Section 14(5) in The M.P. Vidyut Pradaya Upakram (Arjan) Adhiniyam, 1974
(5)The Claims Officer shall, after such investigation as may, in his opinion, be necessary and after giving the licensee an opportunity of refusing the claim and after giving the claimant a reasonable opportunity of being heard, in writing, admit or reject the claim in whole or in part.
