State Consumer Disputes Redressal Commission
Smt.Bharati Sharma vs Dr.Shiba Boby on 3 January, 2018
NRrhlx<+ jkT;
miHkksDrk fookn Áfrrks"k.k vk;ksx] i.Mjh] jk;iqj vihy Øekad% FA/2017/755.
lafLFkr fnukad% 11.10.2017.
Jherh Hkkjrh 'kekZ /k- i- fuys'k 'kekZ] mez&35 o"kZ] fuoklh }kjk&fxj/kj izlkn feJk] okMZ ua-&03] ftfenkfju eafnj ds ikl] filnk ikjk] MkS.Mh] rglhy&MkS.Mh] ftyk&ckyksn ¼N-x-½ --------------vihykfFkZuh@ifjokfnuh-
fo:} lapkyd] MkW- f'kck ckWch] iath;u ua-&2270 ¼NRrhlx<+½] fdz'pu gkWfLiVy MkS.Mh] rglhy&MkS.Mh] ftyk&ckyksn ¼N-x-½ ---------mRrjokfnuh@vukosfndk- le{k% ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k-
ekuuh; Jh Mh- ds- iksn~nkj] lnL;-
ekuuh; Jh ujsUnz xqIrk] lnL;-
i{kdkjksa ds vf/koDrk vihykfFkZuh dh vksj ls Jh vkj- ds- Hkkoukuh] vf/koDrkA mRrjokfnuh dh vksj ls Jh vuqjkx Bkdj] vf/koDrkA vkns'k fnukad% 03@01@2018 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykfFkZuh@ifjokfnuh us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] nqxZ ¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&lh-lh-@16@603 Jherh Hkkjrh 'kekZ fo:} lapkyd] MkW- f'kck ckWch esa ikfjr vkns'k fnukad&28 tqykbZ 2017 ftlds // 2 // }kjk ifjokfnuh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k gSA 02- vihykfFkZuh@ifjokfnuh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd ifjokfnuh xHkZorh gksus ds Ik'pkr~ vizSy 2015 ls vukosfndk ds vLirky esa tkdj vukosfndk ls fu;fer :Ik ls tkap djkrh Fkh vkSj fMfyojh gsrq fnukad&25-12-2015 dh frfFk crkbZ FkhA ifjokfnuh }kjk izfrekg psdvi djkus ij vukosfndk }kjk psdvi ,oa nokbZ dh Qhl ysrh FkhA ifjokfnuh dk lkroka eghuk yxk rc vukosfndk }kjk ifjokfnuh dk fnukad&01-10-2015 dks lksuksxzkQh djkbZ ftlds vuqlkj ifjokfnuh iw.kZ :Ik ls LoLFk Fkh vkSj mldk cPpk Hkh xHkZ esa LoLFk ik;k x;kA ifjokfnuh dk ukSoka eghuk yxus ij iqu% fnukad&29-11-2015 dks lksukxzkQh djkbZ ftlesa mlds xHkZ esa iy jgk cPpk iw.kZ :Ik ls LoLFk ik;k x;kA ifjokfnuh fnukad&26-12-2015 dks lqcg 9%30 cts vukosfndk ds vLirky esa vkbZ rc vukosfndk us mls fMyojh gsrq vLirky esa HkrhZ dj fy;k vkSj jkr yxHkx 8%00 cts vkWijs'ku fFk;sVj esa ys xbZ ,oa vkWijs'ku fFk;sVj esa ys tkus rd ifjokfnuh ,oa mldk cPpk iw.kZ :Ik ls LoLFk Fkk vkSj fdlh izdkj dh dksbZ rdyhQ ugha FkhA vkWijs'ku fFk;sVj esa ys tkus ds mijkar vukosfndk us ifjokfnuh dk D;k bZykt fd;k vkSj D;k nokbZ nh ftlls jkr yxHkr 9%00 cts ifjokfnuh dks [kwu dh mYVh gksus yxh vkSj mldk psgjk dkyk iM+ x;k ,oa vka[k yky gks xbZ rFkk iwjs 'kjhj esa [kqtyh gks // 3 // xbZ rc vukosfndk us ifjokfnuh ds mifLFkr ifjokj okyksa ls dgk fd eSa ;s dsl ugha laHkky ikÅaxh] vki yksx bls dgha vU; vLirky ys tk;sa rc fnukad&26-12-2015 dks jkr yxHkx 12%00 cts ls 1%00 cts ds chp ifjokfnuh dks 'kghn vLirky] nYyh jktgjk ftyk ckyksn ys tk;k x;k vkSj HkrhZ djk;k x;kA 'kghn vLirky ds MkWDVjksa }kjk ifjokfnuh dh tkap ,oa lksuksxzkQh dj ;g crk;k x;k fd ifjokfnuh ds xHkZ esa iy jgk cPpk vafre lkal ys jgk gS vkSj mlds ftank cpus dh laHkkouk ugha ds cjkcj gSA ifjokfnuh dh fMfyojh mDr dfBu ifjfLFkfr;ksa esa fnukad^&27-12-2015 dks 'kke 7%00 cts dh xbZ ftlesa ifjokfnuh ,d e`r cPps dks tUe nh tks yM+dk Fkk vkSj ifjokfnuh 'kghn vLirky esa fnukad&31-12-2015 rd HkrhZ jgh vkSj NqV~Vh gksus ds mijkar Hkh ifjokfnuh dk bZykt dbZ fnuksa rd pyrk jgkA vukosfndk }kjk fd, x, ykijokghiwoZd ,oa lgh <ax ls bZykt uk fd;s tkus ds dkj.k ifjokfnuh vius vPps dks [kks pqdh gS rFkk ekr`Ro lq[k ls oafpr gks xbZ ftlds dkj.k mls vkfFkZd ,oa ekufld ijs'kkfu;ksa dk lkeuk djuk iM+k rFkk mlds ikfjokfjd thou esa Hkh fookn iSnk gks x;k vkSj ifjokfnuh dks vius ek;ds esa fuokl djuk iM+ jgk gSA ifjokfnuh }kjk vukosfndk ls bl laca/k esa O;fDrxr :Ik ls feydj f'kdk;r djus ij vukosfndk }kjk dksbZ /;ku ugha fn;k x;k rc ifjokfnuh }kjk vius vf/koDrk ds ek/;e ls vukosfndk dks fof/kd uksfVl izsf"kr dj {kfriwfrZ dh ekax dh xbZ fdUrq vukosfndk }kjk dksbZ dk;Zokgh ugha dh xbZ ftlds dkj.k // 4 // ifjokfnuh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- mRrjokfnuh@vukosfndk dh vksj ls ftyk Qksje ds le{k fyf[kr dFku izLrqr djrs gq, ;g vfHkopu fd;k x;k gS fd vukosfndk MkW- f'kck ckWch fdz'pu gkWfLiVy MkS.Mh esa inLFk MkWDVj gS ,oa fdz'pu gkWfLiVy MkS.Mh dk lapkyu vukosfndk }kjk ugha fd;k tkrk gSA MkW- f'kck ckWch 'kkldh; fpfdRlk laLFkku Jh fr:ifr osadVs'ojk esfMdy dkWyst fot;okM+k ¼vka/kzizns'k½ ls ,e- ch- ch- ,l- gS ,oa fMIyksek vkWQ vkWClVªhDl ,.M xk;usdksykWth vkWQ vkbZ- lh- ,e- lh- ,p- dksydkrk ls dh gS ftudk N-x- vk;qfoZKku ifj"kn esa iath;u dz-&lh-th- ,e- lh 2270@2009 gS rFkk vukosfndk fdz'pu gkWfLiVy MkS.Mh esa viuh lsok ns jgh gSA fdz'pu gkWfLiVy MkS.Mh ,d fe'kujh gkWfLiVy gS ftlesa fd jksxhtu] chekj ,oa t:jreanksa dk bZykt de 'kqYd ysdj lsokFkZ fd;k tkrk gSA fdz'pu gkWfLiVy MkS.Mh }kjk NRrhlx<+ LVsV mipkj x`g rFkk jksxksipkj laca/kh LFkkiuk;sa vuqKkiu vf/kfu;e] 2010] dh /kkjk&4 ds rgr vuqKfIr fy;k x;k gS ftldk iath;u dz-&Vh-ch-,-,y04407 ,oa YkkbZlsal ua-&ch-,-,y-vks-0011@,p-vks-,l- gSA ifjokfnuh ds }kjk vukosfndk dks Lo;a dk uke Hkkjrh feJk iq=h Jh fxj/kj izlkn feJk fy[kokbZ Fkh vkSj ;g ekSf[kd tkudkjh nh xbZ Fkh fd og orZeku esa vius ifr ls vyx vius firk ds ?kj ij fuokl dj jgh gSA vizSy 2015 esa ifjokfnuh xHkZorh gksus ds Ik'pkr~ vukosfndk ds ;gka bZykt gsrq vkbZ FkhA vukosfndk] ifjokfnuh ,oa mlds ifjokj dh ikfjokfjd MkWDVj gS // 5 // ,oa laca/k ?kjsyw gksus ds dkj.k vukosfndk] ifjokfnuh dk bZykt fpfdRldh; ekin.Mksa ds lkFk&lkFk vius nkf;Roksa ls Hkh c<+dj fd;k djrh FkhA ifjokfnuh fnukad&30-04-2015 dks vukosfndk ds ikl bZykt ds fy, vkbZ Fkh rc ifjokfnuh }kjk vukosfndk dks 'kjhj esa nnZ ,oa ekfld /keZ ds 10 fnu chr tkus dh f'kdk;r dh xbZ Fkh rc vukosfndk }kjk f'kdk;r dh tkap ,oa dkj.k tkuus gsrq eysfj;k] fgeksXyksfcu] ;wjhu] izsxusUlh VsLV djok;k x;k ftlesa eysfj;k ds ijthoh fn[kkbZ ughas fn;k] fgeksXyksfcu 08 xzke ,oa ;wjhu izsxusUlh VsLV ikWftfVo FkkA ifjokfnuh vius ifr ls vius ikfjokfjd dkj.kksa ls vyx jgrh Fkh vkSj vius cPps dks tUe ugha nsuk pkgrh Fkh ysfdu vukosfndk ds le>kus ij cPps dks tUe nsus gsrq rS;kj gks xbZA vukosfndk }kjk ifjokfnuh dks 01 ekg esa iqu% psdvi ds fy, vkus dks dgk x;k ijUrq ifjokfnuh ugha vkbZA ifjokfnuh] vukosfndk ds laLFkku esa fnukad&30-04-2015 ds Ik'pkr~ fnukad&23-06-2015 dks psdvi ds fy, vkbZ ftl ij mldk psdvi fd;k x;k vkSj lksuksxzkQh VsLV djokus dh lykg nh xbZ fdUrq ifjokfnuh us lksuksxzkQh ugha djk;kA ifjokfnuh ,oa mlds xHkZLFk f'k'kq dk fodkl lkekU; ugha Fkk ,oa ifjokfnuh dk joS;k mis{kkiw.kZ Fkk ftlls ifjokfnuh dk otu ,oa xHkZLFk f'k'kq dk otu ,oa mfpr fodkl ugha gks jgk FkkA ifjokfnuh }kjk fnukad&01-10-2015 dks viuh lksuksxzkQh djokbZ xbZ vkSj mDr fjiksVZ dks fnukad&16-10-2015 dks fn[kk;k x;k vkSj ifjokfnuh }kjk viuh lksuksxzkQh fjiksVZ fn[kkbZ xbZ ftlds voyksdu ls ;g irk pyk fd ifjkofnuh ds xHkZ esa ,d xHkZ gS ftldk flj uhps dh // 6 // vksj Fkk vkSj f'k'kq ds xHkZ dh vof/k 28 lIrkg dh Fkh ,oa laHkkfor fMfyojh dk le; 18-12-2015 FkkA vukosfndk ds iz;kl ,oa dkÅaflfyax djus ds dkj.k ifjokfnuh ds 'kjhj ,oa xHkZLFk f'k'kq dk fodkl gks jgk Fkk ftlls ifjokfnuh ds fgeksXyksfcu dk Lrj fuEu Lrj ls c<+dj 10 xzke gks pqdk Fkk ijUrq og ukeZy@lkekU; ls de FkkA fnukad&13-11- 2015] 20-11-2015 ,oa 10-12-2015 dks ifjokfnuh tkap djokus vkbZ Fkh vkSj ifjokfnuh dks fnukad&18-12-2015 dks vko';d :Ik ls vkus dks dgk x;k Fkk ijUrq mDr fnukad dks ifjokfnuh bZykt ,oa vko';d ijh{k.k gsrq ugha vkbZ vkSj fnukad&21-12-2015 dks vkbZA fnukad&24-12- 2015 dks ifjokfnuh] vukosfndk ds ikl tkap djokus vkbZ rc ifjokfnuh dk ;qVjl iw.kZ vkdkj dk gks pqdk Fkk tks fd oSy fjySDlM Fkk] QhVy gkVZ lkÅ.V ekStwn Fkk] fQVl flQSfyd Fkk vFkkZr f'k'kq dk flj uhps dh vksj FkkA ifjokfnuh fnukad&26-12-2015 dks lqcg 11 cts vukosfndk ds ikl bZykt gsrq vkbZ rc ifjokfnuh dk ch- ih- 140@90 ik;k x;k] ;qVjl oSy fjySDlM Fkk] QhVy gkVZ lkÅ.M ekStwn Fkk rFkk ifjokfnuh dks izlo ihM+k ugha gks jgh FkhA vukosfndk us ifjokfnuh dk ijostkbZuy ,Dtkfeus'ku fd;k tgka ostkbZy Lisl 1 fQaxj Fkk ,oa ifjokfnuh ds xHkZ dk ,fEu;ksfVd Q~Y;wM fMLpktZ 'kq: gks pqdk FkkA ,slh fLFkfr esa ifjokfnuh ds xHkZLFk f'k'kq dh izk.k j{kk djus gsrq ifjokfnuh dks fltsfj;u fMfyojh djkus dh jk; nh xbZ ijUrq ifjokfnuh iqu% vukosfndk ds jk; ds foijhr tkdj ukeZy fMfyojh dh bPNk O;Dr dj vkWijs'ku djokus ls euk dj nh rc ifjokfnuh dh fLFkfr mlds ek;ds // 7 // okyksa dks crkus ij ifjokfnuh ,oa mlds ek;ds okys vkWijs'ku djokus ds fy, lger gks x, vkSj vkWijs'ku esa gksus okys iwjh izfdz;k ifjokfnuh ,oa mlds ek;ds okyksa dks le>kus ds ckn vkWijs'ku dh rS;kjh iwoZ ifjokfnuh dks batsD'ku ,fEiflfyu dh tkap djus ds fu.kZ; ysdj ifjokfnuh dks mlds Åijh peM+h dh lrg ij batsD'ku ,fEiflfyu yxk;k x;k ftl ij ik;k x;k fd ifjokfnuh ,fEiflfyu ds izfr laosnu'khy Fkh vFkkZr~ ejht dks ,fEiflfyu ds dkj.k [kkalh ,oa feryh dk vuqHko gqvk rc vukosfndk }kjk ifjokfnuh dks rqjar batsD'ku jkuhVhfMu ,oa Qsukjxu fn;k x;kA bl nkSjku ifjokfnuh dh fLFkfr fLFkj Fkh vkSj ifjokfnuh dh [kkalh ,oa mYVh can gks xbZA 95 izfr'kr ekeyksa esa ejht batsD'ku ,fEiflfyu ds izfr laosnu'khy gksrs gSa vkSj ejht dk vkWijs'ku gks ldrk gS ijUrq bl izdj.k esa ifjokfnuh batsD'ku ,fEiflfyu ds izfr laosnu'khy Fkh ftlls mldk vkWijs'ku bZFkj ds }kjk ugha fd;k tk ldrk Fkk rFkk xzkeh.k bykdk gksus ds dkj.k ml le; dksbZ ,usLFksflLV MkS.Mh esa miyC/k ugha FkkA mDr fLFkfr dks /;ku esa j[kdj bZykt gsrq mPp fpfdRlk laLFkku tkus dh lykg nh xbZ vkSj fjQjy ysVj rS;kj fd;k x;k vkSj ifjokfnuh ds ifjtuksa }kjk mPp fpfdRlk laLFkku ys tkus esa vuko';d foyac fd;k x;k rFkk 1%30 ?kaVs ds foyac Ik'pkr~ jkf= 10%00 cts ifjokfnuh dks mlds ek;ds okyksa }kjk mls mPp fpfdRlk laLFkku ys tk;k x;k vkSj ifjokfnuh dks nYyh jktgjk ds mPp fpfdRlk laLFkku 'kghn vLirky esa fnukad&27-11-2015 dks HkrhZ fd;k x;k tgka og fnukad&31-12-2015 rd jgh tks fd ifjokfnuh ,oa mlds // 8 // ek;ds okyksa ds foyac dk ifj.kke gS ftlds fy, vukosfndk fdlh Hkh izdkj ls tokcnkj ugha gSA fnukad&27-12-2015 dks ifjokfnuh dks 'kghn gkWfLiVy esa HkrhZ djus ds mijkar ifjokfnuh ds xHkZLFk f'k'kq dh QhVy gkVZ lkÅ.M de gks x;k Fkk ftldh okLrfod fLFkfr dks tkuus gsrq ifjokfnuh dks vYVªk lksuksxzkQh VsLV fd;k x;k vkSj 'kghn gkWfLiVy ds MkWDVj }kjk ifjokfnuh ds bZykt gsrq 10 izfr'kr MsDlVªkst dks 20 Mªki izfr feuV fn;s tkus dk funsZ'k vafdr gS ftlls ;g nf'kZr gksrk gS fd vukosfndk }kjk fn;k tk jgk esfMds'ku gh tkjh fd;k x;k gS tks fd fpfdRldh; 'kkL= ds vuq:i gSA vukosfndk }kjk lsok esa dksbZ deh ugha dh xbZ gSA ifjokfnuh }kjk >wBk dFku djrs gq, vukosfndk ds fo:} cscqfu;kn vkjksi yxkdj f'kdk;r izLrqr dh xbZ gSA ifjokfnuh] vukosfndk ls dksbZ vuqrks"k izkIr djus dh vf/kdkfj.kh ugha gSA vr% ifjokfnuh dk ifjokn lO;; fujLr fd;k tkosA 04- vihykfFkZuh@ifjokfnuh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k MkW- jes'k [k.Msyoky dh lksuhxzkQh fjiksVZ fnukad&21-11- 2015 dh Nk;kizfr ¼,usD'pj ,&1½] vukosnd vLirky dh bZykt iphZ dh Nk;kizfr ¼,usD'pj ,&2½] 'kghn vLirky dh fMLpktZ lfVZfQdsV dh Nk;kizfr ¼,usD'pj ,&3½] lksuksxzkQh fjiksVZ dh Nk;kizfr ¼,usD'pj ,&4½] vf/koDrk uksfVl fnukad&16-02-2016 dh Nk;kizfr ¼,usD'pj ,&5½] izkfIr Lohd`fr jlhn dh Nk;kizfr ¼,usD'pj ,&6½ rFkk vf/koDrk uksfVl dk tokc fnukad&03-03-2016 dh Nk;kizfr ¼,usD'pj ,&7½ izLrqr dh gSA // 9 // 05- mRrjokfnuh@vukosfndk dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k ,e- ch- ch- ,l- dh fMxzh dh Nk;kizfr ¼,usD'pj ,u,&1½] iath;u izek.k&i= dh Nk;kizfr ¼,usD'pj ,u,&2½] vukosfndk dk fMIyksek vkWQ vkClVªhDl ,.M xk;usdksykWth dh Nk;kizfr ¼,usD'pj ,u,&3½] ifjokfnuh ds tkap@fpfdRlk laca/kh fpfdRldh; nLrkost dh Nk;kizfr ¼,usD'pj ,u,&4½] fpfdRldh; nLrkost dh VkbZIM dkih dh Nk;kizfr ¼,usD'pj ,u,&5½] vf/koDrk uksfVl fnukad&18-02-2016 dh Nk;kizfr ¼,usD'pj ,u,&6½] vf/koDrk uksfVl dk tokc fnukad&03-03- 2016 dh Nk;kizfr ¼,usD'pj ,u,&7½] iksLVy jlhn dh Nk;kizfr ¼,usD'pj ,u,&8 ,oa 9½] VsDLV cqd vkWQ vkWClVªhDl ,.M fuvksusVksykWth dh Nk;kizfr ¼,usD'pj ,u,&10½] tujy ds;j dh Nk;kizfr ¼,usD'pj ,u,&11½] ltZjh ds dkj.k dh Nk;kizfr ¼,usD'pj ,u,&12½] fDyfudy vkWCLVsfVªDl dh Nk;kizfr ¼,usD'pj ,u,&13½] nokbZ;ksa ls ,ythZ ds laca/k esa fyVjspj dh Nk;kizfr ¼,usD'pj ,u,&14½] bZFkj ds }kjk fMfyojh fd, tkus ds y{k.k ds laca/k esa fyVjspj dh Nk;kizfr ¼,usD'pj ,u,&15½] ,fEiflfyu ds fj,D'ku ds y{k.k ds laca/k esa fyVjspj dh Nk;kizfr ¼,usD'pj ,u,&16½] n QkekZdksykWftdy csfll vkWQ Fksjkis;wfVDl dh Nk;kizfr ¼,usD'pj ,u,&17½] vejkorh ;qfuoflZVh dk izek.k&i= dh Nk;kizfr ¼,usD'pj ,u,&18½] rfeyukMq MkW- ,e- th- vkj- esfMdy ;qfuoflZVh psUubZ dk ekdZ'khV dh Nk;kizfr ¼,usD'pj ,u,&19½] bafM;u dkWyst vkWQ esVjuZy ,.M pkbZYM gsYFk dk izek.k&i= dh Nk;kizfr ¼,usD'pj ,u,&20½] vejkorh ;qfuoflZVh dk // 10 // izek.k&i= dh Nk;kizfr ¼,usD'pj ,u,&21½ rFkk ukxiqj fo|kihB dk izek.k&i= dh Nk;kizfr ¼,usD'pj ,u,&22½ izLrqr dh gSA 06- ftyk Qksje us mHk;i{kksa dh vksj ls izLrqr vfHkopu ,oa nLrkosth lk{;ksa ds ifj'khyu ds Ik'pkr~ ifjokfnuh ds ifjokn dks fujLr fd;k gS ftlds fo:} ;g vihy gSA 07- vihykfFkZuh@ifjokfnuh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vkj- ds- Hkkoukuh us fyf[kr rdZ izLrqr djrs gq, ;g vk/kkj fy;k gS fd ifjokfnuh xHkZ gksus ds Ik'pkr~ vizSy 2015 esa vukosfndk vLirky esa tkdj fu;fer :Ik ls tkap djkrh Fkh vkSj mlh fMfyojh dh frfFk 25-12-2015 crkbZ xbZ FkhA ifjokfnuh izfrekg psdvi ds fy, tkrh Fkh vkSj fu;fer 'kqYd vnk djrh FkhA fnukad&25-12-2015 dks ifjokfnuh fMfyojh ds laca/k esa vukosfndk ls laidZ dh rc crk;k x;k fd fdzlel dk R;kSgkj gS] bl ij ifjokfnuh fnukad&26-12-2015 dks vukosfndk vLirky esa HkrhZ gqbZ Fkh vkSj mls 8%00 cts vkWijs'ku fFk;sVj ys tk;k x;k vkSj ml le; rd ds xHkZLFk f'k'kq iw.kZ :Ik ls LoLFk Fkk fdUrq jkr 9%00 cts ds ckn ifjokfnuh dks [kwu dh mYVh gksus yxh rFkk psgjk dkyk iM+ x;k ,oa vka[k yky gks xbZ Fkh rFkk iwjs 'kjhj esa [kqtyh gks xbZ rc vukosfndk us ifjkfnuh ds mifLFkr ifjokj okyksa ls dgk fd eSa bl dsl dks ugha laHkky ldrh vki yksx mls nwljh txg ys tkosa vkSj ml le; vukosfndk dk O;ogkj iwjh rjg vekuoh; ,oa ykijokghiwoZd FkkA bl ij ifjokfnuh ds ifjokj okyksa us 'kh?kz gh okgu // 11 // dh O;oLFkk dj mls fnukad&26-12-2015 dks 12%00 cts ,oa 1%00 cts ds njE;kuh 'kghn vLirky] nYyh jktgjk ys x, Fks tgka lksuksxzkQh dj crk;k x;k fd ifjokfnuh ds xHkZ esa iy jgk cPpk vafre lkal ys jgk gS vkSj dfBu ifjfLFkfr;ksa esa fnukad&27-12-2015 dks fMfyojh dh xbZ ftlesa e`r cPpk iSnk gqvk FkkA ftl le; ifjokfnuh] vukosfndk ds vLirky esa HkrhZ gqbZ Fkh mldk cPpk LoLFk Fkk vkSj vukosfndk dh ykijokghiwoZd vkS"kf/k nsus ds dkj.k ls ifjokfnuh dks fj;sD'ku gqvk Fkk vkSj ftlds dkj.k ls mlds xHkZLFk f'k'kq dks {kfr dkfjr gqvk FkkA ifjokfnuh dks ,fEiflfyu fn;k x;k Fkk vkSj ftlds dkj.k ls ifjokfnuh dks bUQsD'ku gqvk Fkk vkSj =qfViw.kZ <ax ls bZykt fd;k x;k] ijUrq ftyk Qksje us bu lc rF;ksa dks /;ku fn, fcuk vkyksP; vkns'k ikfjr fd;k gS tks fd =qfViw.kZ gSA vr% ifjokfnuh dh vihy Lohdkj fd;k tkosA ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr djrs gq, ifjokfnuh dks ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA ifjokfnuh us vius i{k leFkZu esa Ritu Garg Vs. Dr. Vineet Sharma & Anr. 2016 NCJ 688 (NC), Dr. Monica Singla & Ors. Vs. Tej Bhan Taneja & Ors. 2016 NCJ 452 (NC), Dr. Manoj Jain Vs. Vinod Sahu & Anr. 2016 NCJ 237 (NC), Asha Abbhi Vs. Kanpur Medical Centre Pvt. Ltd. & Ors. 2016 NCJ 228 (NC), Sunil Vs. Om Miltipeciality Hospital and Research Centre Pvt. Ltd. 2016 NCJ 210 (NC), Post Graduate Institute of Medical Education & Research (P.G.I.) and Anr. Vs. Mamta Rani @ Babli and Ors. 2017 (1) CPR 464 (NC), Sita Ram Srivastava Vs. Sanjai Gandhi Post Graduate Institure of Medical Sciences 2017 (1) CPR 502 (NC), Ramkesh (Dead) // 12 // Through Its Lrs. Vs. Dr. R. N. Srivastava and Anr. 2017 (2) CPR 706 (NC), Harkanwal Singh and Ors. Vs. Ohri Hospital and Ors. 2017 (2) CPR (NC), Thayira Begum and Anr. vs. Padmini Nursing Home and Ors. 2017 (3) CPR 603 (NC), Dr. D. K. Majumdar Vs. Anjana Basu Roy and Ors. 2017 (3) CPR 204 (NC) dk voyacu fy;k gSA 08- mRrjokfnuh@vukosfndk dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh vuqjkx Bkdj dh vksj ls Hkh ekSf[kd rdZ ds lkFk&lkFk fyf[kr rdZ izLrqr fd;k x;k gS vkSj ;g vk/kkj fy;k x;k gS fd vukosfndk MkW- f'kck ckWch 'kkldh; fpfdRlk laLFkku Jh fr:ifr osadVs'ojk esfMdy dkWyst fot;okM+k ¼vka/kzizns'k½ ls ,e- ch- ch- ,l- gS ,oa fMIyksek vkWQ vkWClVªhDl ,.M xk;usdksykWth vkWQ vkbZ- lh- ,e- lh- ,p- dksydkrk ls fd;k gS vkSj og fof/kor~ NRrhlx<+ esfMdy dkmafly ls iathd`r gS vkSj fdz'pu gkWfLiVy MkS.Mh esa vius lsok ns jgh gS rFkk ifjokfnuh dk bZykt fpfdRlh; ekin.Mksa ds lkFk&lkFk vius nkf;Roksa dk fuokZg djrs gq, fd;k x;k FkkA vukosfndk }kjk fdlh izdkj dh dksbZ fpfdRlh; mis{kk ugha cjrk x;k gSA ifjokfnuh }kjk fdlh izdkj dk dksbZ fo'ks"kK lk{; izLrqr ugha fd;k x;k gSA vukosfndk us vius i{k leFkZu esa MkW- Jherh 'kksHkk ,e- tktZ ,oa MkW- Jherh ,uh csUtkfeu dk 'kiFk&Ik= izLrqr fd;k gS ftuds }kjk Li"V :Ik ls vfHkdFku fd;k x;k gS fd vukosfndk }kjk fdlh izdkj dh dksbZ fpfdRlh; mis{kk ugha cjrh xbZ gSA fnukad&26-12-2015 dks lqcg 11%00 cts ifjokfnuh bZykt ds fy, vkbZ Fkh vkSj ml le; mldk ch- ih- 140@90 ik;k x;k Fkk vkSj // 13 // ;qVsjl oSy fjysDLM Fkk] QhVy gkVZ lkm.M ekStwn Fkk] ijUrq ifjokfnuh dks izlo ihM+k ugha gks jgh FkhA ifjokfnuh dk ijostkbZuy ,Dtkfeus'ku fd;k x;k tgka ostkbZuy Lisl 1 fQaxj dk Fkk vkSj ifjokfnuh ds xHkZ dk ,fEu;ksfVd ¶Y;wM fMLpktZ 'kq: gks pqdk Fkk blfy, ifjokfnuh ds xHkZLFk f'k'kq dh izk.kk j{kk djus gsrq fltsfj;u fMfyojh djkus dh lykg nh xbZ Fkh ijUrq ifjokfnuh ,oa mlds ifjtuksa }kjk fpfdRlh; jkW; ds foijhr ukWeZy fMfyojh dh bPNk O;Dr dh xbZ Fkh vkSj blfy, izrh{kk dh xbZA ,fEiflfyu VsLV fd;k x;k ijUrq mlls ifjokfnuh dks fj;sD'ku gqvk Fkk rc mldks rRdky ,aVhMkst fn;k x;k Fkk vkSj ftlls fj;sD'ku lekIr gqvk FkkA 95 izfr'kr ekeyksa esa ejht ,fEiflfyu ds izfr laosnu'khy ugha gksrs gSa vkSj pwafd vukosfndk ds ;gka ,usfFkflLV miyC/k ugha Fkk blfy, ifjokfnuh ds xHkZLFk f'k'kq dh j{kk gsrq mls rRdky gkW;j lsaVj ys tkus gsrq funsZf'kr fd;k x;k Fkk vkSj gkW;j lsaVj ys tkus esa ifjokfnuh ds ifjokj okyksa us foyac fd;k FkkA vukosfndk dh vksj ls dksbZ fpfdRlh; mis{kk ugha cjrk x;k gSA ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr% mfpr gS vkSj mlesa fdlh izdkj dh vfu;ferk ,oa voS/kkfudrk ugha gSA vr% ifjokfnuh dh vihy fujLr fd; tkosA vukosfndk us vius i{k leFkZu esa Revision Petition No. 1316/2016 Ashok Kumar Pathak Vs. Dr. Sarnava Roy & Anr. & Anr., Decided on 21 december 2016, Kusum Sharma & Ors. Vs. Batra Hospital & Medical research Centre & Ors. I (2010) CPJ 29 (SC), Babu Lal Gupta & Anr. Vs. Navjyoti Eye Centre & Ors. IV (2013) CPJ 586 (NC), A. Parameshwar Vs. Asian Institute Gastroenterology I (2015) CPJ 113 (NC), Parwati Devi // 14 // Vs. Dr. Ramanand Jha II (2014) CPJ 559 (NC), Akash Dora Vs. Dr. Dinesh Sharma 7 Anr. IV (2013) CPJ 19A (CN) (Utta.) Tushar Maternity and Surgical Nursing Home Vs. Dhanashri Dhananjay Savardekar & Anr. III (2016) CPJ 446 (NC), Smt. Vinitha Ashok Vs. Lakshmi Hospital and Others 1986-2004 CONSUMER 8129 (NS), Martin F. D'Souza Vs. Mohd. Ishfaq I (2009) CPJ 32 (SC), Prem Lata & Ors. Vs. Dr. Arun Kumar Sinha & Ors. II (2017) CPJ 382 (NC), Miss Heart Parmar vs. Venilal G. Panchal & Ors. I (2017) CPJ 619 (NC), C. P. Sreekumar (Dr.) Vs. S. Ramanujam II (2009) CPJ 48 (SC) dk voyacu fy;k gSA 09- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;kA 10- ifjokfnuh dh vksj ls 'kghn vLirky dk fMLpktZ lfVZfQdsV ¼,usD'pj ,&3½ izLrqr fd;k x;k gS ftlesa Li"V :Ik ls mYysf[kr gS fd ejht ,fEiflfyu ds izfr laosnu'khy gS rFkk fMLpktZ lejh ds vuqlkj ifjokfnuh fnukad&27-12-2015 ls 31-12-2015 rd vLirky esa HkrhZ jgh gS vkSj blesa Episistomy Delivery of IUD mYysf[kr gSA blls Li"V gksrk gS fd vukosfndk }kjk ifjokfnuh ds izlo dks vklku cukus ds fy, izlo dh f}rh; voLFkk dh izfdz;k esa HkxNsnu fd;k x;k FkkA 11- vukosfndk us ,usD'pj ,u-,- 4¼1½ ls ysdj ,usD'pj ,u- ,- 4¼,y½ rd rFkk ,usD'pj ,u- ,- 5¼,½ ls ysdj ,usD'pj ,u- ,- 5¼,e-½ rd dh fpfdRlk fjiksVZ izLrqr fd;k gS ftldk ifj'khyu fd;k x;kA // 15 // bu nLrkostksa ds ifj'khyu ls Li"V gksrk gS fd vukosfndk }kjk ifjokfnuh dk fujarj fpfdRlk dh xbZ gS vkSj tks fpfdRlh; ekin.M ds vuqlkj vko';d ijh{k.k gSa og Hkh djk;k x;k gS rFkk fu/kkZfjr vkS"kf/k Hkh fn;k tkuk izdV gksrk gS fofHkUu rkjh[kksa dks psdvi ds le; QhVy gkVZ lkm.M ekStwn ik;k x;k gSA vukosnd dk rdZ gS fd ifjokfnuh fu;fer :Ik ls psdvi ds fy, ugha vkrh Fkh] fQj Hkh tc Hkh ifjokfnuh vk;h rks ifjokfnuh dh tkap dh xbZ vkSj QhVy gkVZ lkm.M ik;k x;k] varr% tc ifjokfnuh dks yscj isu ugha gks jgk Fkk vkSj ,slh fLFkfr vk xbZ fd mldk lhftfj;u fd;k tk;s rc vkWijs'ku dh rS;kjh ds iwoZ ifjokfnuh dks ,fEiflfyu dk Mkst fn;k x;k ftlesa ifjokfnuh laosnu'khy ikbZ xbZ ftlds dkj.k gh [kkalh vkSj feryh dk vuqHko gqvk] ftlds laca/k esa vukosfndk us t:jh batsD'ku fn;s ftlls ifjokfnuh dh fLFkfr Bhd gks xbZ] [kkalh can gks xbZ] mYVh vkuk can gks xbZ ijUrq pwafd ifjokfnuh batsD'ku ,fEiflfyu ds izfr laosnu'khy Fkh ftlls mldk vkWijs'ku bZFkj ds }kjk ugha fd;k tk ldrk Fkk vkSj ml le; ,usfLFkLV miyC/k ugha Fks] vr% vukosfndk }kjk ifjokfnuh dh fLFkfr dks /;ku esa j[kdj gh bZykt gsrq mPp fpfdRlk laLFkku ys tkus dh lykg nh xbZA 12- mHk;i{kksa ds }kjk izLrqr nLrkostksa ds ifj'khyu ls Li"V gS fd vukosfndk }kjk ifjokfnuh dh leqfpr fpfdRlk dh xbZ gSA vukosfndk dh vksj ls vius leFkZu esa MkW- Jherh ,uh csUtkfeu ,oa MkW- Jherh 'kksHkk ,e- tktZ dk 'kiFk&i= Hkh izLrqr fd;k x;k gSA MkW- Jherh ,uh // 16 // csUtkfeu us vius 'kiFk&i= esa Li"V :Ik ls mYysf[kr fd;k gS fd **vukosfndk }kjk Hkkjrh 'kekZ ¼feJk½ ds bZykt ls lacaf/kr nLrkostksa dk lw{erk ls voyksdu fd;k gS** rFkk ;g Hkh dFku dh gS fd **,Mfe'ku ds nkSjku fd;k x;k bZykt ,oa nh xbZ nokbZ;ka iw.kZr;k fpfdRlk 'kkL= ds ekin.Mksa ds vuqlkj lgh Fkh** vkSj **vksiu Mªki bZFkj esa vkWijs'ku ls [krjk FkkA** blh izdkj MkW- Jherh 'kksHkk ,e- tktZ us vius 'kiFk&i= dh dafMdk&v esa ;g vfHkopu dh gS fd **mlus 'ksck ckWch }kjk Hkkjrh 'kekZ dk xHkkZoLFkk ds nkSjku ,oa ,Mfe'ku ds nkSjku fd;k x;k bZykt fpfdRlk foKku ds fglkc ls lgh ik;k gS** ,oa dafMdk&l esa ;g vfHkopu dh gS fd **Hkkjrh; 'kekZ dk ,fEiflfyu ds izfr lsfUlfVo gksus ij mPp fpfdRlk laLFkku esa vkWijs'ku ds fy, fjQj fd;k tkuk mfpr Fkk D;ksafd xzkeh.k {ks= gksus ds dkj.k vU; lqfo/kk,a rRdky miyC/k gksuk dfBu gksrk gS ,oa bZFkj ,usLFkhfl;k tks fd ,d fodYi gS] ,sls lsafLVo dslsl esa nsuk [krjukd gks ldrk gSA** blds [k.Mu esa ifjokfnuh dh vksj ls dksbZ 'kiFk&i= izLrqr ugha fd;k x;k gS vkSj uk gh fdlh fpfdRlk fo'ks"kK dh fjiksVZ gh izLrqr fd;k x;k gSA 13- vukosfndk }kjk izLrqr ,usD'pj ,u-,- 5 ¼ts] ds ,oa ,y-½ ds nLrkost ls Li"V fl} gksrk gS fd fnukad&26-12-2015 dks Qqy VeZ xHkZ ik;s tkus ds dkj.k ifjokfnuh dks yscj isu ugha gksus ds dkj.k yhfdax pkyw gks x;h Fkh] vr% ifjokfnuh lhftfj;u vkWijs'ku ds fy, rS;kj gqbZ ftlds fy, ,usD'pj ,u- ,- 5 ds vuqlkj ,fEiflfyu Mkst fn;k x;k ftlds Ik'pkr~ ifjokfnuh dh [kkalh] mYVh gqbZ] rRlaca/k esa batsD'ku fn;s // 17 // x;s vkSj vkWijs'ku ugha djrs gq, gkW;j lsaVj esa ys tkus dk funsZ'k fn;k x;kA 14- vukosfndk }kjk izLrqr ,usD'pj ,u- ,- 5 ¼,y½ ls Li"V fl} gksrk gS fd ifjokfnuh dks djhc 8%30 cts gkW;j lsaVj ys tkus dh lykg nh xbZ Fkh] ijUrq mlh nLrkost ls ;g fl} gksrk gS fd djhc 10%00 cts gkW;j lsaVj ys tk;k x;kA nLrkostksa ds ifj'khyu ls Li"V gS fd vukosfndk us ifjokfnuh dks 8%30 cts gh gkW;j lsaVj ys tkus ds fy, funsZf'kr fd;k Fkk vkSj ifjokfnuh dks foyac ls gkW;j lsaVj ys tk;k x;k gS vkSj bl laca/k esa ifjokfnuh ds }kjk vukosfndk ij gh nks"kkjksi.k djus dk iz;kl fd;k x;k gS] ijUrq ,slk izrhr gksrk gS fd gkW;j lsaVj ys tkus esa ifjokfnuh ds ifjtuksa dh vksj ls gh foyac dkfjr fd;k x;k gS vkSj ,slh fLFkfr esa ;g ugha dgk tk ldrk fd vukosfndk us ifjokfnuh ds fpfdRlk esas fdlh izdkj dh fpfdRlh; mis{kk cjrk gSA Ikfjokfnuh ;g Hkh fl} ugha dj ldh gS fd vukosfndk }kjk nh xbZ ,ythZ ,fEiflfyu Mkst ls ifjokfnuh dk xHkZ e`r gqvk FkkA nLrkost ls ;g Hkh fl} gksrk gS fd vukosfndk us ifjokfnuh dks xHkZLFk f'k'kq ds laca/k esa crk;k Fkk] ijUrq igys ifjokfnuh us vkWijs'ku ds fy, lgefr ugha nh] bl fLFkfr esa Hkh vukosfndk dks ykijokghiwoZd bZykt dk nks"kh ugha ik;k tk ldrk gSA ,slh fLFkfr esa ;g fu"d"kZ ugha fudkyk tk ldrk fd vukosfndk us ifjokfnuh ds fpfdRlk djus esa fdlh izdkj dh dksbZ fpfdRlh; mis{kk cjrk gSA // 18 // 15- ,usD'pj ,-3 'kghn vLirky tgka ifjoknh dks ckn esa ys tk;k x;k ds fMLpktZ laca/kh nLrkost ls Li"V gS fd ifjokfnuh fnukad&27- 12-2015 ls 31-12-2015 rd 'kghn vLirky esa HkrhZ jgh] vFkkZr~ fLFkfr ;gh curh gS fd fnukad&26-12-2015 dks vukosfndk us ifjokfnuh dks gkW;j lsaVj esa f'k¶V djus ds fy, fjQj fd;k Fkk] ijUrq ml fnu ifjokfnuh dks f'k¶V uk dj ifjokfnuh dks vxys fnu 'kghn vLirky esa f'k¶V fd;k x;k gS] bl nsjh ds fy, Lo;a ifjokfnuh mRrjnk;h gS tcfd bl fLFkfr esa gkW;j lsaVj esa fjQj fd;s tkus ds Ik'pkr~ rqjar ifjokfnuh dks gkW;j lsaVj fjQj gksuk Fkk] ijUrq ifjokfnuh us vukosfndk ds }kjk fn;s x;s funsZ'k dk xaHkhjrk iwoZd ikyu ugha fd;k ftlds dkj.k ;fn ifjokfnuh dks e`r f'k'kq mRiUu gqvk gS rks mlds fy, vukosfndk dks mRrjnk;h ugha Bgjk;k tk ldrkA 16- tgka rd ,fEiflfyu VsLV dk laca/k gS] ifjokfnuh dh vksj ls ;g vk{ksi fd;k x;k gS fd ,fEiflfyu fcuk ijh{k.k ds vkSj ykijokghiwoZd ifjokfnuh dks fn;k x;k gS tcfd vukosfndk us vius fyf[kr dFku esa Li"V :Ik ls vfHkopu fd;k gS fd lhtsfj;u vkWijs'ku ds iwoZ ,fEiflfyu batsD'ku nsus ds fy, mldk VsLV djk;k tkrk gS vkSj ifjokfnuh ij Hkh ,fEiflfyu batsD'ku dk ijh{k.k fd;k x;k Fkk vkSj ftlls ifjokfnuh dks fj;sD'ku gqvk Fkk bl ij mls rRdky jkuhVhfMu ,oa Qsukjxu batsD'ku fn;k x;k Fkk vkSj ftlls ifjokfnuh dh fLFkfr esa lq/kkj gqvk Fkk vkSj mldh [kkalh ,oa mYVh can gks xbZ FkhA 95 izfr'kr ekeyksa esa ejht ,fEiflfyu ds izfr laosnu'khy ugha gksrs gSa vkSj // 19 // vkWijs'ku gks ldrh gS vkSj pwafd ifjokfnuh ,fEiflfyu ds izfr laosnu'khy Fkh blfy, mldk bZFkj vkWijs'ku ugha fd;k tk ldrk Fkk vkSj mlds vLirky esa ,usfLFkLV miyC/k ugha Fks blfy, mls gkW;j lsaVj ys tkus gsrq funsZf'kr fd;k x;k FkkA 17- tgka rd fpfdRlh; mis{kk dk laca/k gS] flf} dk Hkkj ifjoknh ij gksrk gS rFkk fpfdRlh; mis{kk dks lkfcr djus ds fy, fo'ks"kK fjiksVZ izLrqr fd;k tkuk vkKkid gS] ijUrq bl izdj.k esa ifjokfnuh }kjk dksbZ fo'ks"kK fjiksVZ izLrqr ugha fd;k x;k gSA tcfd ifjokfnuh dk drZO; Fkk fd og vukosfndk }kjk fd, x, fpfdRlh; fjiksVZ dh izfr Hkstdj fo'ks"kK ls vfHker izkIr djrh ijUrq ifjokfnuh }kjk bl izdkj dk dksbZ vfHker~ izkIr ugha fd;k x;k gS vksj ,slh fLFkfr esa dsoy bl dkj.k ls fd ifjokfnuh dks gkW;j lsaVj ys tkus vkSj mlds Ik'pkr~ ifjokfnuh dks e`r f'k'kq tUe gksus ek= ls ;g mi/kkj.kk ugha dh tk ldrh fd vukosfndk }kjk fdlh izdkj dh fpfdRlh; mis{kk cjrk x;k gSA ifjokfnuh us ftu U;k; n`"Vkarksa dk voyacu fy;k gS mldk ykHk bl izdj.k esa ifjokfnuh dks ugha feyrk gSA
18. Ashok Kumar Pathak Vs. Dr. Swarnava Roy and Anr. 2017 (1) CPR 251 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Medical Negligence must be proved by expert opinion."
// 20 // 19- Pally Srikanth & Ors. Vs. M/s. Krishna Institute of Medical Sciences Ltd. & Ors. 2016 (4) CPR 46 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Onus of proving alleged negligence in treatment of a patient lies with person alleging medical negligence."
20. Prayag Hospital & Research Center Pvt. Ltd. & Anr. Vs. Vijay Pal, 2016 (2) CPR 2 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "complainants must provide materials to prove allegation of medical negligence."
21- mijksDr foospuk ds ifjizs{; esa ftyk Qksje us tks vkns'k ikfjr fd;k gS og fof/k lEer vkns'k gSA mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gS vkSj uk gh fdlh izdkj ds gLr{ksi dh vko';drk gSA 22- vr% ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&28 tqykbZ 2017 dh iqf"V djrs gq, vihykfFkZuh@ifjokfnuh dh vksj ls izLrqr vihy lkjghu gksus ls fujLr fd;k tkrk gSA bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼Mh- ds- iksn~nkj½ ¼ujsUnz xqIrk½ v/;{k lnL; lnL;
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