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(iv) Under Tatkal Quota, a huge inventory of available tickets is hoarded, based on type of train and class of travel. The Tatkal quota tickets are sold at huge premium of upto Rs.400 over and above the normal price. The booking of these tickets start only one day in advance, creating artificial scarcity and gives rise to numerous illicit practices by touts and agents.

(v) Unfair and discriminatory cancelation and clerkage charges: Clerkage is a charge levied for the clerical work rendered in refund of fares on cancellation of unreserved, wait-listed & RAC tickets. The present amount of clerkage charge is Rs. 30 per passenger, except for second class unreserved tickets where it is Rs. 15. Similarly, if the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, cancellation charges of upto Rs.120 are deducted from the amount refunded.

Imposing unfair and discriminatory cancellation/ clerkage charges

112. The allegations of the Informant on these heads were not found to be established by the DG and the Commission is in agreement with the conclusions drawn by the DG in this regard.

113. It may be noted that there are two distinct types of charges viz. clerkage charge and cancellation charge. As per the extant rules, a clerkage charge per passenger for cancellation of unreserved, waitlisted and RAC ticket at the rate of Rs. 15/- for unreserved second class and Rs. 30/- for reserved second class and other classes is levied.