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State Consumer Disputes Redressal Commission

Bhartiya State Bank vs Vimla Bai Yadav on 27 April, 2018

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i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh jkts'k frokjh] vf/koDrkA mRrjokfnuh dh vksj ls Jh ds- Jhfuoklqyq] vf/koDrkA ekSf[kd vkns'k fnukad% 27@04@2018 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@vukosnd us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;x<+ ¼N-x-½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr fd;k tk,xk½ ds ifjokn izdj.k dzekad&116@2017 Jherh foeyk ckbZ ;kno fo:} izca/kd] Hkkjrh; LVsV cSad esa ikfjr vkns'k fnukad&04-12-2017 // 2 // ftlds }kjk ifjokfnuh ds ifjokn dks Lohdkj djrs gq, ;g vknsf'kr fd;k x;k gS fd%& **v- vkosfndk dks vukosnd chek jkf'k 50]000@&¼ipkl gtkj :Ik;s½ ,d ekg ds Hkhrj iznku djsA c- vukosfndk dks vukosnd ekufld {kfriwfrZ 10]000@&¼nl gtkj :Ik;s½ ,oa okn O;; 3]000@&¼rhu gtkj :Ik;s½ ,d ekg ds Hkhrj vnk djsaA l- mDr jde ij vkosnd dks vukosnd okn izLrqfr fnukad ls olwyh fnukad rd 09 izfr'kr okf"kZd C;kt dh nj ls C;kt dh jde Hkh vnk djsaA** ls nqf[kr gksdj izLrqr fd;k gSA 02- mRrjokfnuh@ifjokfnuh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd ifjokfnuh dk iq= lEesyky ;kno vukosnd dk fu;fer miHkksDrk Fkk ftldk [kkrk dz-&32281031417 gS vkSj mDr [kkrs esa ifjokfnuh ds iq= dks ,- Vh- ,e- ekLVj dkMZ tkjh fd;k x;k Fkk ftldk uacj&5196 1900 3327 8831 gS rFkk mDr ,- Vh- ,e- ekLVj dkMZ esa vukosnd ds }kjk chek fd;k x;k FkkA ifjokfnuh ds iq= dh e`R;q fnukad&08-05-2016 dks eksVj lk;dy isM+ ls Vdjkus ds dkj.k gks xbZA ifjokfnuh }kjk vius iq= ds nq?kZVukRed e`R;q gksus dh lwpuk ds lkFk vukosnd ds ikl leLr nLrkostksa lfgr vkosnu tek fd;k x;k fdUrq vukosnd }kjk yxHkx ,d o"kZ ls T;knk le; rd Vky&eVksy fd;k tkrk jgk vkSj jkf'k dk Hkqxrku ugha fd;k x;k rc ifjokfnuh }kjk fnukad&03-10-2017 dks fyf[kr esa vkosnu dj chek jkf'k dh ekax dh xbZ fdUrq vukosnd }kjk chek jkf'k dk Hkqxrku ugha fd;k x;k vkSj // 3 // uk gh dksbZ lwpuk nh xbZ ftlds dkj.k ifjokfnuh dks ;g ifjokn ykus dh vko';drk iM+h gSA vr% ifjokn&i= esa of.kZr vuqlkj vuqrks"k fnykbZ tkosA 03- ftyk Qksje ds le{k vihykFkhZ@vukosnd dk fyf[kr dFku ,oa nLrkost izLrqr ugha gks ldk Fkk vkSj mlds fo:} ,di{kh; dk;Zokgh dh xbZ gSA 04- ftyk Qksje us mRrjokfnuh@ifjokfnuh }kjk izLrqr vfHkopu ,oa nLrkosth lk{;ksa ds ifj'khyu ifjokfnuh ds ifjokn dks Lohdkj djrs gq, Åij dafMdk&1 esa of.kZr vuqlkj vuqrks"k iznku fd;k gS ftlds fo:} ;g vihy gSA 05- vihykFkhZ@vukosnd dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh jkts'k frokjh dk rdZ gS fd ftyk Qksje ds le{k uksfVl rkehyh ds ckn Hkh vukosnd le; ij mifLFkr ugha gks ldk vkSj vijkUg esa odkyrukek izLrqr dj mifLFkr gqvk Fkk vkSj ml le; ,di{kh; dk;Zokgh dh tk pqdh Fkh vkSj ftyk Qksje dksk ,di{kh; dk;Zokgh viklr djus dk {ks=kf/kdkj izkIr ugha gS vkSj ,slh fLFkfr esa vukosnd }kjk izLrqr vkns'k^&9 fu;e&7 lh- ih- lh- dk vkosnu&i= fujLr fd;k x;k FkkA vr% vukosnd dh vihy Lohdkj dj izdj.k xq.k&nks"k ij fopkj.k gsrq ftyk Qksje dks izfrizsf"kr fd;k tkosA // 4 // 06- mRrjokfnuh@ifjokfnuh dh vksj ls milatkr gksus okys fo}ku vf/koDrk Jh ds- Jhfuoklqyq us mDr rdZ dk fojks/k djrs gq, ftyk Qksje ds vkns'k dks ;Fkkor~ j[ks tkus dk vuqjks/k fd;k gSA 07- geus mHk;i{k ds fo}ku vf/koDrkx.k dk rdZ Jo.k fd;k rFkk ftyk Qksje ds vfHkys[k ,oa vkyksP; vkns'k dk Hkh ifj'khyu fd;k x;kA 08- ftyk Qksje ds vkns'k i=koyh fnukad&25-11-2017 ds ifj'khyu ls izdV gksrk gS fd ftyk Qksje }kjk fnukad&25-11-2017 dks vukosnd ij uksfVl rkehyh gksus ds mijkar Hkh mifLFkr ugha gksus ij ,di{kh; dk;Zokgh dh xbZ gS vkSj mlh fnu 3%30 cts vukosnd dh vksj ls Jh ,p- ds- lkgw vf/koDrk us mifLFkr gksdj vukosnd dh vksj ls odkyrukek izLrqr fd;k rFkk vkns'k&9 fu;e&7 lh- ih- lh- dk vkosnu i= izLrqr dj fuosnu fd;k x;k fd mlds fo:} dh xbZ ,di{kh; dk;Zokgh dks vikLr fd;k tkos vkSj ftyk Qksje }kjk fnukad&04-12- 2017 dks vukosnd }kjk izLrqr vkns'k&9 fu;e&7 lh- ih- lh- ds vkosnu dks fujLr fd;k x;k FkkA 09- tgka rd ,di{kh; dk;Zokgh dks fujLr djus dk laca/k gS] ftyk Qksje dks vius gh vkns'k esa iqufoZyksdu djus dk {ks=kf=dkj izkIr ugha gSA // 5 // 10- Rajeev Hitendra Pathak & Others v. Achyut Kashinth Karekar, IV (2011) CPJ 35 (SC) = 2011 (9) SCC 541, esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "35. We have carefully scrutinized the provisions of the Consumer Protection Act, 1986. We have also carefully analyzed the submissions and the cases cited by the learned Counsel for the parties.

36. On carefully analysis of the provisions of the Act, it is abundantly clear that the Tribunals are creatures of the Statute and derive their power from the express provisions of the Statute. The District Forums and the State Commissions have not been given any power to set aside ex-parte orders and power of review and the powers which have not been expressly given by the Statute cannot be exercised.

39. In view of the legal position, in Civil Appeal No.4307 of 2007, the findings of the National Commission are set aside as far it has held that the State Commission can review its own orders. After the amendment in Section 22 and introduction of Section 22A in the Act in the year 2002 by which the power of review of recall has vested with the National Commission only. However, we agree with the findings of the National Commission holding that the Complaint No.473 of 1999 be restored to its original number for hearing in accordance with law."

11- Bastar Jila Upbhokta Sanrakshan Samiti & Anr. vs. General Manager, District Trade and Industries Centre, Jagdalpur, 2012 (3) CPR 273 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "14. It is settled law (vide Rajeev Hitendra Pathak & Others v. Achyut Kashinath Karekar & Another), (2011) 9 SCC 541 that neither a State Commission nor a District Forum has, under the provisions of the Act, the power to review or recall/modify any order passed by it. Thus, the District Forum has rightly dismissed the application filed by the complainant seeking restoration of her complaint dismissed earlier // 6 // for non-prosecution. The State Commission has also correctly dismissed the appeal against that order." 12- State Bank of Patiala vs. M/s. Jagan Nath Sadhu Ram (Commission Agent), 2015 (2) CPR 570 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Review petition is not maintainable before State Commission."

13- Manager, Hinduja Leyland Finance Ltd. Vs. Motilal Swain, 2014 (4) CPR 199 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "5. After disposing Revision Petition, Learned State Commission had no authority to review its order in the light of judgment of Hon'ble Apex Court in Rajeev Hitendra Pathak VS. Achyut Kashinath Karekar 2012 (1) CPR 78 (SC)".

14- Director Versentile Plantation Limited Vs. Sant Ram Agrahari and Anr. 2016 (3) CPR 253 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "State Commission cannot review its order." 15- mijksDr U;k; n`"Vkarksa ds ifjizs{; esa ;g Li"V gS fd ftyk Qksje ;k jkT; vk;ksx dks vius iwoZ ds vkns'k esa iqufoZyksdu djus dk dksbZ {ks=kf/kdkj izkIr ugha gS vkSj ,slh fLFkfr esa mDr laca/k esa ftyk Qksje us tks vkns'k ikfjr fd;k gS og iw.kZr~ mfpr gS ijUrq vukosnd us tks dkj.k crk;k gS mls ns[krs gq, vukosnd dks mlds cpko ds fy, volj fn;k tkuk mfpr gksxkA // 7 // 16- Civil Appeal No. (D.N. 2365 of 2017) Reliance General Insurance Co. Ltd. & Anr. Vs. M/s. Mampee Timbers and Hardwares Pvt. Ltd. and Anr., Order Dated-10.02.2017 esa ekuuh; loksZPp U;k;ky; }kjk ;g fu/kkZfjr fd;k x;k gS fd%& ".....it will be open to the concerned For a to accept the written statement filed beyond the stipulated time of 45 days in an appropriate case, on suitable terms, including the payment of cost." 17- V. Trans India Ltd. Vs. M/s. S. K. International & Others, 2017 (4) CLT 250 (NC), esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "That pending decision of the larger Bench of the Hon'ble Supreme Court, it is open to the consumer for a to accept the written statement filed beyond the stipulated period on suitable terms, including the payment of cost etc."

18- Phani Bhusan Mondal (Dr.) Vs. Tripti Das & Anr. (Dr.) I (2018) CPJ 39 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "Consumer Protection Act, 1986- Sections 13, 21 (a) (ii)- Written Statement- Filing of - Extension of time- Appellant/OP entered appearance in proceedings in complaint before State Commission on 27.05.2013- They must have received notice of same complaint before 27.05.2013- Appellant/OP stated to have filed their written version for first time on 21.02.2014 which was much beyond the time permissible under Section 13 of Act- State Commission refused to take notarised written version on record- In the interest of justice, appellant/OP is permitted to file his notarised written statement before State Commission subject to payment of cost of Rs. 20,000 to complainants."

// 8 // 19- K. International & Others, 2017 (4) CLT 250 (NC) esa ekuuh; jk"Vªh; vk;ksx }kjk ;g fu/kkZfjr fd;k x;k gS fd%& "That pending decision of the larger Bench of the Hon'ble Supreme Court, it is open to the consumer For a to accept the written statement filed beyond the stipulated period on suitable terms, including the payment of cost etc."

20- mijksDr U;k; n`"Vkarksa ds ifjizs{; esa bl izdj.k esa Hkh vihykFkhZ@vukosnd dks fyf[kr dFku izLrqr djus gsrq ifjO;; ij le; fn;k tkuk mfpr gksxk vkSj rRlaca/k esa izdj.k dks ftyk Qksje dks izfrizsf"kr fd;k tkuk mfpr gksxkA 21- vr% vihykFkhZ@vukosnd Hkkjrh; LVsV cSad dh vksj ls izLrqr vihy Lohdkj fd;k tkrk gSA ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&04-12-2017 vikLr fd;k tkrk gS vkSj vihykFkhZ@vukosnd dks 7]000@&¼lkr gtkj :Ik;s½ ifjO;; ij fyf[kr dFku izLrqr djus gsrq volj fn;k tkrk gS vkSj ;g izdj.k ftyk Qksje dks bl funsZ'k ds lkFk izfrizsf"kr fd;k tkrk gS fd ftyk Qksje vihykFkhZ@vukosnd dks fyf[kr dFku izLrqr djus dk volj iznku djsaxsA ftyk Qksje }kjk fn, x, frfFk ij ;fn fyf[kr dFku ,oa nLrkost izLrqr djus esa vihykFkhZ@vukosnd foQy jgrk gS rks ftyk Qksje dks foosdkf/kdkj gksxk fd og vihykFkhZ@vukosnd ds fyf[kr dFku izLrqr djus ds vf/kdkj dks lekIr dj nsosA ;g Hkh Li"V fd;k tkrk gS fd vihykFkhZ@vukosnd fyf[kr dFku izLrqr djus ds iwoZ ifjO;; dh jkf'k // 9 // ftyk Qksje ds le{k tek djsxk mlds ckn gh fyf[kr dFku ,oa nLrkost vfHkys[k esa fy;k tkosxk rFkk mRrjokfnuh@ifjokfnuh Hkh ;fn [k.Mu esa dksbZ nLrkost izLrqr djuk pkgs rks mls Hkh volj iznku djsaxsA rRi'pkr~ mHk;i{kksa dks xq.k&nks"k ij lquokbZ dj izdj.k dk fujkdj.k iqu% xq.k&nks"k ij djsaxsA 22- i{kdkjksa dks funsZf'kr fd;k tkrk gS fd os ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;x<+ ds le{k fnukad&18-05-2018 dks mifLFkr jgsaxsA ftyk Qksje dk vfHkys[k vfoyac ftyk miHkksDrk fookn izfrrks"k.k Qksje] jk;x<+ dks Hkstk tkosA ¼U;k;ewfrZ Jh vkj-,l-'kekZ½ ¼Mh- ds- iksn~nkj½ ¼ujsanz xqIrk½ ¼Jherh :fp xks;y½ v/;{k lnL; lnL; lnL;

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