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(vi) One should contact the Branch/Bank immediately.

(vii) Certified copy of rules or citizen charger can be had through branch concerned.

In case of fraudulent withdrawal from account, customer is required to visit the nearest branch and get his card hotlisted immediately. Time schedule for lodging insurance claim is as under:

                          Master           Visa Chargeback   Rupay Chargeback
chargeback

Chargeback can 120 days from date 60 days from date 60 days from date be raised within of transaction of transaction of transaction Chargeback 45-90 days from 15-35 from date of 25-45 days from resolution within date of chargeback chargeback date of chargeback Insurance claim 210 days from date 210 days from date 270 days from date from should be of transaction of transaction of transaction