Section 25(2) in Bihar Electricity Regulatory Commission (Standards of Performance of Distribution Licensee) Regulations, 2006

[Cites 0, Cited by 0] [Section 25] [Entire Act]

(2)The summary of overall performance standards is as follows :

	Service area	Overall standard of performance
a	Normal fuse-off calls	At least 95% calls received should be rectified withinprescribed time limits
b	Line Breakdowns	At least 95% of cases should be resolved within prescribedtime limits.
c	Distribution Transformer (DTR) failure	At least 95% of DTRs to be replaced within prescribed timelimits.
d	Period of scheduled outage
	Maximum duration in a single stretch	At least 95% of cases resolved within time limit
	Restoration of supply by 6.00 PM
e	Street Light Faults
	Rectification of line faults	At least 90% of cases resolved within time limits
	Replacement of fused/defective unit
f	Billing mistakes	Not exceeding 1%
g	Faulty meters	Not exceeding 3%
h	Voltage unbalance	Maximum of 3% at the point of commencement of supply.
i	Release of new connection/additional load/Temporary connection	100% cases within specified time limits
k	Transfer of Ownership and Conversion of Service	At least 98% of cases within specified time limits.

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