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3. The brief averments of the complaint are as follows:
The Complainant purchased Britannia Hi-Fibre Biscuit packets (2 packets) from D-Mart. She claims that she regularly buys the biscuits as it is relatively good for health and she has two young children who consume the biscuits. The Britannia Hi-Fibre advertises the biscuits as high fibre and healthy for the heart. The biscuits were purchased by her on 05.02.2019 and when her daughter was eating the biscuit, she found a small piece of plastic. She immediately called Customer Care and she was given a complaint number and told that she would be connected and someone would collect the foreign particle found in the biscuit. She got a call from one Mr.Suresh, who said that he would come and collect the "foreign particle." He came only on 5th March, 2019 and she did not handover the sample. She filled in the feedback form and he took the form and picture of the biscuits. The Complainant informed Mr.Suresh that she would file a complaint on them as it is very dangerous to consume the biscuits containing the "foreign particle." She strongly condemns the experience and has filed the present complaint as a preventive measure and seek a compensation so that the company understands their responsibility.
4. The Opposite Parties No.1 & 2 filed their written version as follows:
The Opposite Parties No.1 & 2 are BIL, a Company incorporated and registered under the provisions of Companies Act, 1956 and is engaged in manufacture and sale of biscuits, breads, cakes etc. Except for making allegations about foreign particle in the biscuit, the Complainant failed to place any material evidence in support of her allegations and the complaint cannot be considered.
5. The Complainant brought two Britannia Hi-Fibre Digestive Biscuit Packets (1 Kg Pack) from D-Mart Sanathnagar at a discounted price of Rs.124/- each. She called the Customer Care Cell number which was displayed on the biscuit packet and they told her that their point of contact would come and collect the "foreign particle", which was found in the biscuit. Mr.Suresh, their representative/contact visited the Complainant and as a goodwill gesture, he handed over sample biscuit packs which she accepted but she did not handover the "product" for verification and threatened to file a case on them as the foreign particle (polythene cover) is very dangerous when consumed.