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IT enabled Asset management services Remote Infrastructure management services Application maintenance and support services Any requisition for new hardware or software is entered into an online system, which is then vetted electronically and processed further by the asset management support team based in Cadence India. These new software /hardware are finally procured by CDS US from third party vendors. The IT back office team is not responsible for procuring the hardware and/or software. In very few cases where .such request is not met out of CDS and this is when the same has to be carried out by the facilities department in India to enable Cadence India avail warranty benefits locally from third party vendors. Functions related to niche functions like SAS and cloud computing are wholly carried out of the CDS. The main activities carried out by the IT back office team of Cadence India pertain to customer helpdesk, server maintenance, storage maintenance etc. Quality assurance Cadence India is required to ensure that services provided ore of a certain requisite quality and adhere to established international group standards. However, Cadence India does not face any penalty for a lapse in quality. Manpower planning Cadence India maintains a manpower pool to ensure provision of services to its AE. Based on directions if the AE and estimation of work received from the AE, Cadence India maintains the necessary manpower to execute work of providing IT back office support services. Cadence India is guided by its AE to estimate its resource requirements.