refunding the full amount
collected for the tickets, due to the cancellation of flights in the
wake of restrictions imposed by the Government of India ... tickets which are not utilised in view
of the cancellation of flights in the wake of restrictions imposed
by Government of India to contain COVID
amount for cancellation of the ticket to the Complainants.
23. The other grievance of the Complainant is that due to
cancellation of flight, they ... coverage for accidental/medical
emergencies, baggage loss, passport loss, missed connecting
flights, cancellation of hotel booking, airline booking etc. In the
case in hand
return
tickets from Cochin to Delhi. Further submitted that due to
cancellation of flight by the opposite party No.2 the complainants
First Appeal ... denied boarding, cancellation of flights and delays in flights. Para
3.3.1 of the said circular states as under:
"3.3 Cancellation of Flight
responsibility of the Agent to inform the
Complainant about such cancellation of flight and therefore there was no
negligence or deficiency in service ... bring supportive and sufficient evidence to prove that
intimation of the flight cancellation had been conveyed to the family member of
the Complainant
journey on the
next flight, by combining the said flight (Flight No.6E-301) with the next flight
(Flight No. 6E-305) which was scheduled ... their choice,
left the aircraft.
5. In view of the cancellation of flight No.6E-301 and the DGCA
regulations prescribing maximum duty hours
flight, that too low
cost operation of flight, like the 2nd opposite party, cannot be
perse faulted. In this case, the flight
which ... alternative flight, since the scheduled flight
itself was not able to be operated, because of some technicalities. Therefore, the non-providing of alternative
flight
insolvency, business exigencies,
government decisions, operational and technical issues,
route and flight cancellation etc. If MMT is informed in
advance of such situations where dishonor ... provided to passengers by airlines due to denied
boarding, cancellation of flights and delays in flights is concerned,
opposite party No.4 does not dispute
flight, only the airlines were responsible and OP No.1 had no
knowledge about the delay in the schedule of the flight or
cancellation ... complainant has vehemently
contended that the complainant suffered loss due to cancellation of
flight resulting in mental tension, agony and harassment and there
First Appeal
control of respondents 1 and 2, the passengers are
advised of flight cancellation as soon as information in this regard is received
and in accordance ... India Express Limited is operating 50
flights from Calicut, 17 flights from Thiruvananthapuram and 28 flights from
Cochin to Middle East every week. However, during
arrival of a carrier's flight resulting in a Misconnection;b.Flight or service cancellation, omission of a scheduled stop, or any other delay ... concerned is a Community carrier.
xxxx
Article 5
Cancellation
1. In case of cancellation of a flight, the passengers concerned shall:
(a) be offered assistance
