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2. The Opposite Parties issued various demand letters from time to time, and the Complainants made payments accordingly, including through a housing loan from DHFL. However, disputes arose regarding incorrect and overlapping demands, non- provision of promised features (such as compound wall, gate, ramp, and other specifications), and incomplete construction work. Despite repeated written communications by the DISMISSED PAGE 2 OF 15 CC/05/2014 DOD:12.02.2026 KAMLESH & ANR. VS. M/S COSMOS INFRA ENG. P. LTD. & ANR. Complainants highlighting major defects and pending works-- such as cracked terrace, damaged fittings, incomplete finishing, structural issues, and deviation from agreed specifications--the Opposite Parties failed to rectify the defects.