“12. ….. Indeed, calculation of damages depends on the facts and
circumstances of each case. No hard and fast rule can be laid down for
universal application. While awarding compensation, a Consumer Forum has to
take into account all relevant factors and assess compensation on the basis
of accepted legal principles, on moderation. It is for the Consumer Forum
to grant compensation to the extent it finds it reasonable, fair and proper
in the facts and circumstances of a given case according to the established
judicial standards where the claimant is able to establish his charge.”
In Ghaziabad Development Authority v. Balbir Singh, reported in
(2004) 4 SCC 65, this Court was considering the compensation to be awarded
to the consumers in cases of deficiency of service by Development
Authorities like the Appellant herein and Ghaziabad Development Authority.