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TeL: 011- 26105054, Fax: 011-26105212 Table of Contents 1 ABOUT NICSI .......................................................................................................................................6 2 ABOUT THIS TENDER ........................................................................................................................6 2.1 SCOPE OF WORK .................................................................................................................... 8 2.2 IMPORTANT DATES .............................................................................................................. 12 2.3 EARNEST MONEY DEPOSIT ................................................................................................ 13 3 PRE-BID QUERIES ............................................................................................................................ 14 4 BID SUBMISSION .............................................................................................................................. 14 5 BID OPENING .................................................................................................................................... 18 6 BID EVALUATION ............................................................................................................................. 18 6.1 PRE-QUALIFICATION EVALUATION ................................................................................. 18 6.2 TECHNICAL BID EVALUATION .......................................................................................... 19 6.3 FINANCIAL BID EVALUATION ............................................................................................ 19 7 EMPANELMENT OF SUCCESSFUL BIDDER ................................................................................ 20 7.1 EMPANELMENT CONDITIONS .......................................................................................... 20 7.2 SECURITY DEPOSIT .............................................................................................................. 21 7.3 PERFORMANCE BANK GUARANTEE .................................................................................22 8 PLACING OF ORDERS.......................................................................................................................22 9 PAYMENT ...........................................................................................................................................23 10 REFUND OF EMD & SECURITY DEPOSIT .....................................................................................23 11 GENERAL TERMS & CONDITIONS ................................................................................................ 24 11.1 CONDITIONS ......................................................................................................................... 24 11.2 MICRO, SMALL & MEDIUM ENTERPRISES DEVELOPMENT ACT ................................25 11.3 PRICE VARIATION CLAUSE .................................................................................................25 11.4 LIMITATION OF LIABILITY ................................................................................................ 26 11.5 INDEMNITY........................................................................................................................... 26 11.6 TERMINATION FOR INSOLVENCY .................................................................................... 27 11.7 FORCE MAJEURE .................................................................................................................. 27 11.8 TERMINATION FOR DEFAULT ........................................................................................... 27 11.9 ARBITRATION ....................................................................................................................... 28 11.10 CONCILIATION ..................................................................................................................... 28 11.11 APPLICABLE LAW ................................................................................................................ 28 12 SPECIAL TERMS & CONDITIONS .................................................................................................. 29 13 ANNEXURE ....................................................................................................................................... 30 ANNEXURE 1. Eligibility Criteria .................................................................................................. 31 ANNEXURE 2. Technical specifications ........................................................................................34 ANNEXURE 3. SLA ........................................................................................................................ 42 ANNEXURE 4. Bidder's profile ..................................................................................................... 46 ANNEXURE 5. Format for project preferences ............................................................................ 48 ANNEXURE 6. Self-declaration .................................................................................................... 49 ANNEXURE 7. Financial bid proforma template .......................................................................... 51 ANNEXURE 8. Service network .....................................................................................................54 ANNEXURE 9. Format for Performance Bank Guarantee ........................................................... 57 ANNEXURE 10. List of Enclosures ................................................................................................59 Abbreviations CSS Closed Source Software OSS Open Source Software API Application Programming Interface BG Bank Guarantee CDMA Code Division Multiple Access CMS Content Management System CST Central Sales Tax CVC Central Vigilance Commission MeitY Ministry of Electronics and Information Technology EMD Earnest Money Deposit FEC Financial Evaluation Committee GOI Government of India GFR General Financial Rules GTV Gross Total Value GSM Global System for Mobile communication HQ Head Quarter HR Human Resource HTML Hyper Text Markup Language HTTP Hypertext Transfer Protocol HTTPS Hypertext Transfer Protocol Secure ICADR International Centre for Alternative Dispute Resolution ICT Information and Communication Technology ILAC International Laboratory Accreditation ISO International Organization for Standardization IT Information Technology ITR Income Tax Report LBT Local Body Tax JDK Java Development Kit MAF Manufacturer Authorizations Form NIC National Informatics Centre NICNET National Informatics Centre Network NICSI National Informatics Centre Services Incorporated NSIC National Small Industries Corporation OEM Original Equipment Manufacturers PBG Performance Bank Guarantee PDF Portable Document Format PSU Public Sector Undertaking RTGS Real Time Gross Settlement SLA Service Level Agreement 1 ABOUT NICSI The National Informatics Centre Services Inc. (NICSI) was set up in 1995 as a section 25 Company under National Informatics Centre (NIC), Ministry of Communications & Information Technology, Government of India to provide total IT solutions to the Government organizations. NICSI provides services for a number of e-Governance projects undertaken by NIC and Department of Electronics and Information technology (DeitY).