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10. The decision of the Principal Secretary, Electronics and Information Technology Department, to enter into such an agreement with Sprinklr Inc. has to be assessed on the basis of the situations prevailing during that period. The affidavit filed by & Conn. Cases 2026:KER:7076 the State, affirmed on 05.08.2025, has in detail described the documents under which such agreement was entered into. It is a fact that the entire world at that time was facing unprecedented crisis because of Covid-19 pandemic and the medical fraternity and the scientific community were not at all equipped to address such issues. There was also no human anti body identified and even the most advanced countries of the world were facing difficulties to contain the spread of the virus. The State of Kerala was the first in the country affected with Covid-19 pandemic. Covid-19 virus is of highly contagious nature. It is estimated that each affected person transmits the virus to 2 to 3 people with whom he comes into contact. There has been an instance in the State wherein 13 persons got infected from a single point contact. Though the mortality among young patients is low, the mortality is as high as 2 to 3% in the case of old people above 70, if the patient has other co-morbidity conditions like Blood Pressure, Diabetes, etc. It was thus a call of the day for the State Administration to take immediate steps to ensure proper identification of persons affected, their primary and secondary & Conn. Cases 2026:KER:7076 contacts and those who were likely to be affected, their primary and secondary contacts and those who were likely to be affected and ensured their continuous and rigorous observation. In order to enable tracking and tracing of the persons who visited or arrived from Covid affected countries, regions, the Government formulated a two pronged strategy of isolating the primary and secondary contacts, keeping the identified patients in home isolation/hospitals and putting the vulnerable under reverse quarantine. The Government developed an Information Technology system, named "Corona Tracker", to collect the data of persons under isolation through the Health Centres under the Department of Health. The first case of Covid-19 in India was reported on 30.01.2020, originating from China. The disease was spreading at a fast pace all over the world. It was assessed by the Crisis Management Group of the Government that there was a possibility of a sudden spike in the numbers in the State of Kerala. The risk of spread was very high in the State, with a high density of population and exposed to the whole world on account of the presence of expatriate Keralites all over and also on & Conn. Cases 2026:KER:7076 account of being a tourist destination. To assist such processes where large volume of data would be required to be analysed and to establish a constant channel of communication with the persons affected and to collide the unstructured data, it was decided to use the support of a scalable Information Technology System/SaaS. The Government owned entities like the Centre for Development of Imaging Technology (C-DIT) and Information Kerala Mission were not technically equipped to manage such large volume of data and hence there were no viable alternatives within the Government framework. It was at that stage that the Sprinklr expressed its interest in working with the Government to tackle the emergent situation. Sprinklr had the experience of creating user experiences for corporates and had the technology capabilities that enabled fast implementation. It is a data analytics company with capability of processing large volumes of data and its product capabilities will help the State of Kerala in: