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2. The Informants averred that the Indian Railway Group was abusing its dominant position by imposing unfair and discriminatory conditions in sale of e-tickets and also imposing unfair and discriminatory price in sale of these tickets. Ticket fares in Rajdhani and Shatabdi trains have in- built component of catering charges which amounts to tie-in sales. Railways Group is alleged to be imposing unfair terms in re-purchase of its tickets in the form of cancellation charges which are penal in nature. Further, the provision of IRCTC agents is stated to be restricted. Technical and scientific development in form of public announcement system and automatic ticket checking have been limited to only selected premium trains. Also, the technical development has been limited by restricting the available services on IRCTC portal.