Section 19 in The Jharkhand State Electricity Regulatory Commission (Guidelines for Establishment of Forum for Redressal of Grievances of the Consumers and Electricity Ombudsman) Regulations, 2011
19. Powers and duties of Electricity Ombudsman.
- The Electricity Ombudsman shall have the following powers and duties:(1)To receive the representation from consumer(s)/ Licensees who is (are) aggrieved by the order of the Forum or its non implementation except the order of the Forum, if the said order is made with the consent with the parties.(2)The Electricity Ombudsman shall exercise general powers of superintendence and control over his office and shall be responsible for the conduct of business of his office. The budget of the Electricity Ombudsman will be included in the Commission's budget.(3)The Electricity Ombudsman shall perform any other functions as may be specified from time to time by the Commission with regard to the consumer grievances.
