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5.3.1.2 Role of G&D GmbH G&D GmbH conceptualizes the need for a particulars software application to be used in providing services to its end customers. G&D GmbH then defines the basic design of software, project content, delivery time, etc. for developing the particular software. The software so developed by G&D India is finally inserted by G&D GmbH in the Smartcards. G&D GmbH is also responsible for the overall supervision of the software developed. G&D GmbH has defined the whole Product Life Cycle ("PLC") Procedure. The PLC Procedure covers the entire development process from "cradle to grave", it defines the major milestones which link multiple departments at G&D GmbH through reviews, hand off etc. This procedure applies not only to new products, but also to products that required modifications, feature enhancements and new package options.