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Unauthorised changes in the specifications (prayer under para 1(ix) to 1(xi)

(i)While the brochure and sample flat shown by OP-1 promised imported marble in living and dinning room, OP -1 actually used tiles in place of imported marble.

(ii) While the brochure stated all doors to be made of hardwood frames with European style flush panel, the doors actually delivered by OP-1 are hollow, made of two sheets of pre-laminated boards.  Doors opening to the balcony are not wood at all but anodized power coated.

(iii) Sample flat showed sanitary fittings by Kohlar, however, apartment handed over to the complainants carries fittings of a much inferior quality from a company called COTTO.  

(i) The specifications are as provided in the agreement, the specifications of the sample flat are irrelevant what is relevant is the specifications agreed between the parties. Sample flat basically are provided for layout, sample flat has since been demolished. Most of the buyers' agreements were executed with earstwhile buyers and it is not open for complainants to claim that these specifications were not agreed to.  The words 'tiles' have been duly countersigned.