Section 28(5) in West Bengal Clinical Establishment (Registration, Regulation and Transparency), Rules, 2017
(5)As a part of the internal grievance redressal system, the clinical establishment shall display the procedure of laying complaints, full contact details of the Grievance Redressal Officer with clear mention of the time of availability of the same and any other detail information as a part of mandatory display under rule 22 and shall communicate the procedure to the service recipient on a regular basis.
