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          5.      The Lower Forum based on contention raised and perusal of the entire materials on record concluded there is a clear deficiency of service.  Forum noted that though respondent had remitted bi-monthly bill which included the proportionate penal fixed and current charges for the unauthorized usage of connected load, the service was disconnected on 24/11/2010 due to the non-payment of the assessed amount dated 21/10/2010, hence Appellants acted lawfully and didn't commit any deficiency of service.  On verifying of Ext.A2, it is seen that on 30/07/2010 KSEB has introduced a liberalized policy by ordering voluntary disclosure for regularizing the unauthorized connected load of consumers.  In this case, Respondent has already disclosed the connected load as per Ext. B2.  The Lower Forum noted that Respondent is not the only beneficiary of the existing transformer, a large number of consumers are using electricity as stated above, the burden of the new transformer imposed to the Respondent by the opposite parties cannot  justified.  Moreover, it is seen that respondent the Head Post Office is a public functionary and the function carried out by them is a public utility service for the well being of the public and hence Respondent being a Central Government Department and public office, the weapon of disconnection has to be used sparingly and not mechanically.