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The case of the complainant/Respondent before the Ld. District Forum, in brief, was that the Ops in violation of the terms and conditions of the agreement entered into by and between the parties in respect of delivery of possession of the owners allocation in favour of the complainant caused a delay of about 4 months and in the process, has failed to construct the project with standard and good quality of materials. The Ops were also guilty of not paying electric charges amounting to Rs. 1,120/- and have also failed to handover Clearance Certificate, Fit Certificate, Soil Test Report and other relevant and connected documents in respect of the project in question. According to the complainant, all these factors tantamounted to deficiency in service at the instance of the Ops and hence, the complaint case for proper redressal.