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9.3.8 Pursuant to the instructions issued by the Department of Telecommunications vide Letter No. 800-09/2023-AS II dated 31.08.2023, additional strict measures have been incorporated into the KYC process viz., (a) end user KYC in business connections, (b)use of Digital-KYC/e-KYC process in case of SIM swap / replacement, and (c) other enhanced safeguards. 9.3.9 It is submitted that the Department of Telecommunications is continuously committed to improving the KYC process and make it user friendly. With passage of time, the KYC process has improved, attaining better verification norms and maintaining the orderly growth of the telecommunications sector. In order to enhance security and authenticity of the KYC process adopted by licensees, the Department of Telecommunications issued instructions on 05.12.2023 for the discontinuation of the paper - based KYC process with effect from 01.01.2024.