State Consumer Disputes Redressal Commission
Naval Kumar Pandey vs Branch Manager Tata Motors & Anr. on 30 January, 2016
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i{kdkjksa ds vf/koDrk vihykFkhZ dh vksj ls Jh lw;Zdkar 'kekZ] vf/koDrkA mRrjoknh dzekad&1 dh vksj ls Jh ds- tsM- valkjh] vf/koDrkA mRrjoknh dzekad&2 dh vksj ls Jh Mh- ds- flag] vf/koDrkA vkns'k fnukad% 30@01@2016 }kjk%&ekuuh; U;k;ewfrZ Jh vkj- ,l- 'kekZ] v/;{k vihykFkhZ@ifjoknh us ;g vihy /kkjk&15 miHkksDrk laj{k.k vf/kfu;e] 1986] ds varxZr ftyk miHkksDrk fookn izfrrks"k.k Qksje] ljxqtk&vfEcdkiqj ¼N0x0½ ¼ftls vkxs laf{kIr esa ^^ftyk Qksje** lacksf/kr // 2 // fd;k tk,xk½ ds ifjokn izdj.k dzekad&2013@91 uoy fd'kksj ik.Ms; fo:) 'kk[kk izca/kd] VkVk eksVlZ ¼f'koe eksVlZ½ QkbZusal fyfeVsM ,oa ,d vU; esa ikfjr vkns'k fnukad&29-09-2014 ftlds }kjk vihykFkhZ@ ifjoknh ds ifjokn dks fujLr fd;k x;k gS] ls nqf[kr gksdj izLrqr fd;k gSA 02- mRrjoknh@ifjoknh dk ifjokn ftyk Qksje ds le{k laf{kIr esa bl izdkj jgk gS fd mRrjoknh@ifjoknh us fnukad&26-06-2011 dks VkVk eksVlZ Vªd vksiu ckWMh ftldk iath;u dzekad&lh-th- 15,lh@1087 ,oa psfpl ua-&00,e,Vh 466386 th 5th&1240 o baftu ua-&11th,l 3156147 vukosnd ds ikl fu/kkZfjr jde fMikWftV tek dj okgu _.k ij 19]46]428@&¼mUuhl yk[k fNa;kyhl gtkj pkj lkS vV~BkbZl :Ik;s½ esa dz; fd;k Fkk vkSj rRlaca/k esa vuqca/k&i= fu"ikfnr fd;k x;k Fkk vkSj 59]530@&¼mulB gtkj ikap lkS rhl :Ik;s½ ekfld fd'r vnk fd;k tkuk FkkA izFke fd'r 59]441@&¼mulB gtkj pkj lkS bdpkyhl :Ik;s½ fnukad&29-07-2011 dks tek fd;k x;k FkkA tc dHkh vihykFkhZ@ifjoknh }kjk de jkf'k tek fd;k tkrk Fkk rks mDr cdk;k jde vkxkeh fd'r esa vf/kd jde tek fd;k tkdj fu;fer :Ik ls fd'rksa dk Hkqxrku fd;k tkrk jgk gSA fnukad&19-06-2012 dks iz'uk/khu okgu eSuikB esa nq?kZVukxzLr gks xbZ ftlds dkj.k okgu dh ckWMh iwjh rjg ls VwV tkus ds dkj.k okgu iwjh rjg ls [kjkc gks xbZA vihykFkhZ@ifjoknh }kjk mDr okgu dks cuk;s tkus gsrq fnukad&21-06- 2012 dks eka d`ik ckWMh fcYMlZ ueukdyk vfEcdkiqj esa fn;k Fkk ftlesa vihykFkhZ@ifjoknh dks dkQh O;; gqvk FkkA okgu fnukad&03-12-2012 dks lq/kkj dj vihykFkhZ@ifjoknh dks iznku fd;k x;kA mDr okgu ds [kjkc gksus ds dkj.k ls vihykFkhZ@ifjoknh dks vkfFkZd ijs'kkfu;ksa dk lkeuk djuk iM+k vkSj fu/kkZfjr fd'rksa dk fu;fer :Ik ls Hkqxrku ugha // 3 // dj ik;k vkSj bl ij vihykFkhZ@ifjoknh us mRrjoknh dz-1@vukosnd dz-1 ds deZpkfj;ksa dks ekSf[kd :Ik ls lwfpr fd;k Fkk fd vihykFkhZ@ ifjoknh dh vkfFkZd fLFkfr Bhd ugha gksus ds dkj.k fd'rksa dk Hkqxrku fu;fer :Ik ls tek ugha dj ik jgk gSA bl ij mRrjoknh@vukosnd ds deZpkfj;ksa }kjk funsZf'kr fd;k x;k fd ,dy fd'r dk Hkqxrku djsA bl ij vihykFkhZ@ifjoknh }kjk funsZ'kkuqlkj ,dy fd'r dk Hkqxrku fu;fer :Ik ls fd;k tkrk jgk gSA vihykFkhZ@ifjoknh dks mRrjoknh dz- 1@vukosnd dz-1 }kjk cxSj fdlh izdkj dh dksbZ lwpuk fn, vihykFkhZ@ifjoknh ds LokfeRo ds okgu dks fof/k fo:) rjhds ls fnukad&30-07-2013 dks mRrjoknh dz-1@vukosnd dz-1 }kjk tIr dj fy;k x;k rFkk vihykFkhZ@ifjoknh dks bldh lwpuk Hkh ugha nh xbZA vihykFkhZ@ifjoknh }kjk ,dy fd'r dk fu;fer Hkqxrku fd;k tkrk jgk gS mlds ckn Hkh okgu dks tcju tIr fd;k x;k gSA vihykFkhZ@ifjoknh }kjk mRrjoknh dz-1@vukosnd dz-1 dks fnukad&03- 08-2013 dks tIr okgu dks eqDr djus gsrq lwpuk&i= izsf"kr fd;k Fkk ijUrq okgu dks eqDr ugha fd;k x;kA bl ij yhxy uksfVl Hkh fn;k x;k ijUrq okgu eqDr ugha fd;k x;k vkSj blfy, vihykFkhZ@ifjoknh dks ifjokn ykus dh vko';drk iM+h gSA vr% vihykFkhZ@ifjkonh dk ifjokn Lohdkj fd;k tkos vkSj ifjokn&i= esa of.kZr vuqlkj vuqrks"k iznku dh tkosA 03- mRrjoknh dz-1@vukosnd dz-1 VkVk eksVlZ ¼f'koe eksVlZ½ dh vksj ls fyf[kr dFku izLrqr dj ;g vfHkopu fd;k x;k gS fd vihykFkhZ@ifjoknh }kjk fu;fer :Ik ls okgu ds fd'rksa dk Hkqxrku ugha fd;k tkrk FkkA vihykFkhZ@ifjoknh dks ,dy fd'r Hkqxrku djus gsrq funsZf'kr ugha fd;k x;k FkkA gkW;j ipsZl ,xzhesaV ds rgr okgu dks mRrjoknh dz-1@vukosnd dz-1 }kjk dCts esa fy;k x;k gSA // 4 // vihykFkhZ@ifjoknh dks ,d ekg iwoZ lwpuk nsus dk dksbZ fo/kku ugha gS vkSj u gh ,xzhesaV esa ,slh dksbZ 'krZ gSA vihykFkhZ@ifjoknh }kjk ,xzhesaV ds vuqlkj fd'rksa dk Hkqxrku ugha fd;k x;k gSA vr% mRrjoknh dz- 1@vukosnd dz-1 }kjk fof/k vuqlkj dCtk fy;k x;k gS tks fdlh izdkj dh lsok esa =qfV ;k lsok esa deh dh Js.kh esa ugha vkrk gSA ;fn vihykFkhZ@ifjoknh cdk;k jkf'k dk Hkqxrku dj nsrk gS rks mRrjoknh dz- 1@vukosnd dz-1 okgu dks okil djus dks rS;kj gSA vihykFkhZ@ifjoknh dksbZ vuqrks"k ikus dk vf/kdkjh ugha gSA vr% ifjokn fujLr fd;k tkosA 04- mRrjoknh dz-2@vukosnd dz-2 dh vksj ls fyf[kr dFku izLrqr dj ;g vfHkopu fd;k x;k gS fd mRrjoknh dz-2@vukosnd dz-2 }kjk fof/kiwoZd lHkh jde tek djus ds Ik'pkr~ okgu dks dz; fd;k gS vkSj lHkh vkSipkfjdrkvksa dks iwjh djus ds Ik'pkr~ viuk uke varfjr djok;k gS rFkk orZeku esa mRrjoknh dz-2@vukosnd dz-2 ml okgu dk iathd`r Lokeh gS vkSj okgu dks fnukad&28-10-2013 dks vkWDlu esa dz; fd;k gS vkSj rRlaca/k esa 9]50]000@&¼ukS yk[k ipkl gtkj :Ik;s½ dk Hkqxrku fd;k gSA mRrjoknh dz-2@vukosnd dz-2 okgu dk Lokeh gS blfy, og mldk ifjpkyu dj jgk gSA vihykFkhZ@ifjoknh fdlh izdkj dk vuqrks"k ikus dk vf/kdkjh ugha gSA vr% ifjokn fujLr fd;k tkosA 05- mHk;i{kksa ds vfHkopu ,oa nLrkosth lk{; ds ifj'khyu Ik'pkr~ ftyk Qksje us ;g fu/kkZfjr djrs gq, fd fd vihykFkhZ@ifjoknh }kjk fu"ikfnr _.k vuqca/k&i= fnukad&26-07-2011 ds fu;e ,oa 'krZ ds vuqlkj fd'rksa dh vnk;xh esa pwd fd;k gS rFkk mRrjoknh dz-1@ vukosnd dz-1 }kjk lsok esa deh izekf.kr ugha fd;k tk ldk gS vkSj fnukad&19-01-2013 dh fLFkfr esa cdk;k /ku 19]02]946-54 ¼mUuhl yk[k nks gtkj ukS lkS fNa;kyhl :Ik;s pkSou iSls½ 'ks"k Fkk ftls mRrjoknh dz-
// 5 // 1@vukosnd dz-1 dks lank; djuk Fkk blfy, vihykFkhZ@ifjoknh] [email protected] ls okafNr vuqrks"k ikus dh ik=rk ugha j[krk gS vkSj ifjokn fujLr fd;k x;k gS ftlds fo:) ;g vihy gSA 06- vihykFkhZ@ifjoknh dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k lfVZfQdsV vkWQ jftLVªs'ku] vihykFkhZ@ifjoknh }kjk Fkkuk izHkkjh dks izsf"kr i=] vihykFkhZ@ifjoknh }kjk czkap eSustj] VkVk eksVlZ QkbZusal daiuh dks izsf"kr i= fnukad&03-08-2013] e/kqj dksfj;j lfoZlsl dh jlhn fnukad&03-08-2013] e/kqj dksfj;j lfoZlsl dh ikorh fnukad&06-08-2013] ¶ykbZfdax dksfj;j lfoZl dh jlhn fnukad&07-08- 2013] vf/koDrk uksfVl fnukad&07-08-2013] ¶ykbZfdax dksfj;j lfoZl dh jlhn fnukad&12-09-2013] vf/koDrk uksfVl fnukad&12-09-2013] VkVk eksVlZ QkbZusal fyfeVsM dk dkaVsªDV fMVsYl fnukad&31-07-2013] fjisesaV LVsVesaV fnukad&31-07-2013] fMLpktZ OgkÅpj] vksfj,.Vy ba';ksjsal daiuh fyfeVSM }kjk vihykFkhZ@ifjoknh dks izsf"kr i= fnukad&20-09-2012] eka d`ik ckWMh fcYMjlZ dk izek.k&i=] {ks=h; ifjogu vf/kdkjh vfEcdkiqj }kjk vihykFkhZ@ifjoknh dks izsf"kr i= fnukad&29-01-2014] HkkLdj eqnfy;kj dk MªkbZfoax ykbZlsal] f'koe eksVlZ ¼izk-½ fyfeVsM dh jlhn fnukad&27-07-2011 dh QksVks dkih izLrqr fd;k gSA 07- mRrjoknh dz-1@vukosnd dz-1 dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k vkfcZVsªVj }kjk ikfjr varfje vkns'k fnukad&20-01- 2013] VSDl buokbZl fnukad&26-07-2011] lsy lfVZfQdsV fnukad&26-07- 2011] fMyhojh QkeZ fnukad&22-07-2011] vkMZj QkeZ fnukad&26-07-2011] vLFkk;h iath;u izek.k&i=] dkaVsªDV fMVsYl] fjisesaV LVsVesaV fnukad&03- 07-2014 dh QksVks dkih izLrqr fd;k gSA // 6 // 08- mRrjoknh dz-2@vukosnd dz-2 dh vksj ls vius i{k leFkZu esa ftyk Qksje ds le{k fcdzh bdjkjukek fnukad&14-04-2014] ,u- vks- lh- fnukad&25-10-2013] VªkaliksVZ fMikVZesaV dh jlhn fnukad&26-11-2013] VkVk eksVlZ QkbZusal fyfeVsM dh jlhn fnukad&30-09-2013] 18-10-2013 dh QksVks dkih izLrqr fd;k gSA 09- vihykFkhZ@ifjoknh dh vksj ls milatkr gksus okys fo)ku vf/koDrk Jh lw;Zdkar 'kekZ dk ;g rdZ gS fd ftyk Qksje dk vkns'k =qfViw.kZ gSA vihykFkhZ@ifjoknh }kjk fu;fer fd'rksa dk Hkqxrku fd;k tkrk jgk gS rFkk okgu tIrh ds iwoZ mRrjoknh dz-1@vukosnd dz-1 }kjk dksbZ lwpuk&i= vihykFkhZ@ifjoknh dks ugha fn;k x;k gS vkSj fcuk lwpuk ds gh okgu dks tIr dj fy;k x;k gS rFkk mRrjoknh dz-2@ vukosnd dz-2 ds ikl fodz; dj fn;k x;k gSA mRrjoknh dz-1@ vukosnd dz-1 }kjk fof/kd izko/kkuksa dk mYya?ku djrs gq, okgu dks fodz; fd;k x;k gS tks fd fuf'pr gh vuqfpr O;kikj izFkk dh Js.kh esa vkrk gS vkSj lsok esa deh dks n'kkZrk gS ijUrq ftyk Qksje us bu rF;ksa dks fopkj esa ugha fy;k gS vkSj vkyksP; vkns'k ikfjr fd;k gS tks fd =qfViw.kZ gSA vr% vihykFkhZ@ifjoknh dh vihy Lohdkj fd;k tkos vkSj ftyk Qksje }kjk ikfjr vkyksP; vkns'k vikLr fd;k tkosA 10- mRrjoknh dz-1@vukosnd dz-1 dh vksj ls milatkr gksus okys fo)ku vf/koDrk Jh ds- tsM- valkjh dk ;g rdZ gS fd bl izdj.k esa VkVk eksVlZ ¼f'koe eksVlZ½ QkbZusal fyfeVsM dks i{kdkj cuk;k x;k gSA f'koe eksVlZ vyx laLFkku gS vkSj VkVk eksVlZ QkbZusal fyfeVsM vyx laLFkku gSA tcfd vihykFkhZ@ifjoknh us VkVk eksVlZ QkbZusal fyfeVsM mYysf[kr djrs gq, dks"Bd esa f'koe eksVlZ vafdr fd;k gS] tcfd i`Fkd ls VkVk eksVlZ dks i{kdkj cuk;k tkuk pkfg, FkkA Jh ds- tsM- valkjh // 7 // vf/koDrk dk ;g Hkh rdZ gS fd vihykFkhZ@ifjoknh us fu;ekuqlkj fd'r dk Hkqxrku ugha fd;k gS vkSj ftl fnu okgu tIr fd;k x;k Fkk ml fnu rd ifjoknh ij vR;f/kd jkf'k ns; Fkk rFkk ifjokn izLrqr djus ds iwoZ gh vkfcZVsªVj }kjk vokMZ ikfjr dj fn;k x;k gS rFkk vkfcZVsªVj }kjk ikfjr vokMZ dh izfr Hkh ftyk Qksje ds le{k izLrqr fd;k x;k Fkk vkSj ,slh fLFkfr esa ftyk Qksje dks {ks=kf/kdkj ugha jg tkrk gS vkSj vihykFkhZ@ifjoknh us bl rF; dks ifjokn&i= esa mYysf[kr ugha fd;k gS vkSj rF;ksa dks fNik;k gSA vihykFkhZ@ifjoknh dks fof/kor~ uksfVl nsus ds Ik'pkr~ okgu dks tIr fd;k x;k gS vkSj mlds ckn Hkh jde ugha iVkus ij okgu dks fodz; fd;k x;k gSA mRrjoknh dz-1@vukosnd dz-1 }kjk fdlh izdkj dh lsok esa dksbZ deh ugha fd;k x;k gS vkSj uk gh vuqfpr O;kikj izFkk fd;k x;k gSA ftyk Qksje dk vkns'k iw.kZr% mfpr gSA vr% ftyk Qksje }kjk ikfjr vkyksP; vkns'k dh iqf"V djrs gq, vihykFkhZ@ifjoknh dh vihy fujLr fd;k tkosA 11- mRrjoknh dz-2@vukosnd dz-2 dh vksj ls dksbZ milatkr ugha gq, gSaA 12- mRrjoknh dz-1@vukosnd dz-1 dh vksj ls ih- lh- QkYxquu ,d ek= vkfcZVsªVj }kjk /kkjk&17 vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr tks varfje vkns'k fnukad&29-01-2013 dks ikfjr fd;k x;k gS] dh izfr izLrqr fd;k gSA mDr varfje vkns'k ds ifj'khyu ls Li"V gksrk gS fd mRrjoknh dz-1@vukosnd dz-1 us /kkjk&17 vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr varfje vuqrks"k fn;s tkus gsrq vkosnu&i= izLrqr fd;k Fkk vkSj mDr vkosnu&i= ds laca/k esa vkfcZVsªVj }kjk ;g varfje vkns'k ikfjr fd;k x;k gS fd% // 8 // "a) The Respondents are directed to forthwith handover possession of the vehicle being TATA LPT3118TC bearing Registration No. CG 15 AC 1087, Engine No. 11G63156147 and Chasis No. MAT466386B5G12140 to the authorized representative of the Claimants.
b) In case the Respondents fails to handover the possession of the Vehicle as above, Claimants are allowed to take possession, seize and recover the vehicle being TATA LPT3118TC bearing Registration No. CG15AC1087, Engine No. 11G63156147 and chasis No. MAT466386B5G12140 from the Respondents and/or from any other person, who may be in possession of the said Vehicle wherever it may be situated with the help of police if necessary.
c) Until further directions, the Claimants shall keep the said Vehicle in safe custody without causing loss or damages.
d) Till the possession of the Vehicle is handed over or taken by the Claimants, the Respondents, their servants and agents are hereby restrained from selling, transferring, creating third party rights or charge or parting with possession of the said Vehicle in any manner whatsoever."
13- bl izdkj Li"V gS fd vihykFkhZ@ifjoknh }kjk ftyk Qksje ds le{k ifjokn izLrqr djus ds iwoZ gh vkfcZVsªVj }kjk /kkjk&17 vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr varfje vkns'k ikfjr fd;k x;k gS vkSj ,slk izdV gksrk gS fd mDr varfje vkns'k ds ifjizs{; esa gh okgu dk dCtk mRrjoknh dz-1@vukosnd dz-1 }kjk izkIr fd;k x;k gSA bl izdkj ls mRrjoknh dz-1@vukosnd dz-1 us fof/kd izfdz;k ds v/khu okgu dk dCtk izkIr fd;k gSA 14- pwafd vkfcZVsªVj }kjk /kkjk&17 vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr vkns'k ikfjr fd;k gS vkSj mDr vkns'k /kkjk&37 // 9 // vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr vihy ;ksX; gS] ,slh fLFkfr esa vihykFkhZ@ifjoknh dk ;g drZO; Fkk fd og mDr vkns'k dks fujLr djkus ds laca/k esa /kkjk&37 vkfcZVsª'ku ,.M dkaflfy,'ku ,DV] 1996] ds varxZr vihy lafLFkr djrk ijUrq vihykFkhZ@ifjoknh }kjk dksbZ vihy lafLFkr fd;k tkuk izdV ugha gksrk gSA 15- ftyk Qksje us Hkh vius vkns'k dh dafMdk&14 esa bl ckr dk mYys[k fd;k gS fd **vkfcZVsª'ku izksflfMax uacj&Vh-,e-,Q-,y- 22832006@2012 VkVk eksVlZ fyfeVsM fo:) uoy fd'kksj ik.Ms; ,oa ,d vU; ds fo:) ikfjr vokMZ fnukad&29-01-2013 ds vk/kkj ij okgu dk dCtk fy;k x;k gS** vkSj bl izdkj ftyk Qksje us tks ;g fu"d"kZ fudkyk gS] og iw.kZr% fof/k lEer gS] mlesa fdlh izdkj dh vfu;ferrk ,oa voS/kkfudrk ugha gSA vr% ftyk Qksje }kjk ikfjr vkyksP; vkns'k esa fdlh izdkj ds gLr{ksi dh vko';drk ugha gSA 16- mijksDr foospuk ds ifjizs{; esa ftyk Qksje }kjk ikfjr vkyksP; vkns'k fnukad&29-09-2014 dh iqf"V djrs gq, vihykFkhZ@ifjoknh dh vksj ls izLrqr vihy fujLr fd;k tkrk gSA izdj.k dh ifjfLFkfr;ksa dks ns[krs gq, bl vihy dk O;; i{kdkj viuk&viuk ogu djsaxsA ¼U;k;ewfrZ vkj- ,l- 'kekZ½ ¼lqJh fguk BDdj½ ¼Mh- ds- iksn~nkj½ ¼ujsanz xqIrk½ v/;{k lnL;k lnL; lnL;
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