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2. Briefly stated, the facts are that the present respondent/complainant Sajjan Kumar Gupta filed the consumer complaint in question, stating that his son Nimish Goel took admission on 22.2.2011 in 4-year Classroom Programme (2011-12-2013) and (2013-14-2015) for FIITJEE Weekend Contact Classes, run by the Chandigarh Centre of the petitioner. An amount of Rs.26,500/- was paid in advance as fee for the session 2011-12-2013. In addition, post-dated cheques for an amount of Rs.52,831/- were paid as advance fee for the session 2013-14-2015, which were realized on the due date. The complainant has therefore, paid a total sum of Rs.79,331/- to the petitioner. It is stated in the complaint that the complainant came to know about the unethical business practices of the petitioner/opposite party during the session 2011-12-2013, as it advertised fascinating cash Awards/Medals through FIITJEE Talent Reward Examination (FTRE) under fictitious terms and conditions, which could not be fulfilled by anyone to claim such awards. It is mentioned in the complaint as follows:

FIITJEE advertises fascinating cash Awards/Medals through FTRE (FIITJEE Talent Reward Examination) prospectus every year under certain fictitious terms and conditions which cannot be fulfilled by anyone to claim such awards. These cash awards are offered to new students only just to attract them while the old students getting better FTRE ranks are denied for such awards. It is also observed that these awards are neither given to old students and nor given to new students but are advertised only as a business tactics.
That my son Nimish had got 34 All India Rank in FTRE 2011 and as per FIITJEE prospectus he was eligible for the cash award of Rs.125000/- for the coming three sessions but was denied by FIITJEE in the name of above referred fictitious terms and conditions. Now in the year 2012 my son has again got 38th All India Rank in FTRE 2012 and becomes eligible for cash award of Rs.100000/- for the coming two sessions and is again denied for the above reasons.

3. The complainant stated that when the said awards were not given to his son, he felt demoralized and did not want to continue his studies with FIITJEE and hence, they demanded refund of the money paid for the session 2013-14-2015, well before the commencement of the next session. The said demand was made through e-mail dated 27.11.2012; whereas the next session was to start in April, 2013. However, the petitioner refused to refund the said fees, following which, the consumer complaint in question was filed, demanding refund of the amount of Rs.52,831/- along with compensation of Rs.25,000/- for mental agony and Rs.5,000/- as cost of litigation.

7. In reply, the complainant/respondent, who appeared in person, stated that the order passed by the State Commission was in accordance with law and should be upheld. He also stated that the contents of the complaint where it was stated that FIITJEE had denied awards to the successful students were correct and had been taken from the brochures of the petitioner.

8. We have examined the entire material on record and given a thoughtful consideration to the arguments advanced before us. It shall be worthwhile to reproduce the details of the amounts charged from the complainant by the petitioner for admission of his son in the 4-year course run by M/s. FIITJEE Ltd. The said details as contained in the enrolment report-cum-receipt-course fee are as follows: