Synco Textiles Pvt. Ltd. vs Economic Transport Organisation And ... on 2 May, 1990
It is held in that case that while, ordinarily, claims arising out of breach of contract will have to be agitated before the regular civil Courts and that grievances relating to loss or injury caused on account of negligence and deficiency in the performance of services which are hired for consideration, have been classified for special protection under the Act and in such cases the aggrieved consumer is entitled to invoke the jurisdiction of redressal forums constituted under the Act, seeking relief as specified in the Act. Hence, the ground on which the State Commission declined to investigate into the complaint does not appeal to us as correct or sound.