Section 9 in The Consumer Protection Act, 1986
9. Establishment of Consumer Disputes Redressal Agencies.—
There shall be established for the purposes of this ... following agencies, namely:— (a) a Consumer Disputes Redressal Forum to be known as the “District Forum” established by the State Government *** in each district
otherwise in relation to any service; (h) “District Forum” means a Consumer Disputes Redressal Forum established under clause (a) of section 9; (i) “goods” means ... case may be; (k) “National Commission” means the National Consumer Disputes Redressal Commission established under clause (c) of section 9; (l) “notification” means a notification
section (2) of section 15; (15) "District Commission" means a District Consumer Disputes Redressal Commission established under sub-section (1) of section ... mediation" means the process by which a mediator mediates the consumer disputes; (26) "mediator" means a mediator referred to in section 75; (27) "member" includes
structure
for the redressal of consumer grievances. At the lowest
level, i.e., the District level, is the Consumer Disputes
Redressal Forum known ... consumer to approach the civil court for necessary
relief. We are, therefore, unable to hold that on the ground
of composition of the Consumer Disputes
make provision for the
establishment of consumer councils and other authorities for
the settlement of consumer disputes and for other matters
connected therewith. Para ... revolves round the consumer and is
designed to protect his interest. The Act provides for
"business-to-consumer' disputes
protection and promotion of
consumer rights through the establishment of Consumer
Councils and quasi-judicial machinery. Under the Act ,
consumer disputes redressal agencies have been ... With a
view to achieving quicker disposal of consumer
complaints by the consumer disputes redressal agencies
securing effective implementation of their orders,
widening the scope
This appeal is directed against the order passed by the
National Consumer Disputes Redressal Commission, New Delhi in
Revision Petition No.2159 of 2002 confirming ... order passed by the
State Consumer Disputes Redressal Commission, New Delhi as well as
the order passed by the Consumer Disputes Redressal Forum-II
(District
sections 12, 14, 18 and section 19 is pending before the Consumer Disputes Redressal Forum or the Consumer Disputes Redressal Commission or the National Consumer
cannot be said that by reason of
provision of Consumer Protection Act , consumer disputes
cannot be submitted to arbitration. It is further
submitted that ... also
jurisprudence relating to trusts, tenancy disputes,
industrial disputes, telecom disputes, intellectual
property disputes and other non-arbitral disputes.
Repeating the words of NCDRC
notification, establish an Appellate Tribunal to be known as the Telecom Disputes Settlement and Appellate Tribunal to— (a) adjudicate any dispute— (i) between a licensor ... complaint of an individual consumer maintainable before a Consumer Disputes Redressal Forum or a Consumer Disputes Redressal Commission or the National Consumer Redressal Commission established
