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Effort shall be made to resolve the dispute in two stages In first stage dispute shall be referred to the Site In-charge. If difference still persists the dispute shall be referred to a committee constituted by the owner.
If differences still persist, the settlement of the dispute shall be resolve in the following manner:
Disputes relating to the commercial contracts with Central Public Sector Enterprises/ Govt. Departments (except Railways, Income Tax, Customs & excise duties)/ State Public Sector Enterprises shall be referred by either party for Arbitration to the PMA (Permanent Machinery of Arbitration) in the department of Public Enterprises.