fo:} fnus'k dqekj firk Jh ukjn mez&30 o"kZ fuoklh&Dok- uacj 1] ,Q-lM+d uacj&7 fHkykbZ rg- o ftyk nqxZ ¼N-x-½ ------ mRrjoknh @ifjoknh le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k-
ekuuh; Jh Mh-ds-iksn~nkj] lnL; -
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i{kdkjksa ds vf/koDrk vihykFkhZx.k dh vksj ls Jh vkuaneksgu frokjh vf/koDRkk A mRrjoknh lfgr Jh NUuwyky lkgw vf/koDRkk mifLFkr A // 2 // vkns'k fnukad %10@07@2018 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k [email protected]@MkW lh-oh-jkeu ;wfuoflZVh ,oa 1 vU; us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqxZ ¼N-x-½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&2016@64 esa ikfjr vkns'k fnukad&26-02-2018 ftlds }kjk ifjoknh ds ifjokn dks Lohdkj djrs gq, ] ;g vknsf'kr fd;k x;k gS fd & ^^1- vukosn d Øekad &1 ,oa 2 la; qDr ,oa vyx&vyx :i ls ] ifjoknh dks {kfriwfrZ jkf'k :-
3]00]000@&¼rhu yk[k :i,½ vnk djsax s A 2- vukosn d Øekad &1 ,oa 2 }kjk fu/kkZfjr le;kof/k ds Hkhrj mDr jkf'k dk Hkqxrku ifjoknh dks ugha fd;s tkus ij vukosn d Øekad &1 ,oa 2 la; qDr ,oa vyx&vyx :i ls ] ifjoknh dks vkns' k fnukad ls Hkqxrku fnukad rd 7 izfr'kr okf"kZd dh nj ls C;kt vnk djus ds fy, mRrjnk;h gksax s A 3- vukosn d Øekad &1 ,oa 2 la; qDr ,oa vyx&vyx :i ls ] ifjoknh dks ekufld {kfriwfrZ ds :i esa :- 2]00]000@&¼nks yk[k :i,½ vnk djsax s A 4- vukosn d Øekad &1 ,oa 2 la; qDr ,oa vyx&vyx :i ls ] ifjoknh dks okn O;; ds :i es a :- 5000@&¼ikap gtkj :i,½ Hkh vnk djsax s A** ls nqf[kr gksdj izLrqr fd;k gS A // 3 // 02- ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd vukosnd izFke eafty v{k; dkEiysDl dkef'kZ;y ,fj;k usg: uxj ¼bZLV½ fHkykbZ ftyk nqxZ esa MkW lh-oh-jkeu ;wfuoflZVh 'kk[kk ds uke ls laLFkk lapkfyr dj ,e-ch-,-] ih-th- Mh-vkj-Mh- rFkk ih-th-Mh- lh-,-o Mh-lh-,- ,oa vU; O;olkf;d ikB~;Øe f'k{kk lapkfyr djrs vk jgs gSa A vukosnd us mDr laLFkk dks MkW lh-oh-jkeu fo'ofo|ky; djxh jksM dksVk fcykliqj N-x- esa ekU;rk izkIr gksus dk vk'oklu nsdj izpkj&izlkj fd;k x;k gS A ifjoknh mDr laLFkk esa ,e-ch-,- ikB~;Øe gsrq o"kZ 2013&14 esa izos'k ysus laidZ fd;k ] rc vukosnd us ifjoknh dks ,e-ch-,- izFke o"kZ ds LFkku ij ih-th- Mh-vkj-Mh- esa izos'k nsdj ;g vk'oLr fd;k x;k fd ih-th- Mh-vkj-Mh- dk dkslZ djus ds mijkar lh/ks ,e-ch-,- vafre o"kZ esa izos'k fn;k tkosxk A vukosnd }kjk fn;s x;s vk'oklu ds vuq:i ifjoknh us lu~ 2013 esa vukosnd laLFkk esa ih-th- Mh-vkj-Mh- esa izos'k fy;k x;k ] ftlds fy, dqy :- 13]600@& ¼rsjg gtkj N% lkS :i,½ fy;k x;k A vukosnd mDr ikB~;Øe dk izek.k&i= ifjoknh dks iznku fd;k x;k ] mlds mijkar ifjoknh dks ,e-ch-,- vafre o"kZ esa izos'k fn;k x;k ] ftlds fy, vukosnd us ifjoknh ls fnukad& 01-04-2015 dks izos'k 'kqYd ] V;w'ku Qhl rFkk ijh{kk 'kqYd ] foyac 'kqYd rFkk vU; 'kqYd ds fy, :-17600@&¼l=g gtkj N% lkS :i,½ izkIr dj ] ifjoknh dks 'kqYd izkfIr dk jlhn iznku fd;k x;k A bl izdkj vukosnd us ifjoknh dks ,e-ch-,- vafre o"kZ ds ikB~;Øe esa izos'k // 4 // nsdj izf'k{k.k fn;k x;k A vukosnd us ifjoknh dks mDr ikB~;Øe dk izf'k{k.k nsus ds mijkar ,e-ch-,- vafre o"kZ ikB~;Øe dh eq[; ijh{kk gsrq ijh{kk 'kqYd ds fy, fnukad&09-10-2015 dks :-1500@& ¼ianzg lkS :i,½ izkIr dj ] ifjoknh dks jlhn iznku fd;k x;k ] ysfdu izos'k i= tkjh ugha fd;k x;k rFkk vk;ksftr ijh{kk esa lfEefyr ugha fd;k x;k A bl izdkj ifjoknh dks ,e-ch-,- dh ijh{kk ls oafpr dj vukosnd }kjk ifjoknh dks /kks[kk nsdj mudk Hkfo"; va/kdkje; dj fn;k x;k ] ysfdu vukosnd ] ifjoknh dks ;g dgdj Vkyrs jgs fd ijh{kk esa lfEefyr djus dk;Zokgh dj jgs gSa A izos'k i= dqN fnuksa esa vk tkosxk vksj ijh{kk esa lfEefyr dj fy;k tkosxk ] ysfdu vukosnd us ifjoknh dks mDr ,e-ch-,- vafre o"kZ ikB~;Øe dh ijh{kk ds fy, u rks izos'k i= iznku fd;k x;k vkSj u gh ,e-ch-,- vafre o"kZ dh eq[; ijh{kk esa lfEefyr fd;k x;k ] rc ifjoknh us vius vf/koDrk ds ek/;e ls fnukad& 17-12-2015 dks iathd`r uksfVl izsf"kr fd;k x;k ] mlds mijkar Hkh vukosnd us u gh mDr uksfVl dk tokc fn;k vkSj u gh ,e-ch-,- vafre o"kZ ijh{kk ds fy, izos'k i= fn;k x;k vkSj u gh ijh{kk esa lfEefyr fd;k x;k A vukosnd ds mijksDr d`R; ds dkj.k ifjoknh dks dbZ LFkkuksa esa ukSdjh ls oafpr gksuk iM+ jgk gS ] tcfd ifjoknh ds vU; nksLr ,e-ch-,- dh i<+kbZ djus ds mijkar 35 ls 40 gtkj :i, dek jgs gSa A bl izdkj ifjoknh dks izfrekg :- 15]000@&¼ianzg gtkj :i,½ izfrekg uqdlku gks jgk gS A bl izdkj ifjoknh dks 2 o"kZ rd uqdlkuh mBkuk iM+sxk A vukosnd }kjk QthZ rjhds ls ,e-ch-,- ikB~;Øe // 5 // lapkfyr dj fo|kfFkZ;ksa ds ftanxh ls f[kyokM+ fd;k x;k A vukosnd ds >wBk vk'oklu ds dkj.k ifjoknh ukSdjh esa inksUufr ls oafpr gks x;k gS A vukosnd dk mDr d`R; lsok esa deh ,oa O;olkf;d xaHkhj dnkpj.k dks Li"V ifjyf{kr djrk gS A blfy, ifjoknh dks ifjokn ykus dh vko';drk iM+h gS A vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA
03 vukosnd Øekad&1 ,oa 2 us ftyk Qksje ds le{k fyf[kr dFku izLrqr dj ;g vfHkopu fd;k gS fd vukosnd Øekad&2 ds }kjk fu;fer ,oa nwjorhZ ikB~;Øe dk lapkyu fo'ofo|ky; vuqnku vk;ksx ,oa N-x- 'kklu ds }kjk fu/kkZfjr fof/k vuqeksnu ,oa muds }kjk fufeZr fu;eksa v/;kns'kksa fofu;eksa ds varxZr fd;k tkrk gS A vukosnd Øekad&2 ds }kjk izns'k ds lqnwj xzkeh.k {ks=ksa esa jgus okys fo|kfFkZ;ksa dks lqfo/kk iznku djus ds mn~ns'; ls Qh dysD'ku ek= gsrq vukosnd Øekad&1 dks vf/kd`r fd;k x;k gS A muds }kjk fdlh Hkh izdkj dk dksbZ 'kS{kf.kd xfrfof/k;ksa dk lapkyu fo'ofo|ky; ds v/khu lapkfyr ugha gS ,oa uk gh vukosnd Øekad&1 ,sls fdlh Hkh izdkj dks dksbZ 'kS{kf.kd xfrfof/k;ksa dk lapkyu dj jgk gS A ifjoknh us ,e-ch-,- ds nwjorhZ ikB~;Øe ysVjy ,.Vªh ds ek/;e ls f}rh; o"kZ esa izos'k gsrq vkWu ykbZu iksVZy ds ek/;e ls viuk vkosnu fo'ofo|ky; ds iksVZy esa Loa; gh tek fd;k Fkk ,oa Qh bR;kfn dks vukosnd Øekad&1 ds le{k tek fd;k x;k ] pwafd nwjorhZ ikB~;Øe esa fdlh Hkh izdkj ds izf'k{k.k dh vko';drk ugha // 6 // gksrh A Nk= dks Loa; ls i<+kbZ djuh gksrh gS ,oa fo'ofo|ky; }kjk fu/kkZfjr le; esa dkUVsDV Dykl esa vkdj og viuh dfBukbZ dks nwj dj ldrk gS A ifjoknh ds }kjk vius QkeZ esa ysVjy ,.Vªh ds izko/kku ds varxZr ,e-ch-,- vafre o"kZ esa izos'k gsrq viuh ;ksX;rk ih-th- Mh-vkj-Mh- dk mYys[k fd;k x;k A ftlds ijh{k.k ds mijkar fo'ofo|ky; ds }kjk ;g ik;k x;k fd ifjoknh dh ;ksX;rk fo'ofo|ky; gsrq 'kklu ls izdkf'kr v/;kns'k ds vuqekj ,e-ch-,- f}rh; o"kZ esa ysVjy ,.Vªh ds rgr~ izos'k dh ik=rk la[;k &3 ds varxZr ifjoknh dks ih-th- Mh-ch-,e- ;k ih-Mh-,e-,e- ;k mlds led{k dh mikf/k /kkfjr djuk vfuok;Z gS A ftldk vHkko ifjoknh ds ikl gksus ls ] og mDr ijh{kk esa izos'k dh ik=rk ugha j[krk ] ftl dkj.k ls ifjoknh dk QkeZ fujLr fd;k x;k ,oa bldh tkudkjh fo'ofo|ky; ds }kjk vius iksVZy esa nf'kZr dh xbZ ,oa vukosnd Øekad&1 dks lwfpr fd;k x;k A vukosnd Øekad&1 ds }kjk ifjoknh dks mlds QkeZ esa nf'kZr Qksu uacj&9300613430 esa fnukad&30-10-2015 dks mijksDr rF;ksa ls lwfpr fd;k x;k ] ftlds ckn ifjoknh vukosnd Øekad&1 ds laLFkku esa vkdj mDr leLr rF;ksa dh tkudkjh izkIr fd;k ] rRi'pkr~ ifjoknh yxHkx 1 ekg rd vukosnd Øekad&1 dks ,e-ch-,- f}rh; o"kZ esa izos'k fnyk;s tkus gsrq ncko Mkyrk jgk ] ftlls fd vukosnd Øekad&1 ds }kjk ges'kk badkj fd;k x;k ] ftl ij ifjoknh dksVZ dsl esa Qalkus gsrq vukosnd Øekad&1 dks /kedh fn;k djrk jgk rFkk laLFkku ds deZpkfj;ksa ,oa vukosnd Øekad&1 dks >wBs ekeyksa esa my>kdj ijs'kku djus dh /kedh fn;k djrk Fkk A // 7 // ifjoknh ;g tkurs gq, fd og ,e-ch-,-f}rh; o"kZ esa izos'k ysus dh ik=rk ugha j[krk ] mlus tku&cw>dj vukosndx.k dks ijs'kku djus ds fu;r ls orZeku >wBk Dyse Qksje ds le{k izlrqr fd;k gS tks fd v/;kns'k Øekad&91 ds izko/kku ds vuqlkj ] {ks=kf/kdkj ds vHkko esa izpyu ;ksX; ugha gksus ls fujLruh; gS A ifjoknh dk vkosnu fof/k ds varxZr iks"k.kh; ugha gS A vkosnu le;kof/k ls ckf/kr gS ,oa U;k;ky; ds Jo.k {ks=kf/kdkj ls Hkh ckf/kr gksus ls izFke n`"V;k fujLruh; gS A 04- ifjoknh dh vksj ls vius i{k leFkZu esa jlhn fnukad&02-12-2013 dh Nk;kizfr ] (Anx-1) jlhn fnufkad&20-03-2014 dh Nk;kizfr (Anx-2) jlhn fnukad&01-04-2015 dh Nk;kizfr (Anx-3) jlhn fnukad&08-10-2015 dh Nk;kizfr (Anx-4) uksfVl fnukad&17-12-2015 dk vly (Anx-5) iksLVy jlhn fnukad&18-12-2015 dk vly (Anx-6) ,DukWystesaV fnukad&19-12-2015 dh Nk;kizfr (Anx-7) dks nLrkost ds :i esa fd;k x;k gS A 05 vukosnd Øekad&1 ,oa 2 dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k vkosnd ds }kjk izLrqr vkWuykbZu QkeZ dh Nk;kizfr] (Anx-NA-1) fo'ofo|ky; ds v/;kns'k Øekad&76] (Anx-NA-2) Qksu fcy dh Nk;kizfr] (Anx-NA-3) v/;kns'k Øekad&91 dh izfr (Anx-NA-4) dks nLrkost ds :i esa fd;k x;k gS A // 8 // 06- ftyk Qksje us mHk;&i{k dh vksj ls izLrqr vfHkopu ,oa nLrkosth lk{;ksa ds ifj'khyu Ik'pkr~ ifjoknh ds ifjokn dks Lohdkj djrs gq, dafMdk&1 esa of.kZrvuqlkj vuqrks"k iznku fd;k gS ] ftlds fo:) ;g vihy gS A 07- [email protected] dh vksj ls milatkr gksus okys vf/koDrk Jh vkuaneksgu frokjh dk ;g rdZ gS fd ftyk Qksje dk vkns'k =qfViw.kZ gS A vukosnd Øekad&2 ds }kjk izns'k ds lqnwj xzkeh.k {ks=ksa esa jgus okys fo|kfFkZ;ksa dks lqfo/kk iznku djus ds mn~ns'; ls Qhl dysD'ku ek= gsrq vukosnd Øekad&1 dks vf/kd`r fd;k x;k gS A vukosnd Øekad&1 }kjk fdlh Hkh izdkj dk dksbZ 'kS{kf.kd xfrfof/k;ksa dk lapkyu fo'ofo|ky; ds v/khu lapkfyr ugha fd;k tkrk gS A vukosnd Øekad&2 @lh-oh-jkeu fo'ofo|ky; }kjk 'kS{kf.kd xfrfof/k;ksa dk lapkyu fd;k tkrk gS A ifjoknh us ,e-ch-,- ds nwjorhZ ikB~;Øe ysVjy ,.Vªh ds ek/;e ls f}rh; o"kZ esa izos'k gsrq vkWu ykbZu iksVZy ds ek/;e ls viuk vkosnu fo'ofo|ky; ds iksVZy esa Loa; gh Hkstk Fkk A vukosnd Øekad&1 dk blesa fdlh izdkj dh dksbZ Hkkxhnkjh ugha Fkh A ifjoknh dh ;ksX;rk fo'ofo|ky; gsrq 'kklu ls izdkf'kr v/;kns'k ds vuqekj ,e-ch-,- f}rh; o"kZ esa ysVjy ,.Vªh ds rgr~ izos'k dh ik=rk la[;k &3 ds varxZr ifjoknh dks ih-th- Mh-ch-,e-;k ih-Mh-,e- ,e- ;k mlds led{k dh mikf/k /kkfjr djuk vfuok;Z Fkk ] ijarq ifjoknh dks izos'k dh ik=rk ugha gksus ls fo'o fo|ky; ds v/;kns'k&76 // 9 // ds vuqlkj mlds vkosnu&i= dks fujLr dj fn;k x;k Fkk ] ifjoknh }kjk ,e-ch-,- f}rh; o"kZ esa izos'k fnyk;s tkus gsrq vukosnd Øekad&1 ij ] ncko Mkyrk jgk vkSj vukosnd Øekad&1 }kjk badkj fd;k x;k vkSj ifjoknh us vuqfpr :i ls ;g ifjokn lafLFkr fd;k gS A vukosnd Øekad&2 ;wfuoflZVh gS ] blfy, ifjoknh vukosndx.k dk dksbZ miHkksDrk ugha gS vkSj ifjokn&i= iks"k.kh; ugha gS ] ijarq ftyk Qksje us bu lc rF;ksa dks /;ku fn;s fcuk gh vkyksP; vkns'k ikfjr dj fn;k gS ] tks fd fof/kd n`f"V ls fLFkj j[ks tkus ;ksX; ugha gS A vr% [email protected] dk vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkns'k vikLr dj ] ifjoknh dk ifjokn fujLr fd;k tkos A 08- mRrjoknh @ifjoknh dh vksj ls milatkr gksus okys vf/koDrk Jh NUuwyky lkgw dk ;g rdZ gS fd vukosnd Øekad&1 MkW lh-oh-jkeu ;wfuoflZVh 'kk[kk ds uke ls laLFkk lapkfyr dj ,e-ch-,-] ih-th- Mh-vkj- Mh- rFkk ih-th-Mh- lh-,- o Mh-lh-,- ,oa vU; O;olkf;d ikB~;Øe f'k{kk lapkfyr djrs gSa vkSj vius dks MkW lh-oh-jkeu fo'ofo|ky; djxh jksM ] dksVk ] fcykliqj N-x- esa ekU;rk izkIr gksuk crk;k Fkk vkSj ifjoknh }kjk ;g vk'oLr fd;k x;k Fkk fd ih-th- Mh-vkj-Mh- dk dkslZ djus ds mijkar lh/ks ,e-ch-,- vafre o"kZ esa izos'k fn;k tkosxk A blfy, ifjoknh us 'kqYd vnk fd;k Fkk ] ftldk jlhn Hkh vukosnd Øekad&1 }kjk iznku fd;k x;k Fkk A ifjoknh dks ,e-ch-,- esa izos'k nsdj izf'k{k.k fn;k // 10 // x;k ] izf'k{k.k nsus ds mijkar ,e-ch-,- vafre o"kZ ikB~;Øe dh eq[; ijh{kk ds fy, ijh{kk 'kqYd Hkh ifjoknh us :-1500@& ¼ianzg lkS :i,½ tek fd;k Fkk ] ijarq mls izos'k i= tkjh ugha fd;k x;k rFkk ijh{kk esa lfEefyr ugha fd;k x;k vkSj feF;k vk'oklu fn;k tkrk jgk fd izos'k i= dqN fnuksa esa vk tkosxk vksj ijh{kk esa lfEefyr dj fy;k tkosxk ] ysfdu vukosnd us ifjoknh dks mDr ,e-ch-,- vafre o"kZ ikB~;Øe dh ijh{kk ds fy, u rks izos'k i= iznku fd;k x;k vkSj u gh ,e-ch-,- vafre o"kZ dh eq[; ijh{kk esa lfEefyr fd;k x;k A tcfd ifjoknh ds vU; nksLr ,e-ch-,- dh i<+kbZ djus ds mijkar 35 ls 40 gtkj :i, dek jgs gSa A bl izdkj ifjoknh dks izfrekg :- 15]000@&¼ianzg gtkj :i,½ izfrekg uqdlku gks jgk gS A bl izdkj ifjoknh dk 2 o"kZ csdkj x;k vkSj ifjoknh ukSdjh esa inksUufr Hkh vo:) gks x;k Fkk rFkk ifjoknh ls jkf'k olwyk x;k vkSj ifjoknh ds Hkfo"; ls f[kyokM+ fd;k x;k A ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS A ftyk Qksje ds vkns'k esa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS A vr% [email protected] dk vihy fujLr fd;k tkos A ftyk Qksje dk vkns'k ;Fkkor~ j[kk tkos A 09- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;k A // 11 // 10- iwoZ esa ifjoknh us dsoy ds-vkbZ-tkosn ] leUo;d ] MkW lh-oh-jeu ;wfuoflZVh dks i{kdkj cukdj ifjokn lafLFkr fd;k Fkk ] ftlesa ftyk Qksje us vkns'k fnukad&12-01-2017 }kjk vkns'k ikfjr dj ifjoknh dks vuqrks"k fnyk;k Fkk vkSj ftyk Qksje ds vkns'k ds fo:) ds-vkbZ-tkosn ] leUo;d ] MkW lh-oh-jeu ;wfuoflZVh ] us bl vk;ksx ds le{k vihy Øekad&2017@163 lafLFkr fd;k Fkk ] ftlesa vkns'k fnukad&14-08-2017 }kjk vihykFkhZ ds vihy dks Lohdkj djrs gq, dafMdk&18 esa of.kZrvuqlkj fu"d"kZ fudkyrs gq, ] vihy dks Lohdkj djrs gq, izdj.k ftyk Qksje nqxZ dks izfrizsf"kr fd;k x;k Fkk vkSj mlds i'pkr~ ftyk Qksje nqxZ us iwoZ esa tks fnukad&12-01-2017 dks vkns'k ikfjr fd;k Fkk ] yxHkx mlh vkns'k dh iqujko`fr djrs gq, ] iqu% vkns'k ikfjr dj fn;k gS A 11- ifjoknh dh vksj ls jlhnsa is'k dh xbZ gS ] og MkW lh-oh-jeu fo'ofo|ky; dh fnukad&02-12-2013 ] 20-03-2014] 01-04-2015 vkSj 08-10-2015 dh jlhnsa gS A bu jlhnksa ds ifj'khyu ls Li"V gS fd ifjoknh us tks Hkh 'kqYd tek fd;k gS ] og vukosnd Øekad&2@MkW lh- oh-jkeu fo'ofo|ky; dks tek fd;k gS A
12. vukosnd ds vuqlkj ifjoknh us vkWuykbZu QkeZ izLrqr fd;k Fkk rFkk ifjoknh ds fy, vko';d Fkk fd og ih-th- Mh-ch-,e-;k ih-Mh-,e- ,e- dk vgZrk j[krk gS ] rHkh mls ,e-ch-,- esa izos'k fn;k tk ldrk // 12 // Fkk ] tks fd vuqyXud dks ,u-,-&1 LVqMsaV fMVsYl gS ] ftlesa vkWuykbZu vkosnu gS A vukosnd }kjk ,u-,-2 ekLVj vkWQ fctusl ,MfefuLVsª'ku ls lacaf/kr gS ] izLrqr fd;k gS A ftldh dafMdk&3 esa izos'k ds fy, tks ik=rk dh 'krZ gS ] mldk mYyss[k gS vkSj ftlesa Li"V :i ls crk;k x;k gS fd tks vH;kFkhZ ih-th- Mh-ch-,e-;k ih-Mh-,e-,e- fdlh ekU;rk izkIr fo'ofo|ky; ;k mlds lerqY; ekU;rkizkIr laLFkku ls fMxzh izkIr fd;k gks ] rHkh mls ,e-ch-,- esa izos'k fn;k tkosxk A vukosndx.k dh vksj ls blh rjg MkW lh-oh-jeu ;wfuoflZVh dk v/;kns'k Øekad&91 Hkh izLrqr fd;k x;k gS ] ftldh dafMdk&10 esa lkekU; 'krksZa dk mYys[k fd;k x;k gS A blh izdkj Li"V gS fd ,e-ch-,- esa izos'k ds fy, ifjoknh dks ih-th- Mh-ch-,e-;k ih-Mh-,e-,e- vgZrk j[kuk vko';d gS A ifjoknh dh vksj ls ;g crkus dk iz;kl fd;k x;k gS fd vukosnd Øekad&1 }kjk mls vk'oklu fn;k x;k Fkk fd mls ,e-ch-,- f}rh; o"kZ esa izos'k fn;k tkosxk ] tcfd bl rF; dk [k.Mu vukosndx.k }kjk Li"V :i ls fd;k x;k gS A vukosnd Øekad&2 us ;g Li"V :i ls vfHkopu fd;k gS fd vukosnd Øekad&1 laLFkk dsoy vukosnd Øekad&2 dh vksj ls Qhl dk ladyu djrk gS ] mlds }kjk fdlh izdkj dk f'k{k.k ugha fn;k tkrk gS vkSj vukosnd Øekad&2 }kjk ;g Li"V :i ls vfHkopu fd;k x;k gS fd ifjoknh ,e-ch-,- esa izos'k ds fy, 'kS{kf.kd vgZrk ugha j[krk Fkk ] blfy, mls ijh{kk esa lfEefyr gksus dh vuqefr iznku ugha fd;k x;k gS A // 13 // 13- pwafd ;wfuoflZVh dk dk;Z ijh{kk lapkfyr djuk gksrk gS A izos'k fnyk;s tkus dk dk;Z Hkh fo'ofo|ky; dk gS vkSj ,slh fLFkfr esa ] vukosnd Øekad&1 }kjk ifjoknh dks feF;k vk'oklu nsdj mldks izos'k fnyk;k x;k gS ] ;g dFku Lohdkj ;ksX; ugha gS A 14- Regional Institute of Cooperative Management Vs Naveen Kumar Chaudhary, Shitanshu Ranjan, Anshul Saini, Anamika Singh, Nisha Aarif Faridi III (2014) CPJ 120 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd %& "9. We have perused the Bihar School Examination Board v. Suresh Prasad Sinha, (2009) 8 SCC 483, wherein it was held that statutory Board does not provide any service in the sense, the term is used in the Act and examinee is not a consumer. It was held that Board is not a service provider. In para 11 of the said judgment, it was held as under :
"The Board is a statutory authority established under the Bihar School Examination Board Act, 1952. The function of the Board is to conduct school examinations. This statutory function involves holding periodical examinations, evaluating the answer scripts, declaring the results and issuing certificates. The process of holding examinations, evaluating answer scripts, declaring results and issuing certificates are different stages of a single statutory non-commercial function. It is not possible to divide this function as partly statutory and partly administrative".
10. The learned Counsel for petitioner has also referred to the judgment of Hon'ble Apex Court titled P.T. Koshy & Anr. v. Ellen Charitable Trust & Ors., in Civil Appeal No.22532/2012, decided on 9.8.2012, wherein it was held as under :-
// 14 // "In view of the judgment of this Court in Maharshi Dayanand University v. Surjeet Kaur, 2010 (11) SCC 159, wherein this Court placing reliance on all earlier judgments has categorically held that education is not a commodity. Educational institutions are not providing any kind of service, therefore, in matter of admission, fees, etc., there cannot be a question of deficiency of service. Such matters cannot be entertained by the Consumer Forum under the Consumer Protection Act, 1986.
In view of the above, we are not inclined to entertain the special leave petition. Thus, the Special Leave petition is dismissed."
13. In a recent judgment in Civil Appeal No.697 of 2014, titled Indian Institute of Bank & Finance (IIBF) v. Mukul Srivastava, dated 17.1.2014, passed by the Hon'ble Apex Court, the Hon'ble Apex Court has also referred to the judgments reported in Bihar School Examination Board v. Suresh Prasad Sinha (supra), Maharshi Dayanand University v. Surjeet Kaur (supra) and Jagmittar Sain Bhagat v. Director Health Services, Haryana & Ors., III (2013) CPJ 22 (SC) = 2013 (10) SCC 136 holding that the student, under such circumstances, is not a 'consumer'.
15- Bihar School Examination Board & Ors. Vs. Kundan Kumar & Anr., I (2015) CPJ 97 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd %& "6. Learned Counsel for the petitioner submitted that there was no relationship of consumer and service provider between the parties, so complaint was not maintainable. He has placed reliance on the judgment of Hon'ble Apex Court in C.A. No.3911 of 2003 Bihar School Examination Board v. Suresh Prasad Sinha, VII (2009) SLT 109 = IV (2009) CPJ 34 (SC), in which it was observed as under:
// 15 // "10. The Board is a statutory authority established under the Bihar School Examination Board Act, 1952. The function of the Board is to conduct school examinations. This statutory function involves holding periodical examinations, evaluating the answer scripts, declaring the results and issuing certificates. The process of holding examinations, evaluating answer scripts, declaring results and issuing certificates are different stages of a single statutory non-commercial function.
It is not possible to divide this function as partly statutory and partly administrative. When the Examination Board conducts an examination in discharge of its statutory function, it does not offer its 'services' to any candidate. Nor does a student who participates in the examination conducted by the Board, hires or avails of any service from the Board for a consideration. On the other hand, a candidate who participates in the examination conducted by the Board, is a person who has undergone a course of study and who requests the Board to test him as to whether he has imbibed sufficient knowledge to be fit to be declared as having successfully completed the said course of education; and if so, determine his position or rank or competence vis-à-vis other examinees. The process is not therefore availment of a service by a student, but participation in a general examination conducted by the Board to ascertain whether he is eligible and fit to be considered as having successfully completed the secondary education course. The examination fee paid by the student is not the consideration for availment of any service, but the charge paid for the privilege of participation in the examination.
11. The object of the Act is to cover in its net, services offered or rendered for a consideration. Any service rendered for a consideration is presumed to be a commercial activity in its broadest sense (including professional activity or quasi- commercial activity). But the Act does not intended to cover discharge of a statutory function of examining whether a // 16 // candidate is fit to be declared as having successfully completed a course by passing the examination. The fact that in the course of conduct of the examination, or evaluation of answer-scripts, or furnishing of mark-sheets or certificates, there may be some negligence, omission or deficiency, does not convert the Board into a service-provider for a consideration, not convert the examinee into a consumer who can make a complaint under the Act. We are clearly of the view that the Board is not a 'service provider' and a student who takes an examination is not a 'consumer' and consequently, complaint under the Act will not be maintainable against the Board.
7. Aforesaid judgment makes it crystal clear that when Examination Board conducts an examination in discharge on its statutory functions involving holding periodical examinations, evaluating the answer scripts, declaring the results and issuing certificates then there is no relationship of consumer and service provider between the parties and, as such, complaint was not maintainable before District Forum. Learned Counsel for the respondent could not place any citation of Hon'ble Apex Court contrary to aforesaid judgment and in such circumstances, revision petition is to be allowed.
16- mijksDr U;k; n`"Vkar ds ifjizs{; esa ] Li"V gS fd ifjoknh us vukosnd Øekad&2@;wfuoflZVh esa ,e-ch-,- esa izos'k ysus ds fy, vkWuykbZu vkosnu fn;k Fkk ] ijarq og ,e-ch-,- esa izos'k gsrq vgZrk ugha j[krk Fkk rFkk fo'ofo|ky;] ifjoknh dk **lsok iznkrk** ugha gS vkSj ,slh fLFkfr esa ifjoknh /kkjk&2 ¼1½ ¼Mh½ miHkksDrk laj{k.k vf/kfu;e] 1986 ds varxZr **miHkksDrk** ugha gksus ls ifjoknh dk ifjokn la/kkj.kh; ugha gSA // 17 // 17- ifjoknh us ;g crkus dk iz;kl fd;k gS fd ,e-ch-,- ds vafre o"kZ esa izos'k ugha fn;s tkus ds dkj.k ls mldk o"kZ cjckn gqvk gS ] mlds nksLr 35 ls 40 gtkj :i, dek jgs gSa A bl izdj.k esa ifjoknh dh vksj ftu nksLrksa ds ukSdjh yxus vkSj 35 ls 40 gtkj :i, dekbZ djuk crk;k tk jgk gS ] mudh fu;qfDr laca/kh izek.k&i= ,oa 'kiFk&i= izLrqr ugha fd;k x;k gS A bl izdkj ifjoknh dh vksj ls bl izdj.k esa dksbZ Hkh lk{; izLrqr ugha fd;k x;k gS A vukosnd Øekad&2 }kjk Li"V :i ls crk;k x;k gS fd ,e-ch-,- ds izos'k ds fy, tks fu/kkZfjr vgZrk @ik=rk gS ] og ifjoknh /kkj.k ugha djrk Fkk ] blfy, mls izos'k ugha fn;k x;k gS ] ,slh fLFkfr esa ] ;g ugha dgk tk ldrk fd vukosnd.k us fdlh izdkj dh dksbZ lsok esa deh fd;k gS A ftyk Qksje }kjk ikfjr vkyksP; vkns'k fLFkj j[ks tkus ;ksX; ugha gSA 18- vr% [email protected] dh vihy Lohdkj fd;k tkrk gS A ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&26-02-2018 fujLr fd;k tkrk gSA ifj.kker% ifjoknh dk ifjokn fujLr fd;k tkrk gS A bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj-,l-'kekZ½ ¼Mh-ds-iksn~nkj½ ¼ujsanz xqIrk½ ¼Jhefr :fp xks;y½ v/;{k lnL; lnL; lnL;
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