State Consumer Disputes Redressal Commission
Shri Maruti Courier Service Pvt.Ltd. & ... vs Sanjay Mehta on 25 January, 2016
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izFke ry] laqnj ekdsZV] xq:}kjk ds lkeus] LVs'ku jksM] jk;iqj ¼N-x-½ 491001 3- Jh ek:rh dqfj;j lfoZl izk- fy-] 52@,] VkbZVsfu;e] izgykn uxj xkMZu ds lkeus] 100 ,Q- Vh- jksM vgenkckn 380051 [email protected]
fo:) lt; esgrk vk- Lo- ,l- ,u- esgrk] izksizkbZVj&oanuk ,aVj izkbZtsl] 'kkWi ua-&bZ@7] vkn'kZ uxj] nqxZ] rglhy o ftyk&nqxZ ¼N-x-½ 491001 -----------------mRrjoknh@ifjoknh- le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l-'kekZ] v/;{k-
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i{kdkjksa ds vf/koDrk vihykFkhZx.k dh vksj ls Jh ,- ds- feJk] vf/koDrkA mRrjoknh dh vksj ls Jh vuqjkx Bkdj] vf/koDrkA vkns'k fnukad% 25@01@2016 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k [email protected] us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k // 2 // Qksje] nqxZ ¼N-x-½ ¼ftls vkxs laf{kIr esa **ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&12@328 lat; esgrk fo:) Jh ek:fr dqfj;j lfoZl izk;osV fyfeVsM ,oa nks vU; esa ikfjr vkns'k fnukad&08-07-2015 ftlds }kjk mRrjoknh@ifjoknh ds ifjokn dks Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd vkns'k fnukad ls ,d ekg dh vof/k ds Hkhrj%& **¼v½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :Ik ls] ifjoknh dks lkeku dh dher 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ vnk djsaxsA ¼c½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :Ik ls] ifjoknh dks dqfj;j lsok gsrq iznku dh xbZ jkf'k&200@&¼nks lkS :Ik;s½ vnk djsaxsA ¼l½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :Ik ls] ifjoknh dks mDr jkf'k ij ifjokn izLrqfr fnukad&30- 01-2012 ls Hkqxrku fnukad rd 18 izfr'kr okf"kZd dh nj ls C;kt Hkh iznku djsaA ¼n½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :Ik ls] ifjoknh dks ekufld {kfriwfrZ ds :Ik esa 20]000@&¼chl gtkj :Ik;s½ vnk djsaxsA ¼b½ vukosnd dz-1] 2 ,oa 3 la;qDr ,oa vyx&vyx :Ik ls] ifjoknh dks okn O;; ds :Ik esa 10]000@&¼nl gtkj :Ik;s½ Hkh vnk djsaxsA** ls nqf[kr gksdj izLrqr fd;k gSA 02- ftyk Qksje ds le{k mRrjoknh@ifjoknh dk ifjokn laf{kIr esa bl izdkj jgk gS fd mRrjoknh@ifjoknh ds }kjk MsaVy ,oa esfMdy midj.k fodz; dj viuh ,oa vius ifjokj dh vkthfodk pyk;h tkrh gS rFkk vihykFkhZ dz-1 ,oa 2@vukosnd dz-1 ,oa 2] vihykFkhZ dz-3@ // 3 // vukosnd dz-3 dk nqxZ ,oa jk;iqj fLFkr 'kk[kk dk;kZy; gSA mRrjoknh@ ifjoknh }kjk fnukad&18-11-2011 dks vihykFkhZ dz-1@vukosnd dz-1 ds lapkyd fnfyi BDdj ds ek/;e ls 'kSy MsaVy fMiks] ch&7] lkaph dkEiysDl] cksMZ vkWfQl LdoS;j] f'kokth uxj] Hkksiky ds irs ij Hkstus gsrq ,d iklZy e; chek cqd djk;k x;k Fkk ftldk chek gksuk Fkk blh dkj.k vihykFkhZ dz-1@vukosnd dz-1 ds }kjk iklZy ds laca/k esa ?kks"k.kk@ fMDysjs'ku Hkjk;k x;k Fkk vkSj iklZy esa cqd djk;s x;s eky dk dzsfMV eseks Hkh fy;k x;k FkkA mDr lkeku dh dqy dher&1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ FkkA cqd djk, x, lkeku esa MsaV~l ,aFkksfx;j gS.M ihl 6961 ux ,oa MsaV~l ,aFkksfx;j gS.M ihl MSUV~l ,l- ih- iSdsV FkkA mDr lkeku dks xarO; rd igaqpkus gsrq vihykFkhZ dz-1@ vukosnd dz-1 }kjk 200@&¼nks lkS :Ik;s½ uxn izkIr fd;s x;s Fks rFkk cqfdax dh jlhn fnukad&19-11-2011 iznku dh xbZ ftlesa mRrjoknh@ ifjoknh dks iznku fd;k x;k MkWdsV ua-&60022 FkkA vihykFkhZx.k@ vukosndx.k }kjk iznku dh xbZ jlhn esa 18-11-2012 dh frfFk dks dkVdj 19-11-2011 fd;k x;k Fkk ftlesa mRrjoknh@ifjoknh dk gLrk{kj ugha fy;k x;k rFkk izkIr jkf'k 200@&¼nks lkS :Ik;s½ dk Hkh mYys[k ugha fd;k x;k FkkA vihykFkhZ dz-1@vukosnd dz-1 }kjk mRrjoknh@ifjoknh dks ;g fo'okl fnyk;k x;k Fkk fd Hksts tk jgs lkeku dk chek djk;k tk,xk rFkk chek laca/kh jlhn vyx ls iznku dh tkosxh rFkk [email protected] }kjk lkeku dks 07 fnuksa ds vanj xarO; rd igqapk fn;k tkosxk ijUrq mDr lkeku 10 fnuksa rd xarO; rd ugha igqqapus ij mRrjoknh@ifjoknh }kjk dbZ ckj [email protected] ls mijksDr cqfdax ds ugha igqapus dh ekSf[kd f'kdk;r dh xbZ ijUrq vihykFkhZ dz-1 ,oa 2@vukosnd dz-1 ,oa 2 }kjk dksbZ /;ku ugha fn;k x;k rc mRrjoknh@ifjoknh }kjk fnukad&07-12-2011 dks fyf[kr f'kdk;r vihykFkhZ dz-3@vukosnd dz-3 ls dh xbZ ijUrq mlds }kjk Hkh dksbZ /;ku ugha fn;s tkus ij varr% mRrjoknh@ifjoknh }kjk fnukad&11-12-2011 dks // 4 // Fkkuk izHkkjh nqxZ dks bldh f'kdk;r dh xbZA mRrjoknh@ifjoknh }kjk yxkrkj [email protected] ds dk;kZy; esa laidZ dj iklZy ds laca/k esa tkudkjh ekaxus ij [email protected] dk;kZy; esa dk;Zjr~ fnyhi BDdj }kjk mRrjoknh@ifjoknh dks iklZy ds laca/k esa ges'kk viw.kZ ,oa vyx&vyx tkudkjh nsdj xqejkg fd;k tkrk jgk rc mRrjoknh@ifjoknh }kjk vius vf/koDrk ds ek/;e ls fnukad&13-08-2012 dks [email protected] dks iathd`r lwpuk Hksth xbZ ftlds lca/k esa vihykFkhZ dz-1 ,oa 2@vukosnd dz-1 ,oa 2 }kjk dksbZ tokc ugha fn;k x;k vkSj vihykFkhZ dz-3@vukosnd dz-3 }kjk tokc esa ;g dFku fd;k x;k fd mRrjoknh@ifjoknh dks tkjh dh xbZ jlhn vihykFkhZ dz- 1@vukosnd dz-1 }kjk tkjh jlhn ugha gSA [email protected] ds mDr d`R; ls mRrjoknh@ifjoknh vR;f/kd ekufld ,oa vkfFkZd ruko ls xqtj jgk gS rFkk [email protected] dk mDr d`R; lsok esa deh] dnkpkj] vfu;ferrk ,oa vuqfpr O;kikj izFkk dk Li"V ifjpk;d gS ftlds dkj.k mRrjoknh@ifjoknh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- [email protected] us ftyk Qksje ds le{k izkjafHkd vkifRr lg fyf[kr dFku izLrqr dj ;g vfHkopu fd;k gS fd izLrqr ifjokn {ks=kf/kdkj ls ckgj gksus ds dkj.k fopkj.k ;ksX; ugha gS vkSj mRrjoknh@ifjoknh }kjk vkt fnukad rd Hkksiky Hksts tkus okys fookfnr ikjs"k.k dh dqfj;j fcy jkf'k&65@&¼iSalB :Ik;s½ vihykFkhZ dz- 1@vukosnd dz-1 dks Hkqxrku ugha fd;k gS blfy, mRrjoknh@ifjoknh] miHkksDrk laj{k.k vf/kfu;e] 1986] dh /kkjk&2 ¼1½ ¼Mh½ ds varxZr miHkksDrk dh Js.kh esa ugha vkrk gS] vr% ifjokn fujLr fd;s tkus ;ksX; gSA [email protected] dqfj;j lfoZl iznkrk gSa tks Jh ek:rh dqfj;j lfoZl izk- fy- ds uke ls lsok iznk; djrs gSaA vihykFkhZ dz- 1@vukosnd dz-1 ek:rh dqfj;j dk nqxZ fLFkr vf/kd`r QzsUpkbZth gS tks // 5 // Jh d`".k lfoZl uke ls nqxZ uxj esa dqfj;j lsok iznku djrs gSa rFkk vihykFkhZ dz-2@vukosnd dz-2 Jh ek:rh dqfj;j lfoZl dk jk;iqj fLFkr 'kk[kk dk;kZy; gS tcfd vihykFkhZ dz-3@vukosnd dz-3 mDr lfoZl dk vgenkckn fLFkr eq[;ky; gSA mRrjoknh@ifjoknh dh vksj ls ,d can iSdsV fnukad&19-11-2011 dks cqd djk;k x;k Fkk ftldk MkWdsV dzekad&60022 Fkk tks lk/kkj.k Mkd ls fcuk chek cqd djk;k x;k Fkk rFkk mDr iSdsV ds fy, fcuk chek jlhn tkjh dh xbZ Fkh rFkk jlhn esa can iSdsV esa j[kh xbZ lkexzh dk ewY; fujad crk;k x;k Fkk rFkk mlh ds vuq:Ik fuy ¼fujad½ fy[kdj jlhn tkjh dh xbZ FkhA mRrjoknh@ifjoknh QeZ ls izkIr leLr ikjs"k.k m/kkj Hksts tkrs Fks ftldk Hkqxrku ckn esa mRrjoknh@ifjoknh }kjk lqfo/kkuqlkj fd;k tkrk FkkA fookfnr ikjs"k.k Hkksiky izsf"kr djus ds fy, 65@&¼iSalB :Ik;s½ pktZ fn;k tkuk Fkk tks vkt fnukad rd mRrjoknh@ifjoknh }kjk Hkqxrku ugha fd;k x;k gSA vihykFkhZ dz-1@vukosnd dz-1 us Li"V crk fn;k Fkk fd fnukad&19-11- 2011 dks mRrjoknh@ifjoknh }kjk cqd djk;k x;k iSdsV xqe gks x;k gS ftlds fy, vihykFkhZ dz-3@vukosnd dz-3 us th- vkj- ih- jk;iqj esa mDr iklZy xqe gksus dh fjiksVZ ntZ djkbZ gS rFkk ;fn xqe'kqnk iklZy ugha feyrk gS rc ikjs"k.k jlhn ds i`"B Hkkx ij vafdr 'krksZa ds vuq:Ik vihykFkhZ dz-1@vukosnd dz-1 {kfriwfrZ djus ds fy, rRij gSA vihykFkhZ dz-1@vukosnd dz-1 }kjk th- vkj- ih- jk;iqj esa dh xbZ fjiksVZ dh izfr mRrjoknh@ifjoknh dks miyC/k djkus ds ckn mRrjoknh@ifjoknh us iqfyl Fkkuk nqxZ esa fnukad&11-12-2011 dks fjiksVZ ntZ djkbZ FkhA mRrjoknh@ifjoknh dk xqe gqvk iklZy iSdsV th- vkj- ih- jk;iqj dks vHkh rd izkIr u gksus ds dkj.k fufnZ"V iSdsV xarO; ij ugha igqap ldk gS fdUrq vihykFkhZ dz-1@vukosnd dz-1] dqfj;j daiuh dh 'krksZa ds vuq:Ik {kfriwfrZ gsrq opuc} gSA mRrjoknh@ifjoknh us iklZy xqe gksus ds ckn vuqfpr ncko cukdj [email protected] ls ,d cM+h jkf'k dh olwyh ds ykyp esa ;g ifjokn is'k fd;k gS tks vk/kkjghu ,oa // 6 // vukSfpR;iw.kZ gSA vr% mRrjoknh@ifjoknh dk ifjokn lO;; fujLr fd;k tkosA 04- iwoZ esa ftyk Qksje us fnukad&29-01-2014 dks vkns'k ikfjr djrs gq, mRrjoknh@ifjoknh ds ifjokn dks Lohdkj dj ;g vknsf'kr fd;k Fkk fd%& **1- vkns'k fnukad ls ,d ekg ds Hkhrj vukosndx.k }kjk vkosnd dks 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ vnk djsA 2- vkns'k fnukad ls ,d ekg ds Hkhrj mDr jkf'k dk Hkqxrku ugha fd;s tkus ij vkns'k fnukad&09-01-2014 ls iw.kZ Hkqxrku rd vukosndx.k] vkosnd dks 07 izfr'kr okf"kZd dh nj ls C;kt vnk djus gsrq mRrjnk;h gksxkA 3- vukosndx.k] vkosnd dks ekufld d"V gsrq 2]000@&¼nks gtkj :Ik;s½ Hkh vnk djsaA 4- vkosnd dk okn O;; 1]000@&¼,d gtkj :Ik;s½ Lohdkj fd;k tkrk gS] ftls vukosndx.k }kjk vnk fd;k tk;sxkA** mDr vkns'k ds fo:) [email protected] }kjk bl vk;ksx ds le{k vihy dzekad&,Q,@14@133 Jh ek:rh dqfj;j lfoZl izkbZOgsV fyfeVsM }kjk fnyhi BDdj ,oa nks vU; fo:) lat; esgrk lafLFkr fd;k x;k Fkk ftlesa bl vk;ksx }kjk fnukad&08-12-2014 dks vkns'k ikfjr djrs gq, ;g vknsf'kr fd;k x;k Fkk fd%& **20- vr% [email protected] }kjk izLrqr vihy Lohdkj fad;k tkrk gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&29- 01-2014 fujLr fd;k tkrk gS vkSj izdj.k ftyk Qksje dks bl // 7 // funsZ'k ds lkFk izfrizsf"kr fd;k tkrk gS fd mRrjoknh@ifjoknh vius ifjokn&i= esa ;g Li"V djs fd ek:rh dqfj;j lfoZl izk;osV fyfeVsM jk;iqj dk;kZy; ,oa ek:rh dqfj;j lfoZl izk;osV fyfeVsM vgenkckn dk lapkyd ;k izksikbZVj dkSu gS rFkk vihykFkhZ dzekad&1@vukosnd dzekad&1 Hkh ;g Li"V djs fd fnyhi BDdj us fdl gSfl;r ls tokcnkok ,oa odkyrukek esa gLrk{kj dj lR;kiu fd;k gS rFkk vihykFkhZx.k@ vukosndx.k dks fyf[kr dFku esa lR;kiu gLrk{kfjr djus esa ;k lR;kiu esa dksbZ =qfV gqvk gS rks mls Hkh lq/kkj djus dk volj iznku djsaxs vkSj mlds Ik'pkr~ mHk;i{kksa dks lquokbZ dj izdj.k dk iqu% xq.k&nks"k ij fujkdj.k djsaxsA 21- mHk;i{k dks funsZf'kr fd;k tkrk gS fd os fnukad&23-12- 2014 dks ftyk Qksje] nqxZ ds le{k mifLFkr jgsaxsA ftyk Qksje dk ewy vfHkys[k vfoyac ftyk Qksje] nqxZ dks okil Hkstk tkosA** mDr vkns'k ds mijkar ftyk Qksje }kjk vukosndx.k dh vuqifLFkfr esa fnukad&21-01-2015 dks vukosndx.k ds fo:) ,di{kh; dk;Zokgh dh xbZ Fkh ftlds fo:) fnyhi BDdj izksizkbZVj Jh d`".k lfoZl QzsUpkbZth] galjkt jhtuy eSustj Jh ek:fr dqfj;j lfoZl izk- fy- ,oa gjth HkkbZ vksMsnjk egkizca/kd ,oa izca/k funs'kd us bl vk;ksx ds le{k vihy dzekad&,Q,@15@103 fnyhi BDdj izksizkbZVj Jh d`".k lfoZl QzsUpkbZth ,oa nks vU; fo:) lat; esgrk lafLFkr fd;k Fkk ftlesa bl vk;ksx }kjk fnukad&16-04-2015 dks vkns'k ikfjr djrs gq, ;g vkns'k ikfjr fd;k x;k Fkk fd%& **08- vr% [email protected] dh vksj ls izLrqr vihy Lohdkj fd;k tkrk gSA ftyk Qksje us tks vkns'k fnukad&21-01- 2015 ds }kjk [email protected] ds fo:) ,di{kh;
dk;Zokgh fd;k gS mls fujLr fd;k tkrk gS rFkk
// 8 //
[email protected] dks ftyk Qksje ds le{k mifLFkr gksdj viuk i{k izLrqr djus gsrq vuqefr iznku fd;k tkrk gS rFkk ftyk Qksje dks ;g vknsf'kr fd;k tkrk gS fd bl vk;ksx }kjk vihy dzekad&,Q,@14@133 esa ikfjr vkns'k fnukad&08- 12-2014 dh dafMdk&20 ds vuqlkj mHk;i{k dks lquokbZ dk volj nsus ds Ik'pkr~ fof/kor~ izdj.k dk xq.k&nks"k ij fujkdj.k djsaxsA 09- mHk;i{k dks funsZf'kr fd;k x;k fd os fnukad&21@04@2015 dks ftyk Qksje] nqxZ ds le{k mifLFkr jgsaA vkns'k dh izfr vfoyac mHk;i{k dks fu%'kqYd iznku dh tkos vkSj lkFk gh ftyk Qksje dks mfpr ,oa vko';d dk;Zokgh gsrq izsf"kr fd;k tkosA** mDr vkns'k ds ifjikyu esa ftyk Qksje }kjk ek:rh dqfj;j lfoZl izk;osV fyfeVsM jk;iqj dk;kZy; ,oa vgenkckn dk lapkyd ;k izksizkbZVj dkSu gS] bl laca/k esa Li"V djus gsrq mRrjoknh@ifjoknh dks vius ifjokn&Ik= esa la'kks/ku djus rFkk vihykFkhZ dz-1@vukosnd dz-1 dks ;g Li"V djus fd fnyhi BDdj us fdl gSfl;r ls tokcnkok ,oa odkyrukek esa gLrk{kj dj lR;kiu fd;k gS rFkk vihykFkhZx.k@ vukosndx.k dks fyf[kr dFku esa lR;kiu gLrk{kfjr djus esa ;k lR;kiu esa dksbZ =qfV gqvk gS rks mls Hkh lq/kkj djus dk volj iznku djrs gq, mHk;i{kksa dks lquokbZ dj fnukad&08-07-2015 dks vkns'k ikfjr djrs gq, mRrjoknh@ifjoknh ds ifjokn dks Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS ftlds fo:n~/k ;g vihy gSA 05- mRrjoknh@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k dqfj;j jlhn fnukad&19-11-2011 (Annexure C-1)] oanuk baVjizkbZtsl dk fcy fnukad&18-11-2011 (Annexure C-2)] mRrjoknh@ // 9 // ifjoknh }kjk Jh ek:rh dqfj;j lfoZlsl izk- fyfeVsM vgenkckn dks izsf"kr i= fnukad&07-12-2011 (Annexure C-3)] mRrjoknh@ifjoknh }kjk Fkkuk izHkkjh] nqxZ dks fy[kk x;k i= fnukad&11-12-2011 (Annexure C-4)] vf/koDrk uksfVl fnukad&13-08-2012 (Annexure C-5)] iksLVy jlhn fnukad&13-08-2012 (Annexure C-6 to 8)] izkIr Lohd`fr jlhn (Annexure C-
9) rFkk vihykFkhZ dz-3@vukosnd dz-3 }kjk vf/koDrk uksfVl dk Hkstk x;k tokc fnukad&07-09-2012 (Annexure C-10) dh QksVks dkih izLrqr fd;k gSA 06- [email protected] dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k dqfj;j jlhn fnukad&19-11-2011 (Annexure R-1)] ,xzhesaV (Annexure R-2)] dqfj;j pktsZl ds Hkqxrku gsrq fof/kd lwpuk (Annexure R-
3)] [email protected] }kjk tkjh fcy ekg uoacj@2011 (Annexure R-4)] fcy ekg tqykbZ 2011 (Annexure R-5)] fcy ekg vxLr 2011 (Annexure R-6)] fcy ekg flracj 2011 (Annexure R-7)] fcy ekg vDVwcj 2011 (Annexure R-8) rFkk fnyhi BDdj }kjk th- vkj- ih- jk;iqj dks iklZy xqe gksus ckcr~ lwpuk dh QksVks dkih izLrqr fd;k gSA 07- [email protected] dh vksj ls milatkr gksus okys vf/koDrk Jh ,- ds- feJk dk ;g rdZ gS fd ftyk Qksje dk vkns'k =qfViw.kZ ,oa fof/k foijhr gSA mRrjoknh@ifjoknh }kjk dksbZ 'kqYd vnk ugha fd;k x;k Fkk vkSj O;olkf;d iz;kstu ds fy, Fkk blfy, mRrjoknh@ifjoknh miHkksDrk ugha gSA mRrjoknh@ifjoknh ;g lkfcr djus esa foQy jgk gS fd mlds }kjk tks oLrq cqd fd;k x;k Fkk mldk ewY; 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ FkkA mRrjoknh@ifjoknh }kjk iklZy cqd djrs le; ewY; ?kksf"kr ugha fd;k x;k Fkk vkSj u gh chfer FkkA ,slh fLFkfr esa tks iklZy cqd djus dh // 10 // jlhn mRrjoknh@ifjoknh dks ,u-,-1 fn;k x;k Fkk mlds i`"B Hkkx esa tks 'krZ gS mlh ds vuqlkj [email protected] {kfriwfrZ ds fy, nkf;Rok/khu gSaA ;fn okLro esa mRrjoknh@ifjoknh }kjk tks oLrq cqd fd;k x;k Fkk mldk ewY; ?kksf"kr djrk rks mRrjoknh@ifjoknh ls ml vuqlkj jde izkIr fd;k x;k gksrkA tcfd tks jlhn iznku fd;k x;k gS mlesa mldk mYys[k ugha gS vkSj ,slh fLFkfr esa ftyk Qksje us tks {kfriwfrZ dh jkf'k fnykbZ gS og iw.kZr% =qfViw.kZ gSA vr% [email protected] dh vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA [email protected] dh vksj ls Bharathi Knitting Company Vs. DHL Worldwide Express Courier Division of Airfreight Ltd. (1996) 4 Supreme Court Cases 704 dk voyacu fy;k gSA 08- mRrjoknh@ifjoknh dh vksj ls milatkr gksus okys vf/koDrk Jh vuqjkx Bkdj dk ;g rdZ gS fd mRrjoknh@ifjoknh us tks ifjokn izdj.k dzekad&328@12 lafLFkr fd;k Fkk mlesa ftyk Qksje us fnukad&29-01-2014 dks vkns'k ikfjr fd;k Fkk ftlds fo:) bl vk;ksx ds le{k vihy dzekad&14@133 lafLFkr fd;k x;k Fkk] mlesa vk;ksx }kjk mHk;i{k dks funsZf'kr fd;k x;k Fkk vkSj ftlds ifjisz{; esa mRrjoknh@ifjoknh us vius ifjokn&i= esa la'kks/ku djrs gq, vihykFkhZ dz-2 ,oa 3@vukosnd dz-2 ,oa 3 ds laca/k esa Li"V :i ls mYysf[kr fd;k Fkk fd lapkyd] galjkt vk- Jh fd'kksj HkkbZ rFkk ps;jesu@eSusftax Mk;jsDVj jke eksdfj;k mYysf[kr fd;k Fkk ijUrq vihykFkhZx.k@ vukosndx.k us bl vk;ksx ds funsZ'k ds vuqlkj mYysf[kr ugha fd;k fd fnyhi BDdj us fdl gSfl;r ls fyf[kr dFku esa gLrk{kj dj lR;kfir fd;k gS vkSj bl izdkj [email protected] }kjk bl vk;ksx ds vkns'k dk ikyu ugha fd;k x;k gSA Jh vuqjkx Bkdj vf/koDrk dk ;g Hkh rdZ gS fd [email protected] }kjk ftyk Qksje ds le{k // 11 // volj nsus ds Ik'pkr~ Hkh xq.k&nks"k ij rdZ ugha fd;k x;k vfirq [email protected] vf/koDrk }kjk ftyk Qksje ij ncko cuk;k x;k fd igys izkjafHkd vkifRr ij rdZ lqusa mlds Ik'pkr~ xq.k&nks"k ij rdZ lqusaA tcfd vk;ksx }kjk xq.k&nks"k ij fujkdj.k djus gsrq vknsf'kr fd;k x;k Fkk vkSj bldh iqf"V [email protected] ds vihy Kkiu dh dafMdk&9 ls gksrk gS vkSj blls Li"V gS fd vihykFkhZx.k@ vukosndx.k }kjk vk;ksx ds funssZ'k dk ikyu ugha fd;k x;k gSA ftyk Qksje us tks vkns'k ikfjr fd;k gS og fof/kor~ ikfjr vkns'k gS] mlesa fdlh izdkj ds gLr{ksi dh vko';drk ugha gSA vr% [email protected] dh vihy fujLr fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k ;Fkkor~ j[kk tkosA 09- geus mHk;i{k ds fo)ku vf/koDrkvksa dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k dk Hkh ifj'khyu fd;kA 10- ftyk Qksje us ifjokn izdj.k dzekad&328@2012 esa fnukad&29- 01-2014 dks vkns'k ikfjr fd;k Fkk] mlds fo:) vihykFkhZx.k@ vukosndx.k us vihy dzekad&14@133 bl vk;ksx ds le{k izLrqr fd;k Fkk ftlesa mRrjoknh@ifjoknh dh vksj ls ;g vk{ksi fd;k x;k Fkk fd vihy l{ke O;fDr }kjk izLrqr ugha fd;k x;k gS vkSj fnyhi BDdj vf/kd`r O;fDr ugha gS vkSj vihykFkhZ dz-2 ,oa 3@vukosnd dz-2 ,oa 3 }kjk mls vf/kd`r ugha fad;k x;k gSA ,slh fLFkfr esa vihy pyu ;ksX; ugha gS vkSj ml vkifRr ds ifjizs{; esa fujkdj.k djrs gq, [email protected] }kjk izLrqr vihy dks Lohdkj djrs gq, izdj.k ftyk Qksje dks bl funsZ'k ds lkFk izfrizsf"kr fd;k x;k Fkk fd%& **20- vr% [email protected] }kjk izLrqr vihy Lohdkj fad;k tkrk gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&29- // 12 // 01-2014 fujLr fd;k tkrk gS vkSj izdj.k ftyk Qksje dks bl funsZ'k ds lkFk izfrizsf"kr fd;k tkrk gS fd mRrjoknh@ifjoknh vius ifjokn&i= esa ;g Li"V djs fd ek:rh dqfj;j lfoZl izk;osV fyfeVsM jk;iqj dk;kZy; ,oa ek:rh dqfj;j lfoZl izk;osV fyfeVsM vgenkckn dk lapkyd ;k izksikbZVj dkSu gS rFkk vihykFkhZ dzekad&1@vukosnd dzekad&1 Hkh ;g Li"V djs fd fnyhi BDdj us fdl gSfl;r ls tokcnkok ,oa odkyrukek esa gLrk{kj dj lR;kiu fd;k gS rFkk vihykFkhZx.k@ vukosndx.k dks fyf[kr dFku esa lR;kiu gLrk{kfjr djus esa ;k lR;kiu esa dksbZ =qfV gqvk gS rks mls Hkh lq/kkj djus dk volj iznku djsaxs vkSj mlds Ik'pkr~ mHk;i{kksa dks lquokbZ dj izdj.k dk iqu% xq.k&nks"k ij fujkdj.k djsaxsA 21- mHk;i{k dks funsZf'kr fd;k tkrk gS fd os fnukad&23-12- 2014 dks ftyk Qksje] nqxZ ds le{k mifLFkr jgsaxsA ftyk Qksje dk ewy vfHkys[k vfoyac ftyk Qksje] nqxZ dks okil Hkstk tkosA** 11- mDr vkns'k ds ifjizs{; esa mRrjoknh@ifjoknh }kjk vihykFkhZ dz-2 ,oa 3@vukosnd dz-2 ,oa 3 ds laca/k esa tkudkjh izLrqr fd;k x;k gS ijUrq [email protected] }kjk fnyhi BDdj ds laca/k esa dksbZ Li"Vhdj.k bl vk;ksx ds vkns'k ds ifjizs{; esa ugha fn;k x;k gS ijUrq mRrjoknh@ifjoknh us vius ifjokn&Ik= dh dafMdk&5 esa ;g vfHkopu fd;k gS fd **[email protected] ds dk;kZy; ls laidZ dj iklZy ds laca/k esa tkudkjh ekaxus ij [email protected] ds dk;kZy; esa dk;Zjr~ fnyhi BDdj uked O;fDr }kjk mRrjoknh@vkosnd dks iklZy ds laca/k esa ges'kk viw.kZ ,oa vyx&vyx tkudkjh nsdj xqejkg fd;k tkrk jgk gSA** bl izdkj ifjokn&i= ds ifj'khyu ls Li"V gS fd mRrjoknh@ifjoknh us fnyhi BDdj dks vihykFkhZ dz-1@vukosnd dz-1 // 13 // dk Mk;jsDVj crkrs gq, mls ,xzhesaV ds vuqlkj vihykFkhZ dz-3@vukosnd dz-3 dk QzaspkbZth crk;k gSA [email protected] dh vksj ls Jh ih- ,l- pkSgku vf/koDrk us tks odkyrukek izLrqr fd;k gS ml odkyrukek esa rhu O;fDr;ksa dk gLrk{kj gS ftlesa galjkt rFkk fnyhi BDdj dk gLrk{kj izdV gks jgk gS rFkk Jh ek:rh dqfj;j dh vksj ls fdlh izksizkbZVj dk gLrk{kj gksuk izdV gS vkSj mRrjoknh@ifjoknh us tks bl vk;ksx ds funsZ'k ds ifjizs{; esa vihykFkhZ dz-2@vukosnd dz-2 ds laca/k esa Li"V :Ik ls crk;k gS fd galjkt vihykFkhZ dz-2@vukosnd dz-2 ds jk;iqj dk;kZy; dk lapkyd gS rFkk vihy Kkiu ds lkFk tks odkyrukek izLrqr gS mlesa Hkh galjkt ds gLrk{kj gSa rFkk fnyhi BDdj dk Hkh gLrk{kj gS vkSj fnyhi BDdj dks mRrjoknh@ifjoknh Lo;a us QzsapkbZth vkSj Mk;jsDVj crk;k gSA bl izdkj ;g vihy l{ke O;fDr }kjk lafLFkr fd;k x;k gS vkSj dsoy bl dkj.k ls fd [email protected] us fnyhi BDdj ds laca/k esa dksbZ Li"Vhdj.k ugha fn;k gS] mlds vk/kkj ij vihy dh iks"k.kh;rk ij dksbZ izHkko ugha iM+rk gSA 12- mRrjoknh@ifjoknh us vius ifjokn&i= dh dafMdk&2 esa ;g vfHkopu fd;k gS fd **vukosnd dz-1 }kjk vkosnd ls iklZy ds laca/k esa ?kks"k.kk@fMDysjs'ku Hkjk;h x;h Fkh rFkk vkosnd ls iklZy esa cqd djk;s x;s eky dk dszfMV eseks Hkh fy;k x;k Fkk ftlds vuqlkj mldh dher 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ FkkA** blds [k.Mu esa [email protected] }kjk ;g vfHkopu fd;k x;k gS fd **fnukad&18-11-2011 dks ifjoknh }kjk vukosnd dk;kZy; ls 'kSy MsaVy fMiks ch@7 lkaph dkEiysDl cksMZ vkWfQl] LDos;j] f'kokth uxj Hkksiky esa ,d iklZy dher 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ e; chek cqd djk;k x;k Fkk vkSj mlesa tks cqd djk;k x;k oLrq gS mldk mYys[k gS**] ls badkj fd;k gS vkSj ;g vfHkopu fd;k gS fd **ifjoknh // 14 // }kjk ,d can iSdsV fnukad&19-11-2011 dks fn;k x;k Fkk ftldk MkWdsV dzekad&60022 Fkk vkSj lk/kkj.k Mkd ls fcuk chek djk, fn;k x;k Fkk vkSj tkjh dh xbZ jlhn esa can iSdsV esa j[kh xbZ lkexzh dk ewY; fujad crk;k x;k FkkA** gkykafd mRrjoknh@ifjoknh dh vksj ls ,d VSDl buokW;l rFkk fnukad&07-12-2011 dks tks Jh ek:rh dksfj;j lfoZl izkbZosV fyfeVsM dks fy[ks x, i= dks layXu fd;k x;k gS ftlesa cqd fd, x, oLrq dk ewY; 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ crk;k x;k gSA ijUrq vc ;g ns[kuk gS fd D;k okLro esa mRrjoknh@ifjoknh us mDr ewY; dh ?kks"k.kk oLrq dks cqd djrs le; fd;k Fkk\ 13- Bharathi Knitting Company vs. DHL Worldwide Express Courier Division of Airfreight Ltd. (Supra) Eksa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "6. It is true that the limit of damages would depend upon the terms of the contract and facts in each case. In Anson's Laws of Contract, 24th Edn. At p. 152, on exemption clause with regard to notice of a printed clause, it was stated that a person who signs a document containing contractual terms is normally bound by them even though he has not read them, and even though he is ignorant of their precise legal effect. But if the document is not signed, being merely delivered to him, then the question arises : whether the terms of the contract were adequately brought to his notice ? The terms of the contract have elaborately been considered and decided. The details thereof are not necessary for us to pursue. It is seen that when a person signs a document which contains certain contractual terms, as rightly pointed out by Mr. R.F. Nariman, learned Senior Counsel, that normally parties are bound by such contract; it is for the party to establish exception in a suit. When a party to the contract disputes the binding nature of the singed document, it is for him to prove the // 15 // terms in the contract or circumstances in which he came to sign the documents need to be established. The question we need to consider is whether the District Forum or the State Commission or the National Commission could go behind the terms of the contract ? It is true, as contended by M.N. Krishnamani, that in an appropriate case, the Tribunal without trenching upon acute disputed question of facts may decide the validity of the terms of the contract based upon the fact situation and may grant remedy. But each case depends upon its own facts. In an appropriate case where there is an acute dispute of facts necessarily the tribunal has to refer the parties to original civil court established under the CPC or appropriate State law to have the claims decided between the parties. But when there is a specific term in contract, the parties are bound by the terms in the contract."
14. Indrapuri Express Courier Pvt. Ltd. vs. Allied Business Corporation, IV (2007) CPJ 165 (NC) Eksa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "3. Submission advanced by Mr. Ajit S. Bhasme for petitioner is that the value of parcel as Rs.42,000 was not pre-declared nor the parcel was got insured for that estimated value by the respondent. Terms contained in the receipt filed along with the affidavit of Shyam Sunder R. Kalantri, Managing Director of petitioner constituted a contract between the parties. Liability for loss of the parcel in question under the terms was restricted to Rs.50. In support of the submission, strong reliance was placed on the decision in Bharathi Knitting Company v. DHL Worldwide Express Courier Division of Airfreight Ltd., II (1996) CPJ 25 (SC). Under the said receipt the liability for loss of a booked parcel is limited to Rs.50 only. Said decision supports the submission in regard to the liability of petitioner being restricted only upto Rs.50/- in this case. Amount as awarded by the District Forum includes the value of booked parcel as Rs.42,000 which is to be reduced to Rs.50. Order passed by the State // 16 // Commission, thus, deserves to be modified to that extent. Interest will be payable on this modified amount. Order accordingly."
15. M/s. Desk to Desk Courier & Cargo vs. Kerala State Electronics Development Corporation Ltd., 2004 (1) CPR 114 (NC), Eksa ekuuh; jk"Vªh;
vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "where printed terms and conditions on consignment note signed by consumer restricted the liability of corrier to Rs.100/- per consignment, corrier could not be made liable for loss of consignment during transit to any amount more than Rs.100/-".
16- bl izdj.k esa mRrjoknh@ifjoknh ds }kjk ,usD'pj ,&1 rFkk [email protected] }kjk ,usD'pj ,u,&1 ds :Ik esa jlhn dks is'k fd;k x;k gS ftlds vuqlkj mRrjoknh@ifjoknh }kjk 1kg 50gm oLrq cqd fd;k x;k FkkA mRrjoknh@ifjoknh ds vuqlkj mlus cqd fnukd&18- 11-2011 dks fd;k Fkk ftls vihykFkhZ dz-1@vukosnd dz-1 }kjk dkVdj fnukad&19-11-2011 fd;k x;k gS vkSj jlhn ds ifj'khyu ls Li"V gS fd mlesa igys fnukad&18-11-2011 dh frfFk vafdr gS ftls dkVdj 19-11- 2011 fd;k x;k gS ijUrq bl jlhn esa fMlfdzI'ku rFkk ewY; fujad fd;k x;k gS vkSj bl izdkj mRrjoknh@ifjoknh }kjk oLrq tks cqd fd;k x;k Fkk] mlds dqy ewY; dh ?kks"k.kk fd;k tkuk izdV ugha gksrk gSA ;fn okLro esa mRrjoknh@ifjoknh tc 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ ds ewY; dh oLrq dks cqd fd;k Fkk rks tks ,usD'pj ,&1 dh jlhn fn;k x;k gS vkSj mlesa tks otu fy[kk x;k Fkk] mlh ds lkFk esa mlds ewY; dk mYys[k fd;k tkrk ;k ewY; dk fooj.k izLrqr fd;k tkrkA mRrjoknh@ifjoknh dh vksj ls ;g crkus dk iz;kl fd;k x;k gS fd [email protected] }kjk ?kks"k.kk HkjokbZ xbZ Fkh ijUrq mDr ?kks"k.kk mRrjoknh@ifjoknh }kjk izLrqr ugha fd;k x;k gS vkSj u gh mls // 17 // izLrqr djkus dh dk;Zokgh dh xbZ gSA ,slh fLFkfr esa tks ,usD'pj ,u,&1 dh jlhn ds i`"B Hkkx esa tks 'krZ mYysf[kr gS] mlh 'krZ ds vuq:Ik gh mRrjoknh@ifjoknh {kfriwfrZ ikus dk vf/kdkjh gS vkSj ml jlhn ds 'krZ dzekad&2 esa ;g mYysf[kr gS fd%& "2. In case of loss, theft, damage and mishandling of booked consignment maximum liability of the Company/Franchisee .......not be exceeding to the sum equivalent to ten times of courier charges for uninsured documents and five times of courier charges for uninsured parcels, in any case."
bl izdkj mRrjoknh@ifjoknh }kjk tks jkf'k tek fd;k x;k gS mldk 10 xquk gh Hkqxrku izkIr djus dk vf/kdkjh gS vkSj mRrjoknh@ifjoknh ds vuqlkj mlus oLrq cqd djrs le; 200@&¼nks lkS :Ik;s½ vnk fd;k Fkk blfy, 200@&¼nks lkS :Ik;s½ dk 10 xquk tks fd 2]000@&¼nks gtkj :Ik;s½ gksrk gS] gh izkIr djus dk vf/kdkjh gS u fd 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ izkIr djus dk vf/kdkjh gSA 17- ftyk Qksje us mRrjoknh@ifjoknh dks [email protected] ls 20]000@&¼chl gtkj :Ik;s½ ekufld {kfriwfrZ ds :Ik esa vkSj 10]000@&¼nl gtkj :Ik;s½ okn O;; ds :Ik esa fnyk;k gSA pwafd mRrjoknh@ifjoknh us ifjokn&i= esa of.kZr vuqlkj oLrq dks cqd fd;k tkuk crk;k gS vkSj og xarO; LFkku ij ugha igWqapk Fkk] mls ns[krs gq, ftyk Qksje us tks ekufld ihM+k ds fy, {kfriwfrZ fnyk;k gS og iw.kZr% mfpr gSA mlh izdkj tks okn O;; ds fy, jkf'k fnyk;k gS] og Hkh mfpr gSA tgka rd C;kt dk laca/k gS] ftyk Qksje us 18 izfr'kr okf"kZd C;kt dh nj ls tks C;kt fnyk;k gS] og vf/kd gSA gekjs er ls tks 2]000@&¼nks gtkj :Ik;s½ {kfriwfrZ fnyk;s tkus dk vkns'k fn;k tk jgk gS ml ij ifjokn izLrqfr fnukad&30-10-2012 ls vnk;xh fnukad rd 09 // 18 // izfr'kr okf"kZd C;kt dh nj ls C;kt fnyk;k tkuk mfpr gksxk rFkk ftyk Qksje us tks 200@&¼nks lkS :Ik;s½ okil fd;s tkus dk vkns'k fd;k gS og Hkh ;Fkkor~ j[ks tkus ;ksX; gSA 18- mijksDr foospuk ds ifjizs{; esa ftyk Qksje }kjk ikfjr vkyksP; vkns'k =qfViw.kZ gS vkSj fLFkj j[ks tkus ;ksX; ugha gSA 19- vr% [email protected] dh vksj ls izLrqr vihy vkaf'kd :Ik ls Lohdkj fd;k tkrk gS vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&08-07-2015 esa ;g la'kksf/kr djrs gq, vknsf'kr fd;k tkrk gS fd [email protected] la;qDr ,oa i`Fkd&i`Fkd :Ik ls mRrjoknh@ifjoknh dks 1]07]200@&¼,d yk[k lkr gtkj nks lkS :Ik;s½ ds LFkku ij ek= 2]000@&¼nks gtkj :Ik;s½ vnk djsaxs rFkk mDr 2]000@&¼nks gtkj :Ik;s½ ij ifjokn izLrqfr fnukad&30-10-2012 ls ysdj jde dh vnk;xh fnukad rd 09 izfr'kr okf"kZd dh nj ls C;kt vnk djsaxsA ftyk Qksje }kjk ikfjr vU; vkns'k dh iqf"V djrs gq, mls ;Fkkor~ j[kk tkrk gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼lqJh fguk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsanz xqIrk½ v/;{k lnL;k lnL; lnL;
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