reporting of premises availability shall rest with the NDC.
6. Service Management
Problem Management
Refer to Galileo International's Problem Management Procedures for complete ... documentation on the Problem Management System (PMS).
6. Host, Network and Premises
6.1 Problem Management:
Refer to Galileo International's Problem Management Procedures
where the
assessee on its own is not able to resolve the
problem as most of the problems have been resolved
at the level ... assessee, who has
supplied the instruments, can only resolve the
complicated problems. During the warranty period,
it is the liability of the parent company
1736/Del/2015
technical assistance and effective resolution of technical problems faced
by the customers;
Configuration management of software and hardware delivered by
Ericsson;
Provision ... assessee using
its own personnel. However, to take care of complicated technical problems, the
assessee utilizes the on-call technical services provided
where the assessee on its
own is not able to resolve the problem as most of the
problems have been resolved at the level ... assessee, who has supplied the instruments, can
only resolve the complicated problems. During the
warranty period, it is the liability of the parent
company
service: Provision of answers to trouble
reports pertaining to any fault or problem relating to the system.
- Software updates service: Provision of software updates (including ... assessee using its own
personnel. However, to take care of complicated technical problems, the
assessee utilizes the services of the AEs. In case of high
communication
- Document diagnostics, troubleshooting efforts in the ticket
- Manage ticket queue
b) Problem determination (PD)/Triage
- CPE verification
8
ITA No.5535/Del/2016 ... 7115/Del/2017
- Diagnostics and troubleshooting
- Problem determination
- Assemble appropriate team to address ticket
- Review asset history.
6. He submitted that during the impugned assessment
automatic connection but, there can be instances where
there is a problem in the call connect. There may be
problems due to call not reaching ... call could be due to
many reasons like failure in physical hardware, problem due
to software bug, problem due to snapping of optic fiber
cables
company. His visit to England was in connection with the problem that the company faced in the operation of the imported press ... available at the site of the demonstration to sort out the problem faced by the assessee company. He also pleaded that as per the facts
uploaded on
28.09.2012, but, acknowledgement could not be generated due to technical problems
in the Department's portal. The ld. Counsel submitted that before ... time prescribed
u/s 139(1) of the Act due to technical problems of over loaded departmental portal
reaching to last days of filing returns
defined as under:
Standard asset is one which does not disclose any
problem and which does not carry more than normal risk
attached ... assessee's own submission standard
asset does not disclose any problem and does not carry more
than normal risk
