State Consumer Disputes Redressal Commission
L.B. S. Group Of Education Institution vs Ajun Singh S/O Shri Raju Singh on 19 December, 2019
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mifLFkr %& vihykFkhZ dh vkSj ls Jh nsoUs nz eksgu ekFkqj vf/koDrk vkns'k fnukad 19 fnlEcj] 2019 jkT; vk;ksx jktLFkku t;iqj ¼}kjk Jh dey dqekj ckxM+h] lnL; ¼U;kf;d½ ;g vihy ,y0ch0,l0 xqzi vkWQ ,T;wds'ku baLVhV~;w'ku] dh vksj ls vtqZu flag ,oa vU; ds fo:) ftyk miHkksDrk fookn izfrrks"k eap] dksVk ds fu.kZ; fnukad 31 vDVwcj] 2019 ls O;fFkr gksdj is'k dh xbZ gSA izdj.k ds rF; bl izdkj gS fd ifjokn ds vuqlkj vizkFkhZ&1 dh vksj ls izpkfjr o izlkfjr lwpuk ls izHkkfor gksdj rFkk vizkFkhZ&2 o 3 ds }kjk vizkFkhZ&1 ds funsZ'ku ij vH;fFkZ;ksa dk p;u dj fofHkUu czkapksa esa fMIyksek bathfu;fjax dkslZ 2 iw.kZ djokus dk vk'oklu nsus ij izkFkhZ us vizkFkhZx.k ds ek/;e ls fMIyksek bathfu;fjax bysfDVªdy czkap ikB~;Øe ds laca/k esa vizkFkhZx.k dh vksj ls le; le; ij pkgh Qhl jkf'k vizkFkhZ&3 ds ;gka tek djok;h xbZ vkSj izkFkhZ us vizkFkhZx.k }kjk vkgwr ijh{kkvksa esa Hkkx fy;kA izkFkhZ us o"kZ 2011 esa izos 'k ysdj fu;fer jgrs gq, o"kZ 2014 esa ikWyksVsfDud fMIyksek czkap bysfDVªdy ikB~;Øe iw.kZ fd;kA izkFkhZ dk ,ujksyesaV uacj 1131010786 gS vkSj vizkFkhZ&1 }kjk fjtYV de ekdZ'khV tkjh dh xbZ rFkk izksohtuy fMIyksek lfVZfQdsV fnukad 31 tuojh] 2015 tkjh fd;k x;kA izkFkhZ }kjk leqfpr 'kqYd tek djkus ds ckn Hkh vkt fnukad rd izkFkhZ dks mDr fMIyksek ikB~;Øe dh fMxzh fof/kor~ :i ls vizkFkhZx.k }kjk tkjh ugha dh xbZ gS tks vusdkusd ckj vuqjks/k fd;s tkus ds ckn Hkh tkjh ugha dh xbZ gS vkSj vizkFkhZx.k ,dnwljs ij Vkyrs jgs o VkyeVksy djrs vk jgs gSa ftlds vHkko esa izkFkhZ ljdkjh laLFkku] v)Z ljdkjh laLFkku o izkbZosV laLFkku esa ukSdjh gsrq vkosnu ugha dj ik jgk gS vkSj fMxzh ds vHkko eas ukSdjh feyuk vlaHko gSA bl izdkj vizkFkhZx.k ds mDr d`R; ls izkFkhZ dks ?kksj ekufld larki igqap jgk gS vkSj izkFkhZ ds thou dk ,d ,d {k.k fMxzh ds vHkko esa fujFkZd gks jgk gSA vizkFkhZx.k izkFkhZ ls vuqfpr ykHk izkIr djus dh ps"Vk ls tkucw>dj fMxzh iznku ugha dj jgs gSaA izkFkhZ us vizkFkhZx.k dks fof/kd uksfVl fnuakd 31-03-2016 dks tkjh djok;s ftldk vizkFkhZ&2 us tokc uksfVl rF; vafdr djrs gq, fnukad 02&03&2016 dks izsf"kr fd;k gS tks fd cscqfu;kn gS rFkk vizkFkhZ&1 o 3 dks uksfVl izkIr gksus ds ckn Hkh dksbZ tokc ugha fn;k x;k gSA izkFkhZ us vizkFkhZx.k ls vius ,ujksyesaV uacj 1131010786 ds lac/a k esa iksyksVsfDud fMIyksek czkap bysfDVªdy ikB~;Øe dh fu;fer fMxzh tkjh djus ds lkFk gh ekufld larki ds isVs 25]000@&:i;s rFkk vkfFkZd {kfr ds 75]000@&:i;s dqy 1]00]000@&:i;s o [kpkZ eqdnek fnykus dh izkFkZuk dh gSA vizkFkhZ&1 dh vksj ls fnukad 18-05-2017 dks izLrqr tokc ifjokn ds vuqlkj ifjokn ds en uacj 1 yxk;r 8 dks vLohdkj fd;k gSA vkxs fo'ks"k dFku eas vafdr fd;k gS fd izkFkhZ us izdj.k esa vizkFkhZ&1 ls lacaf/kr nLrkostkr vizkFkhZ dks miyC/k ugha djk;s gSa u gh mudk mYys[k vius izkFkZuk i= esa fd;k gS ftlls vizkFkhZ&1 laiw.kZ izfrj{kk izLrqr djus esa vleFkZ gSA izkFkhZ us rF;ksa dks fNikrs gq, nqHkkZoukiwoZd izkFkZuk i= izLrqr fd;k gS tks [kkfjt gksus ;ksX; gSA blds vykok izkFkZuk i=@ifjokn esa of.kZr rF;ksa ds vk/kkj ij ;g ifjyf{kr 3 gksrk gS fd izLrqr izdj.k dk fuLrkj.k foLr`r lk{; ds i'pkr~ gh tks fd flfoy U;k;ky; }kjk gh fuLrkfjr fd;k tkuk laHko gSA vizkFkhZ&1 dk dk;kZy; flypj] vklke esa fLFkr gksus ls eap dks lquokbZ dh {ks=kf/kdkfjrk izkIr ugha gSA izkFkhZ us vizkFkhZ&1 Mk;jsDVj dks i{kdkj cuk;k x;k gS tcfd fof/kd :i ls dqylfpo oS/kkfud i{kdkj gSA bl izdkj ukWu TokWb.Mj vkWQ~ ikVhZt ds nks"k ds dkj.k izdj.k [kkfjt gksus ;ksX; gSA izkFkhZ vizkFkhZ&1 dk miHkksDrk ugha gS vkSj u gh fdlh izdkj dh dksbZ jkf'k vizkFkhZ&1 dks vnk dh xbZ gS rFkk vizkFkhZ&1 dh fdlh izdkj dh ls lsok esa =qfV ugha gSA vizkFkhZ&1 }kjk vizkFkhZ&2 dks UGC ds uksfVfQds'ku uacj F No.1-4/2013 (CPP-II) dt/ 17 June 2013 ds vuqlkj muds e/; gq, vuqca/k dks lekIr djus dh tkudkjh izsf"kr dj nh FkhA vizkFkhZ&1 fdlh Hkh izdkj dh fMxzh tkjh djus gsrq UGC ds uksfVfQds'ku ds ckn l{ke ugha jgk gSA vizkFkhZ&1 dks vuko';d :i ls izdj.k esa i{kdkj cuk;k x;k gS rFkk fo'ks"k gtsZ ds :i esa 50]000@&:i;s fnyk;k tkuk U;k;ksfpr gSA vizkFkhZ&2 dh vksj ls fnukad 20&04&2017 dks izLrqr tokc ifjokn ds vuqlkj ifjokn ds en uacj 1 yxk;r 7 ds rF;ksa dks ifjokn esa vafdr vuqlkj vLohdkj djrs gq, vkxs fo'ks"k dFku esa izkFkhZ }kjk izdj.k esa lacfa /kr nLrkostkr izek.khdj.k lacaf/kr foLr`r tkudkjh miyC/k ugha djk;h gS rFkk izLrqr fookn dk fuLrkj.k lk{; ,oa ftjg ls laHko gS tks flfoy izfØ;k lafgrk ds rgr flfoy U;k;ky; }kjk fuLrkfjr fd;k tk ldrk gS vkSj Qksje ds fuLrkj.k ;ksX; ugha gSA blds vykok vizkFkhZ&1 o 2 vklke o ubZ fnYyh esa foLFkkfir gS] muds fo:) Qksje ds le{k {ks=kf/kdkj ugha gksus ls ifjokn pyus ;ksX; ugha gSA izkFkhZ ,oa vizkFkhZ&2 ds e/; fdlh Hkh rjg dk xzkgd ,oa miHkksDrk dk lac/a k LFkkfir ugha gksus ls mlds fo:) ifjokn [kkfjt ;ksX; gksuk crkrs gq, izkFkhZ ds ifjokn dks lO;; [kkfjt fd;s tkus dh izkFkZuk dh gSA vizkFkhZ&3 dh vksj ls loZizFke fnukad 04-11-2016 dks tfj;s vf/koDrk mifLFkfr nh xbZ fdUrq dqy fu/kkZfjr le; lhek 45 fnol ls vf/kd dk le; gksus ds ckotwn Hkh tokc ifjokn izLrqr ugha djus ls vizkFkhZ&3 dk tokc fnukad 18-05-2017 dks cUn fd;k x;kA rRi'pkr vizkFkhZ&3 dh vksj ls fnukda 28-06- 2017 dks izkFkZuki= ds lkFk izLrqr tokc ifjokn dks okn lquokbZ] izkFkZuk i= 4 vLohdkj djrs gq, vizkFkhZ&3 ds tokc ifjokn dks vfHkys[k ij ugha ysus dk vkns'k ikfjr fd;k x;kA cgl lquh xbZ i=koyh dk voyksdu fd;kA ifjoknh us foi{kh la[;k 1 }kjk izpkfjr lwpuk ls izHkkfor gksdj foi{kh la[;k 2 o 3 }kjk foi{kh la[;k 1 ds funsZ'ku esa p;u gqvk rFkk fMIyksek bathfu;fjax dkslZ iwjk fd;kA Qhl foi{kh la[;k 3 ds ;gkW djok;h] 2011 esa izos'k ysdj 2014 esa ikB~;dze iwjk fd;kA mldk ,ujksyesaV uacj 1131010786 Fkk ifj.kke vk;k] mls ekdZ'khV nh x;h izksohtuy izek.k&i= tkjh fd;k x;k] leqfpr Qhl tek djkus ds ckotwn fMxzh ugha nh x;hA foi{kh la[;k 1 fo'ofo/kky; Fkk foi{kh la[;k 2 ,sdM s fed laLFkk Fkh rFkk foi{kh la[;k 3 ds ;gkWa i<+kbZ gqbZ ijh{kk foi{kh la[;k 1 us djok;h tks foi{kh la[;k 3 ds ;gkW i<+kbZ iwjh djds ijh{kk nhA ifjoknh mRrh.kZ Hkh gqvk ijUrq mls fMxzh ugha nh x;h ftlls og vkxs tksc djus ls oafpr jg jgk gSA foi{kh la[;k 1 o 2 dk drZO; fMxzh tkjh djuk rFkk foi{kh la[;k 3 dk drZO; fMxzh eaxokdj ifjoknh dks nsuk Fkk] ijUrq rhuksa foi{khx.k us vius drZO; dk fuoZgu ugha fd;kA vihy esa ;g dgk x;k fd f'k{kk miHkksDrk dh Js.kh esa ugha vkrh gSA bl gsrq ekuuh; loksZPp U;k;ky; }kjk fnukad 19-07-2010 dks fuf.kZr Civil Appeal No. 6807/2008 Maharshi Dayanand University Vs. Surjeet Kaur dh vksj /;ku fnyk;kA blesa ijh{kk vk;kstu djus] fjtYV fudkyus o ekdZ'khV tkjh djus ls lacfa /kr ekeyk gS] tc fd bl izdj.k esa ;g lkjh dk;Zokgh iwjh gks pqdh gS ek= fMxzh nsus esa nsjh dh gS tc fd rhuksa i{kdkjksa us ifjoknh ls Qhl olwy dh gS mudk ;g lsoknks"k gSA bl laca/k esa II (2007) CPJ 154 (NC) BOARD OF SECONDARY EDUCATION & ANR. V/S SASMITA MOHARANA esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 14(1)(d) and 2(1)(o) - Education - Complainant filed complaint that she could not get admission in college for want of marks sheet in time - Alleged loss of one academic year - State Commission awarded Rs. 10,000/- Board liable for negligence. Section 5 13(1), (2) - Appellant failed to file written version within time
- Did not appear in time before State Commission - Appellant filed review application - Review application dismissed - Appeal filed after period of limitation of main order - Delay not condoned.
II (2009) CPJ 21 (NC) SECREATARY, BOARD OF SECONDARY EDUCATION, ORISSA V/S SANTOSH KUMAR SAHOO & ANR. esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2(1)(g) and 14(1)(d) - Education - Matriculation certificate - Wrong date of birth mentioned - Date of birth shown in provisional certificate as 10.5.1964 - But in subsequent original/final certificate date of birth shown as 10.5.1961 - Complainant could not get job due to want of original Board Certificate - Deficiency in service on part of Education Board proved - Forum directed Board to issue original certificate after necessary correction - Compensation and cost awarded by Forum reduced in appeal - School Headmaster directed to pay compensation of Rs. 5,000 - Order upheld in revision.
IV (2009) CPJ 309 (NC) MADHYAMIK SHIKSHA PARISHAD V/S MANOJ KUMAR & ORS. esa ekuuh; jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer Protection Act, 1986 - Sections 2(1)(d), 2(1)(g) - Education - Wrong result - Complainant appeared in exam, shown absent, declared fail - Complaint allowed by Forum - Order upheld in appeal - Hence revision - Contention, complaint barred by Section 82, Order 27 Rule 5A, CPC - Contention not acceptable - Remedy under C.P. Act in addition to remedies available under general law - Complainant consumer entitled to relief - Deficiency in service on part of O.P. proved - Complainant failed in other subject also - Compensation awarded by lower Fora reduced.
(ii) Education - Consumer - Wrong result - Fee charged for appearing in examination - Candidate consumer vis-a-vis declaration of result.
6
I (2013) CPJ 260 (NC) REGISTRAR OF MANIPAL
UNIVERSITY & ANR. V/S SUSHITH (DR.) esa ekuuh;
jk"Vªh; vk;ksx us fuEu fu/kkZfjr fd;k gS %& Consumer
Protection Act, 1986 - Sections 2(1)(g), 21(b) - Education - Release of Degree Certificate - Breach of agreement alleged - Deficiency in service - District Forum allowed complaint - State Commission dismissed appeal - Hence revision - Service Agreement does not contain any condition or clause by virtue of which petitioner's University is entitled to retain the degree/certificate of respondent as a lien till respondent performs terms of agreement - State Commission rightly directed to release degree certificate.
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