Section 14(1) in The Delhi Electricity Regulatory Commission (Forum for Redressal of Grievances of the Consumers and Ombudsman) Regulations, 2018
(1)Every grievance to the forum shall be submitted in writing to the Secretary of the Forum in a format approved by the Commission:Provided that where a complainant is unable to file the grievance in the approved format, the Forum shall render all reasonable assistance to the complainant in filing the grievance.
