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Showing contexts for: code of discipline in Bharat Filling Station And Anr. vs Indian Oil Corporation Ltd. on 18 March, 2003Matching Fragments
9. As noted above, IOC, whenever enters into dealership agreement, executes memorandum of agreement which lays down standard terms and conditions These conditions, inter alia, include provision for termination of the dealership, as well. It is provided that the agreement can be terminated by giving required notice. It may however, be mentioned that at the same time in order to ensure that such agreements with the dealers are worked out in a systematic manner and the respondent-IOC does not invoke the termination clause arbitrarily, Government of India has issued Marketing Discipline Guidelines. These Guidelines are laid down in order to ensure that retail outlets are carried on the principles of highest business ethics and excellent customer service and customers receive product of the right quality and quantity. The purpose is also to ensure that dealers follow the correct and safe practices in handling and dispensing petroleum products, show courteous behavior to customers and provision of uniform code of conduct and discipline is enforced throughout the country dealership network of the industry. For ensuring uniform code of conduct and discipline, the Guidelines also enumerate the nature of irregularities which may be committed by such dealers and the action which is required for such irregularities. Chapter 6 of these Guidelines filed "Prevention of Irregularities at Retail Outlets" stipulates major as well as minor irregularities and provides for the penalties for such major and minor irregularities. At the end of Chapter 6, ninenotes are given. Short-delivery of products is treated as major as well as minor irregularity. When weights and measure seals are tampered with, short delivery of products is treated as major irregularity and when weights and measure seals are intact but deliveries are below tolerance limit, short delivery of product is treated as minor irregularity. The penalty for short delivery of products as major irregularity is provided in the following manner :