Section 16(2) in Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019
(2)The Complainant can also approach the Forum in the following events :-(i)if the licensee fails to register a grievance/complaint; or(ii)if the licensee fails to resolve a grievance/complaint ; or(iii)if the consumer/complainant is not satisfied with the redressal of his grievance/complaint by the licensee.CHAPTER-IV Process For Submission and Redressal of Grievances
