State Consumer Disputes Redressal Commission
M/S Federal Express Corporation ... vs M/S Chirag International Through ... on 10 June, 2016
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M/s Federal Express Corporation Boomerang, Unit 801 8th Floor, A-Wing
Chandivali Farm Road, Andheri (E ) Mumbai-400072 Through Manager.
... Appellant/Defendant No. 4 & 5
Versus
1.M/s Chirag International 771, Khwasji Ka Rasta, Hawamahal Bazar, Jaipur, Through Partner: Sh. Gautamdas Maheshwari S/o Late Sh. Loonkaran Maheshwari. ... Respondent No.1/Complainant
2. Concorde Air Handling Services Pvt. Ltd. 189] Udyog Vihar, Phase IV, Gurgaon, Haryana, Through Sales Cargo Agent. ... Respondent No. 2/ Defendant No.3
3. Sunrise Freight Forwards Pvt Ltd. Regd. Office 1023, Surya Bhawan Gram: Mahipalpur, New Delhi, Through Managing Director &
4. Sunrise Freight Forwards Pvt. Ltd. Geetanjali Towers, Ajmer Road, Jaipur, Through: Branch Manager ... Respondent Nos. 3 & 4/ Defendant No. 4 & 5 fu.kZ; fnukad % 10&06&2016 le{k % ek- ihBklhu lnL; % Jh vfuy dqekj feJk A ek- lnL;k % Jherh lquhrk jkadk A mifLFkr vihykFkhZ % Jh jktHkw"k.k ,oa Jherh fi;adk flag ,MoksdsV A jsLikMsaV 1 % Jh ftrsUnz fe=qdk ,MoksdsV A jsLikMsaV 2 % v[kckj esa lk;k djkus ds ckotwn vuqifLFkr A jsLikMsaV 3 o 4 % vuqifLFkr A &2& ;g vihy foi{kh la-1 o 2@vihykFkhZ dh vksj ls fo)ku ftyk eap t;iqj r`rh;] t;iqj ds ifjokn la- 658@2012 ¼iqjkuk ifjokn la- 195@2007½ esa ikfjr vkns'k fnukad 15&07&2014 ls O;fFkr gksdj is'k dh x;h gS] ftlds )kjk ifjoknh dk ifjokn Lohdkj djrs gq, Msejst jkf'k 4]55]590@&:- e; C;kt] dUlkbuesaV ds ewY; esa vkbZ fxjkoV ds fy, 1]00]000@&:-] dUlkbuesaV dks ifjoknh ds funsZ'k ds fcuk Hkkjr ykus ij tkjh fd;s x;s vjkboy ÝkbV jkf'k 2]13]000@&:- ekufld osnuk] vkfFkZd {kfr ,oa ifjokn [kpZ ds 2]00]000@&:- vnk djus dk vkns'k fn;k x;k Fkk A la{ksi esa ekeys ds rF; bl izdkj gSa fd ifjoknh us ,d dUlkbuesaV tks fd VSDlVkbYl o gS.MhØk¶V fufeZr oLrqvksa tks dqy 62 ckDl dk Fkk] dks M/s R. Bhavsar, 13, RUE PARC DE LA NOVE BATIMENT-3 APARTMENT-22, 93170, BAGNOLET, FRANCE Hkstus gsrq jsLikMsaV la- 4 ls lEidZ fd;k] ftl ij jsLikMsaV la- 4 us tks fd jsLikMsaV la- 3 ds LFkkuh; ,tsaV ds :i esa dk;Z djrk gS] jsLikMsaV la- 2 ds ek/;e ls vihykFkhZ ds tfj;s ekLVj ,;jos fcy uEcj 023&8413&4540 rFkk ,p- ,-MCY;w-ih ua- 15206 mDr dUlkbuesaV dks Ýkal fnukad 23&08&2006 dks Hkstus gsrq vihykFkhZ o jsLikMsVa la- 2 dks tfj;s izn'kZ&1 cqd djk;k A ifjoknh QeZ o foi{khx.k ds e/; djkj ds vuqlkj mDr dUlkbuesaV fu/kkZfjr LFkku ij ¼isfjl es½a fnukad 24&08&2006 dks dUlkbuh dks miyC/k djokus Fks] fcYVh dh izfr izn'kZ&2 gS A foi{khx.k us mDr dUlkbuesaV fnukad 24&08&2006 xUrO; ij ugha igqapk;k] vkSj uk gha dUlkbuesaV ds nsjh ls igqapus ckcr ifjoknh vFkok dUlkbuh dks dksbZ lwpuk nh A dUlkbuesaV ds le; ij miyC/k ugha gksus ds dkj.k dUlkbuh us ifjoknh dks mDr dUlkbuesaV ysus ls Li"V badkj dj fn;k A dUlkbuesaV ysus ls badkj djus ckcr ifjoknh dks fy[kk x;k i= izn'kZ&3 gS A rRi'pkr ifjoknh )kjk vihykFkhZ o jsLikMsaV la- 2 dks i= fy[kdj &3& fnukad 29&08&2006 dks mlds )kjk Hksts x;s dUlkbuesaV dh oLrqfLFkfr rFkk fMyhoj uksV miyC/k djok;s tkus dk fuosnu fd;k x;k] ftl ij tfj;s bZ&esy lwpuk fnukad 30&8&2006 dks vihykFkhZ )kjk dUlkbuesaV le; ij ugha igqapus ij tfj;s i= izn'kZ&4 [ksn izdV fd;k x;k o tfj;s i= izn'kZ&5 ;g lwfpr fd;k x;k fd ifjoknh )kjk Hksts x;s dUlkbuesaV dks muds )kjk 31&08&2006 dks ¶ykbV )kjk nqckjk cqd dj Hkstk tk jgk gS A dUlkbuesaV xUrO; LFkku ij ugha igqapus ds dkj.k ifjoknh foi{khx.k ds LFkkuh; o fnYyh fLFkfr dk;kZy; rFkk isfjl fLFkr dk;kZy; esa pDdj yxkdj okLrfod fLFkfr tkuus dk iz;kl djrk jgk] ijUrq ifjoknh dks dksbZ larqf"Vtud tcko ugha fn;k x;k A fnukad 19&09&2006 dks tfj;s dkxksZ vjkboy uksfVl vihykFkhZ o jsLikMsaV la - 2 )kjk jsLikMsaV la- 3 dks lwfpr fd;k x;k fd ifjoknh )kjk Hkstk x;k dUlkbuesaV okil igqap x;k gS A okil igqapus ds [kpsZ ds fcy izsf"kr djrs gq, vihykFkhZ )kjk mDr dUlkbuesaV dh fMyhojh ysus gsrq jsLikMsaV la- 3 o 4 dks lwfpr fd;k A jsLikMsaV la- 2 us tfj;s bZ&esy fnukad 21&09&2006 dks ;g lwfpr fd;k fd dUlkbuesaV vHkh Ýkal esa gS] tc fd vihykFkhZ )kjk fnukad 19&09&2006 dks dUlkbuesaV Hkkjr igqap tkuk crk;k x;k Fkk A AITA ds :Yl ds vuqlkj bEiksVZj ;k ,DliksVZj dh vuqefr ds fcuk dUlkbuesaV dks fu/kkZfjr LFkku ls vU;= yk;k ys tk;k ugha tk ldrk A blds ckotwn foi{khx.k )kjk mDr dUlkbuesaV dks fnukad 19&09&2006 dks Hkkjr okil eaxok fy;k x;k A fnukad 16&10&2006 dks vihykFkhZ )kjk jsLikMsaV la- 3 dks iqu% lwfpr fd;k x;k fd ifjoknh )kjk Hksts x;s f'kiesaV dks tfj;s ,;jos fcy ua - 023&79847526 Ýkal ls okil Hkkjr Hkstk tk jgk gS] D;ksfa d Ýkal ljdkj ds fu;ekuqlkj dUlkbuesaV 20 fnu ls vf/kd os;jgkml esa ugha j[kk tk ldrk A ifjoknh )kjk Hksts x;s dqy 62 cDlksa esa ls dsoy 12 cDls dks NksMd + j 'ks"k dUlkbuesaV fu/kkZfjr le; fnukad 24&08&2006 dks dUlkbuh dks miyC/k ugha djk;k x;k] bl dkj.k dUlkbuh us mDr dUlkbuesaV &4& ysus ls badkj dj fn;k A foi{khx.k )kjk ifjoknh dks dkQh foyEc ds ckn fnukad 16&10&2006 dks mDr dUlkbuesaV dks okil Hkkjr ykus dh lwpuk nh x;h A ifjoknh us dUlkbuh dks mDr dUlkbuesaV ysus ds fy, iqu% lEidZ fd;k rks og fu/kkZfjr ewY; ds vk/ks ewY; esa mDr dUlkbuesaV dks iqu% isfjl esa fMyhoj dj fn;s tkus dh 'krZ ij ysus ds fy, rS;kj gqvk A rc ifjoknh us foi{khx.k ls mDr dUlkbuesVa dks isfjl esa Hkstus gsrq jhcqd djus dk fuosnu fd;k A vihykFkhZ o jsLikMsaV la - 2 )kjk fnukad 21&11&2006 dks fMIVh dfe'uj bEiksVZ jksM] ubZ fnYyh dks oLrq fLFkfr ls voxr djk;k x;k rFkk mDr dUlkbuesaV dks iqu% isfjl Hkstus gsrq vuqKk nsus dh ekax dh x;h A foi{khx.k dh ykijokgh ds dkj.k ifjoknh )kjk Hksts x;s dUlkbuesaV dks okil Hkkjr eaxokus ij rFkk bls ,;jiksVZ izk-fy- )kjk fjyht djus o ,u-vks-lh- tkjh djus ds fy, Msejst Lo:i 4]37]590@&:- dh ekax dh x;h A vihykFkhZ o jsLikMsaV la- 2 )kjk mDr jkf'k ifjoknh ls yh tkdj ,;jiksVZ izk-fy- dks Hkqxrku fd;k x;k A vr% ifjoknh us dUlkbuesaV ds ewY; esa vk;h fxjkoV dqy ewY; dk 50 izfr'kr 2]98]903@&:-] Msejst jkf'k 4]37]590@&:-] Msejst jkf'k 300 ;wjks ¼Hkkjrh; :i;s 18000½ tks fd Ýkal ljdkj dks ifjoknh )kjk Hkqxrku fd;s x;s] ekufld osnuk o 'kkjhfjd ijs'kkuh o ifjoknh dh fcuk vuqefr ds dUlkbuesaV dks Hkkjr ykus ij [kpZ jkf'k 2]13]000@&:- ,oa vU; gtkZuk fnyok;s tkus ckcr ftyk eap ds le{k ifjokn izLrqr fd;k A foi{kh la- 1 o 2@vihykFkhZ us ftyk eap ds le{k ifjokn dk tcko izLrqr dj O;Dr fd;k gS fd ifjoknh dEiuh miHkksDrk dh ifjHkk"kk esa ugha vkrh gS A mDr dEiuh cgqr cM+h O;kikfjd laLFkk gS ftlus &5& O;kikfjd mn~ns'; ls foi{khx.k dh fu;kZr lsok izkIr dh gSA O;kikfjd xfrfof/k ds vUrxZr lEcfU/kr dUlkbuesaV ds fu;kZr gsrq mudh lsok izkIr dh Fkh A vr% ifjoknh miHkksDrk ugha gS A ifjoknh us Vªd dEiuh eS- flYoj foaXl jksM+ot s ds )kjk f'kiesaV fnYyh Hkstk Fkk A foi{kh la- 5 ,oa ifjoknh ds chp gq, vuqcU/k ds vuqlkj mDr eky foi{kh la- 5 dks lqiqnZ fd;k x;k A blds lEcU/k esa VªkaliksVZ pktsZt ifjoknh )kjk foi{kh la- 5 dks fn;k x;k A bl izdkj foi{kh la- 5 us mDr eky 24 ?k.Vs ds vUnj Ýkal esa dUlkbuh dks lqiqnZ fd;s tkus dk dFku fd;k Fkk A fnYyh esa foi{kh la- 5 )kjk izn'kZ&1 ds vuqlkj 23 vxLr] 2006 dks vihykFkhZ dks eky lqiqnZ fd;k A bl eky esa ls vihykFkhZ us 62 cDlksa esa ls 13 cDls isfjl esa 24 vxLr] 2006 dks rFkk 'ks"k 49 cDls 02 flrEcj] 2006 dks Hksts A pwfa d ,;jØk¶V esa nqcbZ ls isfjl ds :V esa rduhdh leL;kvk tkus ls nwljk f'kiesaV 02 flrEcj] 2006 dks foyEc ls igqapk A rduhdh dkj.k ls gqvk foyEc muds fu;a=.k esa ugha Fkk A dUlkbuh )kjk 20 fnu rd mDr eky iM+s jgus ds ckn lqiqnZxh ysus ls badkj dj fn;k rFkk ifjoknh QeZ )kjk mDr eky ds fuLrkj.k ckcr dksbZ funsZ'k ugha fn;s x;s A ,slh fLFkfr esa Ýkal ,;jiksVZ jsX;wys'kUl ds vuqlkj mDr eky okil fnYyh Hkstk x;k A tgka ij yEcs le; rd eky iM+s jgus ls bafM;u ,;jiksVZ vFkksfjVh )kjk Msejst olwy fd;k x;k A ifjoknh QeZ o muds e/; fdlh izdkj dh lafonk vFkok djkj lEikfnr ugha gqvk gS] ,oa fdlh izdkj dk izfrQy mUgsa ugha fn;k x;k gS A izfrQy foi{kh la- 5 dks fn;k x;k gS A vr% ;g ekeyk ifjoknh ,oa foi{kh la- 5 ds chp dk gS] ftlls mudk dksbZ ysuk nsuk ugha gS A ,;jfcy esa mYysf[kr 'krksZa ds vuqlkj foi{kh la- 1 o 2 fdlh ,slh {kfr ds fy, ftEesnkj ugha gSa] tks izR;{k :i ls vFkok vkdfLed :i ls vFkok fo'ks"k :i ls ;k ikfj.kkfed :i ls dkfjr gqbZ gks A muds fo:) fdlh izdkj dk dksbZ okndj.k t;iqj esa mRiUu ugha gqvk A vr% muds fo:) ifjoknh dk ifjokn [kkfjt fd;k tkos A &6& foi{kh la- 3 us dksbZ tcko izLrqr ugha fd;k gS ,oa foi{kh la- 4 o 5 ds fo:) fnukad 14&07&2011 dks ,di{kh; dk;Zokgh vey esa yk;h x;h gS] mUgksua s dksbZ tcko vFkok lk{; izLrqr ugha dh gS A ftyk eap )kjk ikfjr fookfnr vkns'k fnukad 15&07&2014 ls O;fFkr gksdj foi{kh la- 4 eS- lujkbt ÝsV QkjoMZl izk-fy- ubZ fnYyh )kjk vk;ksx ds le{k vihy la- 542@2015 izLrqr dh x;h Fkh tks ekuuh; vk;ksx ds vkns'k fnukad 08&07&2015 )kjk fujLr dj nh x;h gS A geus vihykFkhZ ,oa ifjoknh ds fo)ku vf/koDrkx.k dh cgl lquh rFkk i=koyh ij miyC/k vfHkys[k dk voyksdu fd;k A blesa dksbZ fookn ugha gS fd 62 ckWDl esa VSDlVkbYl ,oa gS.MhØk¶V fufeZr oLrqvksa dk ,d dUlkbuesaV Ýkal Hkstus gsrq foi{kh la- 5 ls lEidZ fd;k x;k A foi{kh la- 5 tks fd foi{kh la- 4 dk LFkkuh; ,tsaV gS] foi{kh la- 1 yxk;r 3 ds ek/;e ls mDr dUlkbuesaV xUrO; LFkku ij Hkstus gsrq fnukad 23&08&2006 dks cqd djok;k A foi{kh la- 1 ls 3 ds ek/;e ls xUrO; LFkku ij Hksts x;s dUlkbuesaV esa ls 12 ckDl gh xUrO; ij igqap]s 'ks"k ckDl foyEc ls igqaps A blesa Hkh dksbZ fookn ugha gS fd lEcfU/kr dUlkbuh )kjk lEiw.kZ eky fu/kkZfjr le; ij ugha igqapus ds dkj.k lEiw.kZ dUlkbuesaV ysus ls bUdkj dj fn;k x;k A mDr dUlkbuesaV dks iqu% ifjoknh dh izkFkZuk ij Ýkal Hkstk x;k] ftls dUlkbuh )kjk dqy dher dh 50 izfr'kr jkf'k ij Lohdkj fd;k x;k A blesa Hkh dksbZ fookn ugha gS fd mDr dUlkbuesaV le; ij Ýkal ugha igqapus ds dkj.k dUlkbuh )kjk mDr eky Lohdkj ugha djus ij 20 fnu rd ,;jiksVZ ij gh iM+k jgk] ftldk Msejst pktZ ifjoknh ls olwy fd;k x;k A Ýkal ls mDr eky okil Hkkjr ykus rFkk Hkkjr ls okil Ýkal ys tkus dk vfrfjDr pktZ Hkh ifjoknh ls foi{kh la- 1 o 2@vihykFkhZ )kjk olwy fd;k x;k A &7& ifjoknh )kjk mDr dUlkbuesVa foi{kh la- 4 o 5 ds ek/;e ls foi{kh la- 1 yxk;r 3 ds tfj;s Ýkal Hkstk x;k Fkk] ftlds lEcU/k esa fu/kkZfjr ifjogu 'kqYd ifjoknh )kjk foi{khx.k dks Hkqxrku fd;k x;k Fkk A vr% ifjoknh us mfpr ifjogu jkf'k foi{khx.k dks Hkqxrku dj mDr eky ds ifjogu dh lqfo/kk ,oa lsok izkIr dh Fkh] mlesa dfFkr :i ls foi{khx.k )kjk lsoknks"k dkfjr fd;k x;k Fkk A vr% ifjoknh miHkksDrk dh Js.kh esa vkrk gS A ifjoknh )kjk eky xUrO; LFkku ij fHktokus gsrq foi{khx.k dh ifjogu lsok izkIr dh Fkh vr% ;g O;kikfjd xfrfo/kh ugha ekuh tk ldrh A tgka rd vihykFkhZ o ifjoknh ds chp ÞfizfoVh vkQ dkUVªsDVß ugha gksus dk lEcU/k gS & gekjh jk; esa gkml ,;jos fcy ds vuqlkj foi{kh la- 4 ds tfj;s foi{kh la- 5 'kk[kk izcU/kd dks mDr dUlkbuesVa fnukad 23&08&2006 dks fnYyh Hkstk x;k] bl ckcr ifjoknh )kjk fdjk;k foi{kh la- 5 dks ,Mokal tek djok;k x;k A foi{kh la- 4 o 5 foi{kh la- 1 o 2@vihykFkhZ ds ,tsaV ds :i esa dk;Z dj jgs Fks] blfy, foi{kh la- 4 o 5 ls fd;k x;k djkj foi{kh la- 1 o 2@vihykFkhZ ij ykxw ekuk tk;sxk A vr% ifjoknh dk ;g dguk mfpr ugha gS fd ifjoknh o muds e/; dksbZ ÞfizfoVh vkQ dkUVªsDVß ugha gqvk Fkk A dUlkbuh us eSaustj QSMjy ,Dlizsl isfjl dks ekdZ&3 i= bl vk'k; dk izsf"kr fd;k Fkk fd mDr dUlkbuesaV 24&08&2006 dks Hkkjr ls isfjl igqapuk Fkk] ysfdu fu/kkZfjr le; ij mDr eky ugha igqapus ls dUlkbuh ds xzkgdksa )kjk eky izkIr djus ls euk dj fn;k x;k A ,slh fLFkfr esa dUlkbuh us mDr eky ysus ls bUdkj dj fn;k A ekdZ&4 i= fnukad 29&08&2006 dks izkFkhZ QeZ )kjk eSaustj QSMjy ,Dlizsl ubZ fnYyh dks izsf"kr fd;k x;k gS] ftlesa mDr eky fu/kkZfjr le; ij xUrO; LFkku ij ugha igqapus dk mYys[k fd;k x;k gS A dUlkbuh )kjk dsoy 12 &8& ckWDl gh ogka igqapuk o 50 ckDl fnukad 28&08&2006 dks igqapus dh lwpuk foi{kh la- 1 o 2@vihykFkhZ ds isfjl fLFkr dk;kZy; esa nh x;h] ysfdu vHkh rd eky igqapus ds lEcU/k esa dksbZ izxfr ugha gS A ekdZ&5 i= ds vuqlkj foi{kh la- 1 o 2@vihykFkhZ dh vksj ls ;g Lohdkj fd;k x;k gS fd mDr f'kiesVa fu/kkZfjr le; ij ugha igqapk] blds fy, os {kekizkFkhZ gSa A mijksDr i=ksa ds vk/kkj ij ;g rF; Hkyh Hkkafr izekf.kr gS fd foi{kh la- 4 o 5 ds ek/;e ls mDr eky ifjoknh us foi{kh la- 1 o 2@vihykFkhZ o jsLikMsaV la- 2 ds ek/;e ls xUrO; LFkku isfjl fHktok;k Fkk] ftlds lEcU/k esa fdjk;k jkf'k ifjoknh )kjk foi{khx.k dks pqdkbZ x;h Fkh A bl izdkj eky dks Hkkjr ls Ýkal fHktokus ds fy, ifjoknh ,oa foi{kh la- 1 yxk;r 5 ds e/; lafonk gqbZ Fkh A vr% vihykFkhZ dk ;g rdZ pyus ;ksX; ugha gS fd ifjoknh o muds e/; dksbZ ÞfizfoVh vkQ dkUVªsDVß ugha Fkk A ifjoknh dk mDr eky t;iqj ls Ýkal Hkstus ds lEcU/k esa foi{kh la- 4 o 5 us djkj ds vuqlkj mDr eky t;iqj ls fnYyh eaxk;k rFkk fnYyh ls foi{kh la- 4 o 5 us mDr djkj ds vUrxZr foi{kh la- 1 yxk;r 3 ds ek/;e ls ;g eky isfjl Hkstk A vr% ifjoknh dks ifjokn dk okndj.k t;iqj esa mRiUu gksuk ekuk tk;sxkA ifjoknh dk mDr eky foi{khx.k dh =qfViw.kZ ifjogu lsok ds dkj.k xUrO; LFkku ij foyEc ls igqapk ftldh otg ls ifjoknh dks Msejst jkf'k ,oa vU; ifjogu lEcfU/kr vfrfjDr jkf'k dk Hkqxrku djuk iM+k gS A fo)ku ftyk eap us leLr rF;ksa dk foLr`r foospu o fo'ys"k.k djrs gq, vkns'k ikfjr fd;k gS] ftlesa ge gLr{ksi djus dk dksbZ dkj.k ugha ikrs gSa A vihykFkhZ )kjk vc ukgd gh ifjoknh dks vnkyrksa esa pkjktksgh djus ds fy, foo'k fd;k tk jgk gS A vr% ge vihykFkhZ dh vihy 25]000@&:- O;; ij [kkfjt djuk mfpr le>rs gSa A &9& ifj.kker% ftyk eap t;iqj f'kfoj] t;iqj ds ifjokn la- 658@2012 ¼iqjkuk ifjokn la- 195@2007½ esa ikfjr vkns'k fnukad 15&07&2014 dh iqf"V djrs gq, vihykFkhZ dh vihy 25]000@&:- ¼v{kjs iPphl gtkj :-½ O;; ij [kkfjt dh tkrh gS A vihykFkhZ dks eap vkns'k dh ikyuk ds fy, 30 fnol dk le; fn;k tkrk gs A ckn ikyuk eap vkns'k vihykFkhZ )kjk vihy is'k djrs le; tek djok;h x;h jkf'k e; vftZr ykHk ds mls okil ykSVk nh tkos A O;; jkf'k 25]000@& :-
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