The Deputy General Manager Cpf. F.C.I. ... vs Kashmir Singh & Ors . on 13 April, 2015
In Regional Provident Fund Commissioner Vs. Shiv Kumar Joshi, 2000 (8) SCC 98, the question which came up for consideration before the Hon'ble Supreme Court was as to whether the provisions of Consumer Protection Act can be invoked by a member of the Employees Provident Fund Scheme against the Provident Fund Commissioner. Analysing the meaning of the expressions 'service' and 'consumer', the Hon'ble Supreme Court hold that the services being rendered by the Regional Provident Fund Commissioner were 'service' within the meaning of Section 2(1)(o) and the members of the Employees Provident Fund Scheme were 'consumers' within the meaning of Section 2(1)(d)(ii) of the Consumer Protection Act. Noticing that under para 30 of the Scheme, it was the responsibility of the Principal Employer to pay not only the contribution made by him but also the administrative charges which are a specified percentage of the pay of the employee, the Hon'ble Court was of the view that the Scheme was for a consideration. The Hon'ble Supreme Court rejected the contention that since no part of the administrative charges is payable by the employee he could not be held to be a consumer. The Apex Court also observed in this regard that the administrative charges are in lieu of the membership of the employee and for the services rendered under the Scheme. It was also noticed in this regard that no service is rendered to the employer under the Scheme which is framed for the benefit of the employee. It was further held that since the definition of consumer under the Act includes not only the person who hires the services for consideration but also the beneficiaries for whose benefit such services are hired even if it is held that the administrative charges are being paid by the Central Government and no part of it is paid by the employees, the services of the Provident Fund Commissioner, in running the Scheme, shall be deemed to have been availed by the Central Government for the benefit of the employees who would be treated as beneficiaries within the meaning of that word used in the meaning of consumer. Thus, the aforesaid decision of the Hon'ble Supreme Court holds the employees to be consumer of the Provident Fund Commissioner and not of his employer.