Section 26(2)(a) in Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019
(a)issue an order to the distribution licensee directing it to do one or more of the following things in a time-bound manner, namely:-(i)to remove the cause of grievance in question;(ii)to return to the complainant the undue charges paid by the complainant along with the interest at the rate equal to the short Term Prime Lending Rate of the State Bank of India as on 1st April of the financial year for the period for which the undue disputed amount was with held by the licensee; or