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g) not to charge any maintenance charges till one year after the completion certificate is granted to them;

h) to carry out necessary repairs to stop the leakage and seepages in the walls immediately and to repair or replace the defective materials and to bring the flat upto the mark as per the specifications mentioned in the agreement dated 14.12.2011 and also as per sample flat which was shown to him at the time of booking;

issuance of "Completion Certificate" and "Sewerage Connection"

upto 15.1.2016. It is further averred that when the complainant visited the "Aero Homes" premises on 19th of July 2013 to take the possession of the much awaited apartment, to her utter dismay, it was found that the flat was nowhere near completion. There was no electricity and sewerage connection, no working lifts, no inside roads, no park, no club etc. and the entire complex was in under- construction state with lots of potential threat to human lives. The opposite parties also raised some irrational demands for payments like External Electricity Charges (EEC) etc. apart from deliberately inflating the Service Tax and other heads in the above said offer of possession. It is further averred that ₹2,25,000/- demanded for the EEC charges along with service tax of ₹27,810/- are invalid demands by the opposite parties. The amount of ₹60,000/- demanded for the club membership is also invalid as no club has been constructed by the opposite parties. The complainant kept on writing letters/e-mails to the opposite parties asking for proof of the flat being complete and various documents/certificates but they did not deem it fit to reply to any of the letters and notices. The said offer of possession cannot be said to be effective possession because the opposite parties have not yet received any "Completion Certificate' and 'Sewerage Connection' from the competent authorities, which is against the provisions of the PAPRA. Even the basic common amenities were missing or are of very poor standards, and as such making the overall living scenario at Aero Homes very difficult and disgusting for all the residing flat owners. No action has been taken in the said matter by the opposite parties and the allottees are constantly suffering because of the incomplete work, poor workmanship and the poor quality material used by them inside the apartment as well as in the common area of the Aero Homes Complex. Even till the date of filing of the complaint the electricity wires were lying around or hanging loose and other building material are also lying around loose. All such things made the Society a hazardous place to live in. Kitchen, cupboards, wooden doors and bathroom fittings along with the structure are of much inferior quality and facilities than shown in the sample flat. 80% green area was promised in the advertisement, which has been reduced to less than 40%. Moreover, as per the advertisement, every flat was supposed to be park facing which is not at all in the case of complainant. Leakage and seepage problems are also there and despite repeated requests, problems still persist. It is further averred that as per the advertisement and brochure the opposite parties promised to provide High-Tech Security including installation of CCTV cameras, Video Door Phones with connectivity at main gate and Two-tier Personnel Security Guards 24X7. Separate washroom facility was also promised for maids and drivers in the Society but this has also not been made available. It is further averred that at the time of offer of alleged possession the construction of the club was not started and apart from the club they are also required to provide Swimming Pool, Gymnasium along with Conference Room as per the Agreement. It is further averred that the opposite parties very cleverly and without any authority, Rules and Regulations have sold the roof rights to some of the flat owners. Thus, depriving the other fellow flat owners of their inherent rights of use of roof tops. As per the advertisement the opposite parties were to provide garbage ducts in the building. However, after promising the same the opposite parties either changed the design or deliberately did not construct the said garbage ducts and thus the complainant has been robbed of her heard earned money. Following the protest lodged by a sizeable group of flat owners of Aero Homes and after the intervention of Municipal Corporation, Zirakpur, the opposite parties have allotted the covered parking space at the ground floor of Tower-F to the allottees under the confirmation of same to MC, Zirakpur vide letter dated 16.12.2014. But despite the repeated requests, individual parking allotment letter against the referred allotted parking space is still pending with the opposite parties. The opposite parties have also charged service tax but the same has not been deposited by them with the Government. Moreover, no service tax can be charged by the builders in such cases and the provision in this regard has been declared illegal and ultra vires. Reference was made to the judgment of the Hon'ble National Commission in "Pradeep Chowdhary and Anr. vs. Unitech Ltd. & Anr." Consumer Case No.222 of 2014 decided on 19.10.2016. The opposite parties have charged ₹86,250/-, as service tax from the complainant in March 2015 and they are bound to refund the same with interest upto date. These acts of the opposite parties caused mental pain and harassment to the complainant and amount to deficiency in service and adoption of unfair trade practice on their part. Hence this complaint for issuance of the aforementioned directions to the opposite parties.