State Consumer Disputes Redressal Commission
Rajeev Palliwal Deailor Palliwal ... vs Pradeep Kumar Saini S/O Ram Parkash Soni on 11 October, 2022
jktLFkku jkT; miHkksDrk fookn izfrrks"k vk;ksx] t;iqj vihy la[;k%& 15@2019 jktho ikYyhoky mQZ jktw iYyhoky] vf/kd`r ghjks eksVj lkbfdy Mhyj iYyhoky eksVlZ mnsbZ eksM+] xaxkiqj flVh] ftyk lokbZek/kksiqj jktLFkku 3222011 vihykFkhZ@foi{kh cuke 01- iznhi dqekj lksuh iq= Jh jke izdk'k lksuh] tkfr Lo.kZdkj] egklfpo jkstxkj ;qok lfefr jft0 dzekad 148@2010&11] fuoklh@eq[;ky;] lSfud uxj] xaxkiqj flVh] ftyk lokbZek/kksiqjA 02- iou eqatky pS;jesu izcU/kd funs'kd vkSj eq[; dk;Zdkjh vf/kdkjh ¼lhbZvks½ dkWjiksjsV vkSj iathd`r dk;kZy; ghjks eksVksdkiZ fy0] 34 lkeqnkf;d dsUnz clar yksd clar fcgkj] ubZ fnYyh 110057 izR;FkhZx.k le{k %& ekuuh; lqJh mfeZyk oekZ] lnL; ¼U;kf;d½ ekuuh; Jherh 'kksHkk flag ¼lnL;½ mifLFkr%& 01- vihykFkhZ@izR;FkhZ la[;k 1 vf/koDrk Jh xksiky 'kkL=h 02- izR;FkhZ@ifjoknh dh vksj ls dksbZ ugha 03- izR;FkhZ@foi{kh la[;k 2 vf/koDrk Jh vt;jkt VkWfV;k fu.kZ; fnukad%& 11 vDVwcj] 2022 }kjk%& lqJh mfeZyk oekZ] lnL; ¼U;kf;d½ 01- ;g vihy vihykFkhZ@foi{kh la[;k 1 us ftyk miHkksDrk fookn izfrrks"k vk;ksx lokbZek/kksiqj ds ifjokn la0 439@2017 2 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU; vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 iznhi dqekj lksuh cuke jktho iYyhoky ,oa vU; esa ikfjr vkns'k fn0 30-11-2018 ls O;fFkr gksdj is'k dh gSA 02- la{ksi esa ifjokn ds rF; bl izdkj gS fd ifjoknh vius ifjokj ds lkFk fnukad 15-5-16 dks foi{kh la- 1 ds 'kks:e ij x;k rFkk foi{kh la- 1 ls 51000@&:- esa eksVjlkbfdy ,p ,Q MhyDl LekVZ dz; dh rFkk ifjoknh dks fnukad 15-5-16 dks gh foi{kh la-1 us fcy fn;k vkSj ,d fcy tSlh jlhn nh ftlds lEca/k esa foi{kh la- 1 us dgk fd tc rd nwljh jlhn ugha fn[kkvksxs rc rd eksVj lkbfdy ugha nh tk;sxhA bl jlhn ij fnukad 16-5-16 dk ftdz gSA fnukad 16-5-16 dks foi{kh la- 1 }kjk ifjoknh dks eksVj lkbfdy nh xbZ rFkk foi{kh la- 1 ds deZpkfj;ksa us ifjoknh ls dgk fd tks igys fn;k Fkk og dPpk fcy Fkk ml fcy ls MhVhvks lokbZ ek/kksiqj ls jftLVªs'ku ugha gks ik;sxk vkSj u gh chek gks ik;sxkA 03- fnukad 17-5-16 dks foi{kh la- 1 ds deZpkfj;ksa us ifjoknh ,oa mlds ifjokj okyksa dks fcy ns fn;k ysfdu ml fcy esa 44034@&:- dk gh fcy cuk Fkk A ifjoknh us dgk fd 51000@&:- fn;s gSa rks 44034@&:- dk gh fcy D;ksa fn;k tk jgk gS rks foi{kh la- 1 ds deZpkfj;ksa us dgk fd ckdh ds iSlksa dh feBkbZ [kk;saxsA ifjoknh us Loa; us mDr okgu vkj ts 25 ,l,e 8726 dk jftLVªs'ku ,oa chek vius Lrj ij djk;k gS ftldh jkf'k Hkh ifjoknh }kjk gh vnk dh xbZ gSA foi{kh la - 1 us ifjoknh ls 6966@&:- vf/kd olwy dj fy;s gSA bls foi{khx.k dk lsoknks"k crkrs gq, ifjokn esa of.kZr vuqrks"k pkgk gSA 04- foi{kh la- 1 dh vksj ls tokc esa dFku fd;k fd fnukad 15-5-16 dks ifjoknh foi{kh ds 'kks:e ij vk;k rFkk eksVj lkbfdy ,p,Q MhyDl LekVZ dh dher iwNh tks foi{kh la- 1 us 44034@&:0 crk;s Fks] rFkk ,slsflfjt dh dher 2000@&:-
,d o"kZ dk chek 1489@&:0 jftLVsª'ku o uEcj IysV dk 3480@&:- dqy 51000@&:- dh eksVj lkbfdy gksxh vkSj ;fn 3 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU; vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 ifjoknh vius Lrj ij jftLVªs'ku o chek djk;sxk rks bldk [kpkZ de dj fn;k tk;sxkA rks ifjoknh us jftLVªs'ku o chek lfgr [kpZ dh jde larq"V gksdj 51000@&:- vnk fd;s ftldh 16-5-16 dks jlhn nh vkSj eksVj lkbfdy fMyojh ds fy, nh xbZA fnukad 17-5-16 dks eksVj lkbfdy e; fcy rFkk chek ikfylh dh izfr ds lkFk ifjoknh dks nh xbZA ifjoknh }kjk eksVj lkbfdy jftLVªs'ku ds fy, 3 QksVks izfr;kW miyC/k djk;h jftLVªs'ku QkeZ ij gLrk{kj fd;s vkSj jftLVsª'ku chek djkus dh ftEesnkjh foi{kh la- 1 }kjk yh xbZA foi{kh la- 1 us eksVjlkbfdy ds jftLVªs'ku ds fy, ifjoknh }kjk fn;s x;s QkeZ QksVks o vU; nLrkost ,tsUV dks miyC/k djk;s vkSj eksVj lkbfdy dk chek foi{kh la- 1 }kjk djk;k x;k ftldk fizfe;e 1489@&:- foi{kh la- 1 }kjk vnk fd;k x;k rFkk MhVhvks lokbZek/kksiqj ds ;gkWa jftLVsª'ku foi{kh la- 1 ds ,tsUV }kjk djk;k x;k ftlds }kjk gh lHkh dk;Zokgh dh xbZ gS vkSj Qhl tek djk;h gSA 05- ifjoknh us mDr okgu ds jftLVªs'ku dh izfr vius gLrk{kj dj foi{kh la- 1 ds ikl ls izkIr dh gSA ;fn ifjoknh }kjk Lo;a jftLVªs'ku djk;k tkrk rks ifjoknh foi{kh la- 1 ds jftLVj ij izek.ki= ds gLrk{kj ugha djrkA bl izdkj lHkh [kpZ feykdj 51000@& izkIr fd;s gSa dksbZ vfrfjDr jkf'k ifjoknh ls izkIr ugha dh gS A ftyk ifjogu vf/kdkjh lokbZ ek/kksiqj }kjk nh xbZ lwpuk vuqlkj Hkh jftLVsª'ku dh dk;Zokgh foi{kh la- 1 ds vfHkdrkZ }kjk gh dh xbZ FkhA foi{kh la- 1 dk dksbZ lsoknks"k gksuk ugha crkrs gq, tokc esa ifjokn e; gtkZ [kpkZ [kkfjt djus dk fuosnu fd;k gSA 06- foi{kh la[;k 2 ckotwn rkehy mifLFkr ugha gksus ij mlds fo:) ,d i{kh; dk;Zokgh vey esa yk;h x;h gSA 07- fo)ku vf/koDrk vihykFkhZ us vihy esa vafdr rF;ksa dks nkSjkus cgl nkSgjk;k gSA izR;FkhZ la[;k 1 ckotwn rkehy mifLFkr ugha vk;k gSA izR;FkhZ la[;k 2 us ;g rdZ fn;k gS fd mlds 4 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU; vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 fo:) ifjokn [kkfjt fd;k tk pqdk gS ,oa og Qksjey i{kdkj gSA 08- geusa mHk; i{kksa dks lquk ,oa i=koyh dk voyksdu fd;k ,oa fo)ku ftyk vk;ksx ds vkns'k dk /;kuiwoZd voyksdu fd;kA 09- ifjoknh vius ifjokn esa eq[; :i ls ;g dFku djds vk;k gS fd og vihykFkhZ ls fnukad 15-05-2016 dks ,d eksVjlkbZfdy [kjhnus x;k Fkk o fnukad 16-05-2016 dks eksVj lkbZfdy [kjhnh ftlds 51]000@&:- ys fy;s tc fd 44]034@&:- dk gh fcy fn;k tc fd ifjoknh us Lo;a us vius bl okgu la[;k vkj-ts- 25 ,l,e 8726 dk jftLVªs'ku o chek djok;k Fkk foi{kh la[;k 1 us bldh jkf'k vnk ugha dh Fkh bl izdkj foi{kh la[;k 1 us 6966@&:- mlls vf/kd olwy dj fy;sA 10- foi{kh la[;k 1 ds tokc esa ;g vafdr gS fd ifjoknh us mDr eksVjlkbZfdy dh dher iwNh rks mlus 44]034@&:- crk;h Fkh vkSj ,slfs lfjt dh dher 2000@&:- ,d o"kZ dk chek 1489@&:- jftLVªs'ku o uacj IysV dk 3480@&:- ;kfu dqy 51]000@&:- [kpkZ crk;k Fkk ,oa ;fn ifjoknh vius Lrj ij jftLVªs'ku o chek djok;sxk rks mldk [kpkZ de dj fn;k tk;sxk ;g dFku fd;k Fkk ,oa jftLVªs'ku rFkk okgu dk chek vihykFkhZ }kjk fd;k x;k ,oa mDr okgu esa ,lsljht Mkyh xbZA bl izdkj 51]000@&:- dh jkf'k lgh olwy dh x;h FkhA 11- bl izdkj bl izdj.k esa eq[; fookn ;gh gS fd 51]000@&:- dh jkf'k ifjoknh@izR;FkhZ la[;k 1 ls tks yh x;h og mldh eksVj lkbZfdy jftLVªs'ku ,oa chek jkf'k rFkk ,lsljht dks 'kkfey djrs gq, yh x;h ,oa D;k mDr okgu dk jftLVªs'ku ,oa chek vihykFkhZ@foi{kh la[;k 1 }kjk djok;k x;k ;k ifjoknh Lo;a us djok;k \ 12- bl laca/k esa i=koyh ij fnukad 18-10-2018 dk ftyk ifjogu vf/kdkjh] lokbZek/kksiqj dk i= dzekad 4404 izLrqr fd;k 5 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU; vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 x;k gS ftlesa mDr eksVj lkbZfdy dk jftLVªs'ku fdlds }kjk djok;k x;k bl laca/k esa vihykFkhZ dks ,d i= fy[kk x;k gS mlesa ;g mYys[k gS fd iwoZ esa ifjoknh iznhi dqekj lksuh dks tks lwpuk miyC/k djok;h Fkh] og ifjogu vf/kdkjh ds vodk'k ij gksus ds dkj.k ifjogu fujh{kd }kjk tkudkjh ds vHkko esa djok;h Fkh fd mDr okgu dk jftLVªs'ku ifjoknh@izR;FkhZ la[;k 1 }kjk djok;k x;k FkkA tc fd fjdkMZ dh tkWap djus ij ;g ik;k fd okgu dk iath;u vihykFkhZ ds izfrfuf/k }kjk gh djok;k x;k gSA bl izdkj ;g i= ftyk ifjogu vf/kdkjh] ftyk lokbZ ek/kksiqj ds ;gkWa ls tkjh ugha gqvk gS ,slh dksbZ vkifRr ifjoknh@ izR;FkhZ la[;k 1 us vkdj ugha dh gSA blds lkFk gh ftyk ifjogu vf/kdkjh ds fjdkMZ dh QksVks izfr Hkh izLrqr dh x;h gS fd ftlesa 785 uacj ij iznhi dqekj ds uke dk vadu gS ,oa mlesa iznhi dqekj ds gLrk{kj gS mDr fjdkMZ jftLVªs'ku ls lacfa /kr ugha gksdj vU; fdlh rF;kas ls lacaf/kr gS bl ckr dks ifjoknh us lkfcr ugha fd;k gSA 13- vr% fo)ku ftyk eap dk ;g fu"d"kZ fd mDr fjdkMZ esa ifjoknh ds gLrk{kj jftLVªs'ku izek.k&i= izkIr djus ds lac/a k esa gh gS ,slk Li"V ugha gqvk gS ekuus ;ksX; ugha gSA 14- ifjogu foHkkx us ,d vf/kd`r nLrkost izLrqr fd;k gS mldks [k.Mu djus dk Hkkj ifjoknh@izR;FkhZ la[;k 1 ij Fkk ijUrq mlus fdlh Hkh lk{; ls ;g lkfcr ugha fd;k gS fd mDr nLrkost ij gLrk{kj jftLVªs'ku izek.k&i= izkIr djus ls lacaf/kr ugha gksdj vU; fdlh rF; ds lac/a k esa fd;s x;s gSA bl izdkj jftLVªs'ku izek.k&i= vihykFkhZ dh vksj ls djok;k tkuk o mldh Qhl vihykFkhZ dh vksj ls 3406@&:-fn;k tkuk lkfcr gS ftlds lac/a k esa MhVhvks lokbZek/kksiqj dh jlhn la[;k vkj,y31391 i=koyh ij miyC/k gSA 15- vc ge chek ikfylh dk voyksdu djs rks mlesa mDr chek ikfylh djokus okys ,tsUV dk uke **ghjks dkjiksjsV lfoZl izkbZosV fyfeVsM** vafdr gS ,oa ;g ikfylh 17-05-2016 ls izkjEHk 6 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU;
vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 gqbZ gS rFkk bl ikfylh esa ;g vadu gS fd ikfylh ds fjU;woy ds fy, ikYyhoky eksVlZ ¼;kuh vihykFkhZ½ ls lEidZ fd;k tkosaA ;fn ifjoknh Lo;a }kjk mDr ikfylh djok;h tkrh rks ,tsUV dk uke **ghjks dkWjiksjsV lfoZl izkbZosV fyfeVsM** ugha gksrk uk gh iYyhoky eksVlZ ls lEidZ djus gsrq blesa vadu gksrkA bl izdkj mDr ikfylh djokus ds isVs 1489@&:- vnk fd;s gS tks vihykFkhZ }kjk vnk fd;k tkuk izekf.kr gSA blds vfrfjDr ,lsflfjt ds [kpZ ds lac/a k esa ,d QksVks izfr i=koyh ij izLrqr dh x;h gS ,oa 51]000@&:- dh jlhn Hkh i=koyh ij izLrqr dh x;h gS rFkk eksVj lkbZfdy dk fcy 44034@&:- dk izLrqr fd;k x;k gS] bl izdkj 44034@&:- eksVj lkbZfdy dh dher ds vykok jftLVªs'ku o chek ls lacaf/kr rFkk ,lsflfjt ls lacfa /kr jkf'k ifjoknh ls izkIr dj mldh jlhn fnukad 15-05- 2016 o 16-05-2016 dks tkjh dh x;h gSA blds izfrdwy i=koyh ij ,slk dksbZ fjdkMZ miyC/k ugha gS ftlls ;g lkfcr gks fd vihykFkhZ us 44034@&:- jkf'k ds vfrfjDr tks jkf'k olwy dh gS og voS/k :i ls olwy dh gSA 16- tgkWa rd MhVhvks] lokbZek/kksiqj }kjk QksVks izfr nLrkostkr izLrqr djus dk iz'u gS] bl lac/a k esa miHkksDrk vk;ksx es]a lk{; vf/kfu;e ds Strict fu;e ykxw ugha gksrs gSA MhVhvks] lokbZek/kksiqj us tks nLrkost izLrqr fd;s gS] ml ij mDr dk;kZy; dk i= dzekad uacj 4404 fnukad 18-10-2018 vafdr gS rFkk MhVhvks dk;kZy; dk fjdkMZ Hkh jftLVªs'ku izek.k&i= ifjoknh@izR;FkhZ la[;k 1 dks nsus ls lacfa /kr izLrqr fd;k gS tks fdlh Hkh :i ls dwVjfpr o QthZ gksuk izFke n`"V;k izrhr ugha gksrk gS] uk gh ifjoknh fdlh Hkh :i esa bu nLrkost dk [k.Mu dj ik;k gSA vr% dsoy QksVks izfr nLrkost gksus ds vk/kkj ij mu ij vfo'okl ugha fd;k tk ldrkA bl izdkj fo)ku ftyk vk;ksx us ifjoknh ls 6966@&:- vf/kd olwy djus dk tks fu"d"kZ fn;k gS og =qfViw.kZ gSA vr% vihykFkhZ dh vihy Lohdkj 7 jktho ikYyhoky cuke iznhi dqekj lksuh ,oa vU; vihy la[;k 15@2019 fu.kZ; fnukad 11 vDVwcj] 2022 fd, tkus ;ksX; gS ,oa fo)ku ftyk vk;ksx dk iz'uxr vkns'k vikLr fd, tkus ;ksX; gSA vkns'k vr% vihykFkhZ@foi{kh la[;k 1 jktho ikYyhoky mQZ jktw iYyhoky vf/kd`r ghjks eksVj lkbZfdy Mhyj iYyhoky eksVlZ )kjk izR;FkhZx.k ds fo:) izLrqr ;g vihy Lohdkj dh tkrh gS ,oa fo)ku ftyk miHkksDrk fookn izfrrks"k vk;ksx] lokbZek/kksiqj dk fu.kZ; fn0 30 uoEcj] 2018 vikLr fd;k tkrk gSA ¼ Jherh 'kksHkk flag ½ ¼ lqJh mfeZyk oekZ ½ lnL; lnL; ¼U;kf;d½